Yepraksia Mkrtchyan, PMP, PMI-ACP, Project Manager in Yerevan, Armenia
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Yepraksia Mkrtchyan, PMP, PMI-ACP

Verified Expert  in Project Management

Project Manager

Location
Yerevan, Armenia
Toptal Member Since
March 8, 2022

Yepraksia is an Agile enthusiast, certified PMP, and PMI-ACP. As an Agile coach, she designed three courses: Agile Project Management, IT Project Management, IT Essentials. She has in-depth knowledge of the insurance domain and has led teams that included web and mobile developers, business analysts, QA specialists (manual and automation), and DevOps specialists. She has spearheaded web and app projects and overseen the launch of products.

Project Highlights

ASWA Program
Gathered requirements, converted them to user stories, provided details to developers, managed the development process, and launched the platform (underwriting project) for insurance companies.
PK Program
Optimized the flow from A-Z in Kanban methodology. Initiated the quality improvements using code analysis tools.
TC Program
Managed two live products (web and mobile) and launched one product (web).

Expertise

Work Experience

Head of Project Management Unit

2022 - PRESENT
VOLO
  • Contributed to the development and setup of the performance management system, including the competency matrix and assessment module for project managers.
  • Set up the company's objectives and key results (OKRs) framework to drive strategic development and conducted training sessions on OKRs for the relevant participants. Currently serving as the OKR conductor.
  • Created and implemented a training program on project management to train and guide the clients of the current company, ensuring smooth project management processes and knowledge transfer.

Delivery Manager

2022 - PRESENT
Grid Dynamics
  • Analyzed the risks for organizing a smooth release.
  • Managed the schedule and forecasted the release completion.
  • Monitored daily work and reviewed bugs to manage the scope for MVP.

Senior Project Manager

2019 - PRESENT
VOLO
  • Acted as an agile coach for the team and company.
  • Established a release management procedure in the project.
  • Established a project management office in the company.
  • Created a value stream and eliminated waste to improve team productivity.
  • Conducted the project discovery phase to introduce the client company-specific project management procedure.
  • Conducted project closure activities after project launch.

Senior Project Management Officer

2016 - 2019
BIVAC Armenia
  • Prepared functional and non-functional specifications.
  • Conducted testing to ensure the legal compliance of the product.
  • Organized and conducted UAT sessions for the group of clients and recorded the results.
  • Analyzed the legal documents, legislation, and rules to ensure compliance with the legal framework.
  • Managed a team of developers to ensure they understood the requirements, conducted backlog refinement sessions.

Business and Legal Requirements Expert

2015 - 2016
BIVAC Armenia
  • Collected business requirements and analyzed their compliance with legal acts.
  • Organized training and visibility sessions for the staff.
  • Compiled necessary documentation (user guides, release notes, presentations, etc.).
  • Defined key performance indicators and created reports for management.

Coordinator of Publishing Activities

2011 - 2014
Yerevan State University of Languages and Social Sciences
  • Managed publishing activities and coordinated work among writers and employees of the publishing house.
  • Performed technical editing, design, and proofreading of to-be-published materials.
  • Coordinated and organized committee for conferences, seminars, and other events.

ASWA Program

Gathered requirements, converted them to user stories, provided details to developers, managed the development process, and launched the platform (underwriting project) for insurance companies.

ASWA is a single sign-on platform designed for all Armenian insurance companies to manage A-Z transactions related to the CMTPL sphere, particularly:
• Underwriting project, web, and launch.
• User management, web, and launch.
• Accident registration, web, requirements, and design.
• Accident registration, mobile, requirements, and design.
• Claims management, web, requirements, and design.
• Damage evaluation, web, requirements, and design.
• Compensation management, web, requirements, and design.
• Managed up to ten people, including developers, UI/UX designers, and QA specialists.

PK Program

Optimized the flow from A-Z in Kanban methodology. Initiated the quality improvements using code analysis tools.

The platform is cloud-based and designed to help insurance companies manage, document, and streamline state filing processes and procedures and includes integrations with 3rd-party applications. I managed a team of 40 web developers, QA specialists, DevOps specialists, and business analysts.

TC Program

http://www.tradecloud.sg

Managed two live products (web and mobile) and launched one product (web).

The platform links communications between trade counterparts (from metal and energy), such as traders, transport providers, banks, and insurance companies. It is based on blockchain technology to secure transactions. The platform includes an in-built chat linked to each deal, as well as a KYC module to process all newly registered companies to ensure their eligibility. Managed a team of up to 27 people, including web developers, mobile developers, business analysts, QA specialists (manual and automation), and DevOps specialists.
2022 - 2022

Master's Degree in Industrial Engineering and Systems Management

American University of Armenia - Yerevan, Armenia

2007 - 2013

Master's Degree in Translation Studies

Brusov State University - Yerevan, Armenia

DECEMBER 2021 - PRESENT

Change Management Specialist

Management and Strategy Institute

SEPTEMBER 2020 - SEPTEMBER 2023

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

APRIL 2019 - APRIL 2025

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Jira, Slack, Confluence, Visio

Paradigms

Agile Software Development, Scrum, Agile Project Management, Agile Product Management, Agile Leadership, Kanban, Waste Elimination, Testing, Change Management, Organizational Change Management (OCM), Requirements Analysis

Platforms

Blockchain

Other

Jira Administration, User Stories, Communication Management, Document Management, Process Flows, Software Project Management, Project Management, Agile Transformation, Agile Coaching, Stakeholder Management, Project Reporting, Sprint Retrospectives, Jira Administrator, Microsoft Teams, Documentation, Armenian-English Translation, Product Roadmaps, Metrics, Scope Management, Schedule Optimization, Stakeholder Engagement, Feature Prioritization, Mobile App Development, Web App Development, Resource Management, Feature Backlog Prioritization, Minimum Viable Product (MVP), Property Insurance, Complex Program Management, Technical Project Management, Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Project Planning, Remote Team Leadership, Process Improvement Project Management, Project Rescue, Estimation & Planning, Project Scoping, Planning, English-Armenian Translation, Project Delivery, Sprint Planning, Project Tracking, Objectives & Key Results (OKRs), Wireframing, Value Stream Mapping, Risk Analysis, Lean Product Development, Project Management Office (PMO), Backlog Management, Requirements, Release Management, Test Planning, Mobile Applications, Process Optimization, Publishing, Discovery Workshops, Database Management Systems (DBMS), Data Visualization, Operations Research, Digital Transformation, Performance Management

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