Zainab Rehman

The project involved:
• Managing 10 team members, including developers, QA specialists, and a UX designer
• Coaching the product owner on scrum practices and processes
• Creating user stories for sprints
• Facilitating sprint planning, daily scrum, scrum review, and retrospective
• Reporting tasks and measured sprint progress using metrics like burndown charts and velocity

The project involved:
• Introducing the agile process to development teams comprising 15+ members
• Developing the project scope and objective of Telenor's supply chain management system, franchise lifecycle management system, and biometric verification system with all relevant stakeholders
• Implementing the Kanban approach to resolve support tickets timely by limiting the work in progress (WIP)
• Optimizing the definition of done (DoD) and acceptance criteria with the product owner and team
• Consolidating stakeholders' requirements and creating user stories and solution documents
• Measuring and improving team progress and performance by using burndown charts in Azure DevOps
• Leading 15+ roadmap planning sessions, sprint demos, and retrospectives
• Encouraging discussion, decision making, and conflict resolution across three cross-functional teams—Apollo, Supply Chain, and BVS
• Ensuring 100% of agile activities were tracked, kept up-to-date, and reported on Azure DevOps
• Collaborating with the product owner to prioritize and refine features and with commercial sales and logistics teams to incorporate timely feedback
• Identifying early risks and creating risk mitigation plans with the team and stakeholders

The project involved:
• Evaluating business requirements and generating user stories for the COACH Outlet international with the business analyst
• Leading a geographically distributed team of five members in planning, stand-up, and retrospective meetings
• Handling daily and sprint-wise status reports with the offshore lead project manager
• Leading requirement gathering sessions with the team and stakeholders
• Supervising critical functional and UI testing of the landing page, detail page, cart, and checkout page
• Performing end-to-end testing of the eCommerce website using Salesforce Commerce Cloud
• Performing tests of critical sales promotions using the Storefront toolkit administered report, and tracking and managing bugs reported on Jira
• Creating sprint-wise QA estimations using Affinity Estimation sizing and the Planning Poker method
• Working closely with the offshore project manager, engineering teams, and QA in a team lead capacity to maximize the output

The project involved:
• Conducting quality assurance testing of 30+ sprints
• Defining more than 30 user stories with requirements and acceptance criteria
• Administering bug tracking and reporting using Jira for 100+ defects
• Developing 500+ test plans and test cases, including performance test plans
• Performing manual, integration, and end-to-end testing of the iOS and Android apps
• Collaborating with the development team of five members for risk analysis and mitigation
• Reviewing more than 50+ user interfaces for the iOS and Android apps
• Conducting user acceptance testing with the offshore team and stakeholders

Fieldforce provides private network operators with a platform that enables end-to-end management of all private network deployment and operations. I worked on billing and asset management modules in the capacity of a scrum master.