Wylie is available for hire
Hire WylieWylie Ong
Verified Expert in Project Management
Project Manager
Singapore, Singapore
Toptal member since February 7, 2025
Expertise
Bio
Wylie is a resilience specialist with 31 years of experience in business continuity management, disaster recovery, crisis management, resilience, and IT. He has made valuable contributions to seven local and international banks, one manufacturing company, and one system integration company. Wylie is a strong leader who also excels as an individual contributor, collaborating remarkably well with others.
Project Highlights
Business Continuity Management (BCM) Program Implementation
Managed the successful implementation of a business continuity program across the bank, including local and overseas branches.
Expertise
- Business Continuity & Disaster Recovery (BCDR)
- Business Continuity Management (BCM)
- Business Continuity Planning (BCP)
- Crisis Management
- Disaster Recovery Consulting
- Disaster Recovery Plans (DRP)
- IT Resilience
- Resilience
Work Experience
Program Support Lead
2023 - 2024
Standard Chartered
- Worked with the global head of resilience, program managers, and the business, functions, and operational continuity in resolution (OCIR) team to ensure that actions, risks, and issues were managed in accordance with the scope of the review.
- Supported the program manager in effective governance and applying project management standards across all delivery responsibilities.
- Engaged with external stakeholders, including the skilled person appointed for review according to the Prudential Regulation Authority (PRA) under the "skilled person report" during the winddown of SCB Solo.
- Established assurance processes and ensured the quality of responses with subject-matter experts or relevant businesses.
- Ensured outcomes for program delivery were clear and implemented measures to track progress.
- Acted as the contact point for business-specific stakeholders.
Specialist in IT Resilience
2022 - 2023
Standard Chartered
- Helped drive the resilience assessment agenda forward by providing able support to the design reviews conducted by the enterprise architecture team against resilience standards.
- Performed technology resilience assessments, data resilience analysis, and resilience testing activities.
- Maintained oversight of top resilience threats and risks.
- Identified and mitigated potential business and system disruption risks.
- Worked with risk and control teams to ensure all potential and identified risks were promptly managed.
- Managed the domain operational risk profile and assisted in managing risk-related issues.
Senior Consultant
2019 - 2022
Infosys Compaz
- Supported customer’s business continuity and disaster recovery operations in accordance with agreed objectives, budgets, and timescales.
- Reported and followed up on the business continuity and disaster recovery status within Temasek Holdings' crisis contingency management.
- Planned, collated, and analyzed RTO and RPO requirements for the business impact analysis submissions from the Temasek Holdings business units.
- Organized Temasek Holdings' key exercises and training initiatives, including fever screening, remote access tests, mass broadcasts, and BCP coordinator training sessions.
- Developed and maintained IT disaster recovery plans and procedures.
- Managed the BCP hot site office for Temasek Holdings and FFMC, including facilities, seat allocation, and office equipment. Planned, coordinated, and followed up on BCP hot site displacement exercises.
- Planned and facilitated training for internal recovery site teams within the organization.
- Conducted the annual BCP IT exercise, quarterly accrual exercises, BCP IT expenditures, and monthly billing for customers. Prepared periodic audits initiated by customers or within the organization.
Vice President – Business Continuity Management
2018 - 2018
Uob
- Managed the success of a business continuity program implementation across the group, including overseas branches.
- Helped develop, review, and implement business continuity plans for assigned portfolios and the 14 overseas branches.
- Developed and conducted training, briefing, and awareness activities.
- Coordinated the testing of alternate site equipment readiness in Singapore.
- Supported crisis management for overseas branches.
- Operated the emergency notification system (Everbridge).
- Operationalized BCM policy changes to ensure correct understanding and implementation by business/support units across the group.
- Provided support in proactive audit management to achieve satisfactory control rating outcomes for audits on BCM-related activities across the group.
Assistant Vice President – Business Continuity Management
2015 - 2018
Credit Suisse
- Ran a testing program for APAC hub locations, offering support in India, Greater China, and Southeast Asia.
- Conducted loss of IT, loss of premises, loss of staff, and loss of external suppliers testing.
- Provided crisis management support to BCM country managers and business areas.
- Liaisoned with IT as required to provide accurate and timely regulatory compliance and reporting.
- Collaborated with auditors, regulators, and BCM and IT DR governance staff to resolve audit items and ensure compliance with regulatory and legal requirements.
- Resolved issues while ensuring communications on resolution and lessons learned were clear.
Assistant Vice President - APAC IT Service Continuity Management
2008 - 2015
Credit Suisse
- Handled IT DR and business continuity planning governance and execution, acting as the single point of contact for all application development and support teams.
- Provided BCM mentorship to ensure appropriate coverage in recovery strategies, reviewed and confirmed the list of applications to be tested, and oversaw DR guides were reviewed and updated for all the applications hosted in APAC.
- Facilitated infrastructure maintenance and DR test events in APAC. Verified and mitigated conflicts on the major events calendar.
- Gathered points of contact from each technology team, ensuring impacted teams and users were sufficiently notified.
- Performed IT continuous service improvement, reduced DR test preparation time, and coordinated permanent fixes.
IT Specialist
2004 - 2008
IBM
- Worked on wholesale banking and investment and payments as an application lead.
- Handled the enhancement and support of the supplementary retirement scheme system and custody system for DBS Bank Ltd.
- Managed a small team of 3-5 colleagues in Singapore and India.
IT Analyst
2000 - 2004
DBS
- Developed and maintained mainframe programs using COBOL and CICS.
- Implemented the interbank funds transfer and the unit trust application facility for the DBS internet banking system.
- Handled the analysis, design, development, and implementation of other small DBS internet banking system enhancements.
Software Engineer
1999 - 2000
D L Resources Pte Ltd
- Handled the conversion of the "mainframe systems year 2000" project after being assigned to Bank of Tokyo Mitsubishi.
- Developed and maintained mainframe programs using COBOL and CICS.
- Prepared emergency response items in preparation for the turn of the century.
Systems Engineer
1997 - 1999
SONY
- Developed and maintained mainframe programs using COBOL and CICS.
- Handled the implementation of an interface system for the 12 Sony factories in Asia.
- Provided technical consultation during marketing presentations.
- Offered user training and system integration testing and provided post-implementation support.
Analyst and Programmer
1996 - 1997
A-IT SOFTWARE SERVICES
- Worked within global consumer banking for Citibank.
- Developed and maintained mainframe programs using COBOL and CICS for Japan's Citiplus system.
- Created test plans for use in test and production environments.
Analyst and Programmer
1993 - 1996
Security Bank
- Developed and maintained mainframe programs using COBOL and CICS.
- Provided application support for internal bank and branch users.
- Enhanced, customized, and maintained the joint-services retail banking system (JS-RBS).
- Assisted in the conversion of branches from manual to on-line computerized branches.
- Acted as a project manager within the revolving credit line system.
- Built the dollar checking accounts system, the build-up savings plan system, and the pensioner’s remittance system.
Project History
Business Continuity Management (BCM) Program Implementation
Managed the successful implementation of a business continuity program across the bank, including local and overseas branches.
I led testing programs and conducted IT disaster recovery exercises for Singapore and other APAC locations, supporting regions such as India, Greater China, and Southeast Asia. I developed, updated, and maintained IT disaster recovery plans and procedures to ensure preparedness for potential disruptions. I also planned and conducted training sessions for internal recovery site teams and coordinated IT disaster recovery exercises.
In addition, I developed and conducted training, briefing, and awareness activities. This project also involved coordinating the testing of alternate site equipment readiness in Singapore, operating the emergency notification system (Everbridge), and operationalizing BCM policy changes to ensure correct understanding and implementation by business/support units across the group. I conducted the loss of IT, loss of premises, loss of staff, and loss of external suppliers testing and provided crisis management support to respective BCM country managers and business areas.
In addition, I developed and conducted training, briefing, and awareness activities. This project also involved coordinating the testing of alternate site equipment readiness in Singapore, operating the emergency notification system (Everbridge), and operationalizing BCM policy changes to ensure correct understanding and implementation by business/support units across the group. I conducted the loss of IT, loss of premises, loss of staff, and loss of external suppliers testing and provided crisis management support to respective BCM country managers and business areas.
Skilled Person Report
Engaged with internal and external stakeholders to review the PRA-issued "skilled person report" regarding the successful winddown of a business.
I worked with the global head of resilience, program managers, and the business, functions, and operational continuity in resolution (OCIR) team to ensure that actions, risks, and issues were managed in accordance with the scope of the review, both in terms of the quality of responses and timelines.
Crisis Management During the Pandemic
Successfully managed staff health and safety, ensuring minimal operative disruptions and availability of the required critical systems.
This project involved implementing fever screening, remote access testing for overseas offices, and mass broadcast systems for communication. To ensure the continuity of operations, we implemented business continuity planning hot site displacement and a staff split support model.
Education
1989 - 1994
Bachelor's Degree in Computer Science
AMA Computer College - Makati, Philippines
Skills
Tools
Turbo Pascal, Zoom, Trello
Paradigms
Business Continuity Planning (BCP), ITIL Continual Service Improvement (CSI)
Other
COBOL, Stakeholder Engagement, Stakeholder Management, IT Resilience, Business Continuity, Disaster Recovery Plans (DRP), Disaster Recovery Consulting, Business Continuity & Disaster Recovery (BCDR), Business Continuity Management (BCM), Crisis Management, COBOL Batch, COBOL Online, CICS, Data Management, Structured Systems Analysis & Design Method (SSADM), C, Project Management, IT Project Management, Regulatory Compliance, Operational Readiness, Vendor Management, Resilience, Facilities Management, Event Management, IT Projects, High Availability Disaster Recovery (HADR), Data Communication, Regulatory Reporting, Regulatory Documentation, Operational Risk, Identity & Access Management (IAM), Computer Science
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