Zeeshan Malik, Project Manager in Lahore, Punjab, Pakistan
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Zeeshan Malik

Verified Expert  in Project Management

Project Manager

Lahore, Punjab, Pakistan
Toptal Member Since
October 14, 2021

Zeeshan is a strong manager with 19 years of experience in product development, agile project management, client management, delivery, and team leadership. As a Certified Scrum Master and Product Owner, he is an expert in Agile methodologies, including Scrum, XP, Crystal, Kanban, Lean and SAFe. Constantly eager to better himself, Zeeshan completed PMI-PMP, PMI-ACP, and Jira Admin training and developed a passion for launching new products and services, while coaching high performance teams.

Project Highlights

KUDO Marketplace: AI-based Cloud Meeting Platform With Real-time Translation
Managed several releases of a multilingual web conferencing tool used by many governmental and educational institutions.
Fletcher Budling: eCommerce ERP Application
Launched and managed multiple releases for eCommerce ERP application.
AI-based Suppliers Marketplace
Led the development of a marketplace connecting small-medium enterprise suppliers, retailers, wholesalers, and customers, resulting in a 40% increase in marketplace transactions and a 20% increase in annual revenue.


Work Experience

Senior Agile Product Manager

2022 - 2023
NorthBay Solutions
  • Managed and delivered complex mobile and web products, ensuring client satisfaction and quality. Led web application product development, providing services for company incorporation and business set up.
  • Oversaw and delivered multiple releases of an AI-based, multilingual, interpretation-based online meeting platform.
  • Managed and delivered a bulk buying and predictive procurement cloud-based ERP application for the maritime and shipping industry.
  • Gathered valuable insights and needs from customers and market research and translated them into the product backlog, epics, and stories.
  • Developed product roadmaps and project plans. Defined the scope and product backlog. Designed UI/UX, wireframes, mockups, estimations, prioritization, resources, release, and risks, and helped the team progress and achieve project goals.
  • Designed and managed the development of an exchange platform connecting eCommerce-based seller platforms to third-party services.

Senior Scrum Master

2020 - 2021
Royal Cyber
  • Provided leadership and overall management to cross-functional global product, project management, and engineering teams.
  • Worked for an NZ-based construction giant, Fletcher Building, to develop B2B/B2C applications based on React and SAP Hybris headless eCommerce.
  • Designed and managed the development of an exchange cloud platform on AWS connecting ecommerce-based seller platforms.
  • Led the development of a web application for a UAE-based company providing services for company incorporation and business set up.
  • Introduced and implemented CI/CD, TDD, and microservices architecture and patterns in multiple products.
  • Drove multiple scrum teams and ceremonies, including daily scrum, sprint planning, retrospectives, sprint reviews, and demos.
  • Implemented organization-wide Agile, CI, Automation, processes, and practices for development and project management.

Senior Agile Project Manager

2018 - 2020
  • Managed and successfully delivered complex mobile and web development projects, ensuring client satisfaction and quality.
  • Developed product roadmaps and project plans, including defining scope, product backlog, estimations, prioritization, resources, release, risks, and mitigation. Helped the team progress and achieve project goals.
  • Implemented organization-wide agile Scrum, CI, automation, processes, and practices for development and project management.
  • Provided leadership and overall management to cross-functional global product, project management, and engineering teams.
  • Designed and managed the development of an exchange platform connecting eCommerce-based seller platforms to third-party services.
  • Managed, led, and coached globally distributed, cross-functional project teams in making technology and design decisions.
  • Hired, developed, set performance targets, and performed one-to-one meetings and performance reviews for each team member.

Senior Agile Program Manager

2013 - 2018
  • Managed multiple embedded systems, software development, and integration programs and projects aligned with business portfolio strategy and product line while leading and managing cross-functional Agile teams.
  • Directed and managed multi-million dollar 5G LTE software development projects successfully. Led teams through design, architecture, implementation, and delivery, while collaborating with distributed teams of developers, architects, DevOps, and QA.
  • Developed the project, test, and release plans, milestones, costs, resources, quality standards, and strategies.
  • Supported and guided team members, especially concerning managing, refining, and improving product quality, change requests, customer expectations, coding guidelines, and standards.
  • Acted as a liaison with chipset vendors, clients, and internal teams, ensuring quick resolution of issues.
  • Tracked and distributed relevant KPIs and metrics periodically, including client satisfaction and churn rate, burn down, team velocity, code coverage, and project status reports and issues.
  • Oversaw the selection, acquisition, customization, and integration of tools required for management, development, and CI/CD.
  • Introduced and implemented TDD, DDD, and microservices architecture and patterns in one of the major company’s online portals.
  • Designed and implemented a customized Jira tool and its integration with Swarm, Jenkins, Perforce, TestRail, and internal systems.
  • Recruited, trained, managed, and drove a technical roadmap and objectives for remotely distributed development teams.

Senior Technical Project Manager

2012 - 2013
Servis Sales Corporation
  • Spearheaded all software development, integrations, and IT maintenance activities and projects for supply chain, retails, and warehouse management systems, including gathering requirements, creating project plans, design, execution, and delivery.
  • Designed, developed, and delivered a $10 million ERP project in time, budget and quality successfully.
  • Increased performance and throughput in the supply chain system by 40% and revenue by 15% by introducing enterprise-wide technical architecture to shift the organization from a monolithic legacy environment to the latest distributed platform.
  • Implemented and improved software engineering processes and tools affecting development and delivery.
  • Implemented Oracle Retail Merchandizing System by upgrading from Microsoft Dynamics RMS Headquarters to Microsoft Dynamics AX and integrating EPOS, ORMS, and EBS.
  • Led and completed the data migration effort from legacy to new systems.
  • Designed and integrated the warehouse management system (WMS) with the new system.

Technical Team Lead

2009 - 2012
  • Grew annual revenue from $17 million to $30 million over three years by introducing and developing new software components.
  • Used data mining and analysis techniques on a 100GB+ database to design and implement an effective data analytics tool with increased accuracy of 45%.
  • Led a group of software engineers to design, develop, test, and deliver multiple integration solutions.
  • Gathered requirements and prepared technical documentation after discussing business details with clients.
  • Interacted and collaborated with clients and product users to gather requirements and ensure the clients' satisfaction and expectations were met as required.

Principal Software Engineer

2006 - 2009
  • Led the development and integration of eCommerce solutions and ETL shopping engines, which work with affiliates.
  • Developed and implemented ETL tool that automatically imports product and coupon data feed from thousands of affiliate merchants into temporary databases. The tool then cleans, transforms, standardizes, and exports them into the live databases.
  • Introduced new features for users that increased online sales by 45% and product search engine performance by 60%.
  • Initiated and implemented a new concept of online shopping community and social interaction between customers.
  • Recruited, trained, and managed multiple software developers and test engineers.

Senior Software Engineer

2004 - 2006
  • Got promoted from a software engineer to senior software engineer after contributing to the company’s products.
  • Designed and developed the electronic health record (EHR) solution. Increased application performance by 40% by revamping legacy systems with the latest architecture.
  • Integrated different components of the healthcare system, including patient records, scheduling, billing, patient portal, and mobile care.
  • Improved system performance and security by introducing stored procedures and tuning queries and indexes.
  • Migrated the technology stack from ASP Classic to ASP.NET.

NobleHour: Time Tracking Software for University Students – Edtech


Managed software development and successfully launched several releases of the time tracking software application.

NobleHour is the cloud-based platform that connects people with opportunities, tracks projects and volunteer hours, and generates comprehensive and robust impact reports. It provides businesses, nonprofits, schools, and higher education institutions an easy online platform to find, manage volunteers, track hours, and measure their community impact.

As a scrum master, I managed the execution and delivery of the product. I also managed a cross-functional and remotely distributed team of eight people, including software engineers, designers, QA, and DevOps.

Collaboratory: AI-based Collaboration Software for Educational Institutes | Edtech


Managed the development and successful launch of several releases of the Collaboratory software application.

Collaboratory is a unique software that helps higher education understand the landscape of their engagement—the who, what, where, when, and why of activities designed with and for their community. Engagement and service are often driven by the individualized efforts of passionate faculty and staff from across the institution. Collaboratory helps capture these seemingly isolated activities and organize them into a framework for reporting, storytelling, and community-level change.

As a scrum master, I managed and delivered the product while managing scrum ceremonies. Additionally, I led a cross-functional and remotely distributed team of eight people, including software engineers, designers, QA, and DevOps.

KUDO Marketplace: AI-based Cloud Meeting Platform With Real-time Translation


Managed several releases of a multilingual web conferencing tool used by many governmental and educational institutions.

KUDO is a powerful multilingual cloud-based collaboration platform that enables web meetings and live conferences with real-time multilateral language interpretation. It streams real-time human-powered simultaneous interpretation to live sessions.

My job was to manage software delivery and scrum teams, which were remotely distributed and consisted of 22 people, including software engineers, designers, QA, and DevOps.

CureMD EHR: Cloud-based Electronic Health Record - Medtech


Designed and developed an advanced cloud-based Electronic Health Record (EHR) trusted and used by hundreds of healthcare providers and hospitals to instantly connect patients, payers, labs, hospitals, and other stakeholders to deliver better care.

CureMD is a leading provider of innovative health information systems and services that transform the administrative and clinical operations of healthcare organizations of all sizes.
I worked as a senior software engineer to design and develop cloud-based healthcare software systems, primarily in Microsoft .NET framework. I created and integrated different healthcare system components, including patient records, scheduling, billing, patient portal, and mobile care. Additionally, I worked on improving the performance and security of the system.

Affiliate Marketing eCommerce Solution


Led the design and development of many different affiliate marketing eCommerce web applications, including a platform for searching for discount coupons and deals for shopping.

EzCouponSearch.com was founded in 2004 with a clear vision of providing every available online coupon to the entire shopping community. It is a featured coupon store offering thousands of discount coupons, strengthening the real shopping power.

As a senior team lead, I managed to design, plan, and develop multiple eCommerce web applications and a solid back-end ETL platform that extracts incoming data feeds of products on sale and related discounts from thousands of merchants and then extracts, transforms, and loads the relevant information into multiple affiliate websites for sale.

RockMaker: Protein Crystallization Software for Pharmaceutical Researchers and Scientists


Led the design, development, and integration of protein crystallization software tools (desktop/web/mobile). Implemented and developed numerous new features and improvements, including the development of state of the art data analysis tool.

FORMULATRIX is US-based organization that provides protein crystallization and laboratory automation solutions, including the next generation of liquid handlers using microfluidic technology. They supply software and robotic automation solutions to leading pharmaceutical companies and academic research institutions around the world.

I worked as a software team lead to pilot the design, development, and integration of multiple software components and features. During my stay and constant efforts around software improvement, the company's sales and annual revenue grew manyfold. I also designed and developed a data analytics tool using data mining techniques on a 100+ GB database, which helped the users and increased data accuracy by 35%.

Oracle RMS Implementation - Supply Chain


Managed technical implementation of Oracle RMS software and its integration with Microsoft Dynamics 365 point of sale and Warehouse management system.

Service Sales Corporation is a major player in Pakistan's footwear retail and wholesale industry, with 3,500+ stores all over the country.

I worked as a senior technical project manager in order to manage and deliver multiple digital programs and projects, including the implementation and customization of Oracle systems and their integration with other supply chain and inventory systems.

5G LTE Protocol Stack: Cellular and Satellite Communication


Managed large-scale B2B complex cellular communication software programs and projects and their delivery.

u-blox is a Swiss company that creates wireless semiconductors and modules for consumer, automotive and industrial markets. They deal in highly integrated solutions for IOT, microelectronics, wireless communications and positioning.

I worked as a Senior Program Manager to manage cellar wireless communication product development and integration programs aligned with business portfolio strategy. Successfully directed and managed multi-million-dollar 5G LTE software development and integration programs and projects aligned with business portfolio strategy and product line. Led teams through design, architecture, implementation, and delivery.

I supported and guided team members, especially with respect to managing, refining, and improving product quality, change requests, customer expectations, coding guidelines, and standards. I collaborated with vendors, clients, and internal teams, ensuring issue resolution.

Fletcher Budling: eCommerce ERP Application


Launched and managed multiple releases for eCommerce ERP application.

As a scrum master, I managed the execution and delivery of the B2B/B2C eCommerce application developed in React and SAP Hybris headless eCommerce.

I managed to run multiple sprints where many different new features were developed and rolled out.

Also, I provided leadership and overall management to cross-functional global product, project management, and engineering teams.

Jira and Confluence Customizations


Customized Jira and Confluence and integrated into other tools.

I designed and implemented a customized Jira tool and its integration with Swarm, Jenkins, Perforce, TestRail, and internal systems. I implemented complex workflows, reporting tools, and plugins in Jira, including EazyBI, Big Picture, Portfolio for Jira, and ScriptRunner.

AI-based Suppliers Marketplace

Led the development of a marketplace connecting small-medium enterprise suppliers, retailers, wholesalers, and customers, resulting in a 40% increase in marketplace transactions and a 20% increase in annual revenue.

Spearheaded the ideation, development, and successful launch of the eCommerce marketplace. In the initial six months, we attracted 1,000+ verified suppliers and 500+ retailers, exceeding our initial user acquisition targets by 25%.

I led a cross-functional team to redesign the marketplace platform, improving navigation and search functionality. This initiative resulted in a 30% decrease in customer churn rate and a 25% increase in average session duration. I also streamlined the supplier onboarding process, reducing onboarding time by 40% and increasing the number of active suppliers on the platform by 35%. I implemented an analytics dashboard for real-time monitoring of marketplace dynamics, helping identify trends, forecast demand, and make informed product decisions.

I also developed and executed a successful market entry strategy, resulting in a 50% increase in user base and a 60% increase in international sales within the 1st year. I oversaw the development of an AI-powered inventory management tool for suppliers and wholesalers, reducing stockouts by 25% and overstock by 30%. I negotiated and launched joint promotional campaigns with key suppliers, increasing average order value by 20% and boosting supplier satisfaction.

AI-based Property Management Web and Mobile Portal | Real Estate


Led the development and project management of an AI-based web portal and mobile application for real estate stakeholders.

Designed the portal to facilitate property transactions, allowing property owners to list properties for sale or rent. I also implemented features for customers to search, browse, and book properties for rent directly through the platform.

Additionally, I enabled property purchases through the portal, providing buyers with a seamless transaction experience. I integrated an alert system so customers could receive notifications about price drops and exclusive discount offers. I leveraged AI technology to enhance property listings with detailed descriptions, images, and virtual tours.

I managed the project from inception to completion, ensuring timely delivery and meeting client requirements. I collaborated with cross-functional teams, including developers, designers, and stakeholders, to drive project success.
I utilized market research and user feedback to continuously improve the platform and enhance user experience. I also demonstrated strong leadership and project management skills throughout the project lifecycle.
2005 - 2007

Master's Degree in Computer Science

Lahore University of Management Sciences - Lahore, Pakistan

2000 - 2004

Bachelor's Degree in Computer Science

Sir Syed University of Engineering and Technology - Karachi, Pakistan





Certified Scrum Product Owner (CSPO)

Scrum Alliance


Certified Scrum Master

Scrum Alliance


Jira Administrator



Eclipse IDE, Slack, Confluence, Trello, Skype, Subversion (SVN), Jira, Assembla, Perforce, Git, GitHub, TestRail, Atlassian Suite, BigPicture, Microsoft Excel, Google Docs, Balsamiq Mockups, Zoom, Basecamp, Project Management & Work Tracking Tools, Excel 365, Atlassian, Google Sheets, Miro, G Suite, HubSpot, BigGantt, EazyBI, Microsoft Outlook, Jenkins, SQL, Asana, Docker Swarm, PostgreSQL, Figma, Bitbucket, GitLab CI/CD, Microsoft Project, Google Analytics, Microsoft PowerPoint, MATLAB, Visual Studio, Erwin, Visio, Oracle E-Business Suite (EBS), Microsoft Dynamics, Amazon ElastiCache, SAP Hybris, Microsoft Dynamics AX, Excel 2016


ProductPlan, TestLink, Amazon Web Services (AWS), Enterprise Resource Planning (ERP), Amazon EC2, WordPress, Shopify, Zendesk, Monday.com, Oracle, Android, iOS, Docker, Blockchain


Requirements Analysis, Agile, Scrum, Kanban, Team Development, Agile Project Management, Agile Product Management, Agile Delivery, Organizational Change Management (OCM), Servant Leadership, Agile Software Development, Change Management, Agile Leadership, Implementation Project Management, Management, Rapid Prototyping, DevOps, B2C, Unit Testing, Object-oriented Programming (OOP), Object-oriented Design (OOD), Testing, Microservices, Design Thinking, Azure DevOps, Behavior-driven Development (BDD), Continuous Delivery (CD), Continuous Integration (CI), B2B, UX Design, Database Design

Industry Expertise

Transportation & Shipping, Healthcare, Education Technology (Edtech)


Software Engineering, Project Management, Distributed Systems, Databases, Project Planning, Program Management, Scrum Master, Microsoft Teams, Active Server Pages (ASP), SQL Server 2000, SQL Stored Procedures, Cross-functional Team Leadership, StarTeam, .NET 4, ASP.NET MVC, ISTM Service Desk, Atlassian Plugins, Gantt Chart, MySQL, Google Meet, Cloud, Certified ScrumMaster (CSM), Sprint Planning, Sprint Retrospectives, Daily Standup, Demos, Burn-down Charts, Burn Up Chart, Product Owner, Backlog Grooming, Product Management, Team Leadership, Reporting, Product Design, Jira Administrator, Project Management Operations, Software Project Management, IT Project Management, Project Management & Delivery, Delivery Management, Best Practices, Planning, Estimation & Planning, Jira Align, Agile Coaching, Process Control, Risk Management, Operations Strategy, Project Management Office (PMO), Strategic Initiatives, Strategic Planning, Startups, Process Flows, Agile Program Management, Software as a Service (SaaS), Stakeholder Management, Communication Management, Status Updates, IT Program Management, Migration Planning, Migration, Requirements, Documentation, Leadership, Agile Sprints, User Stories, Dashboards, Mentorship, Mentorship & Coaching, Coaching, Creative Thinking, Jira Administration, Operations, Enterprise, Discovery Workshops, Feature Backlog Prioritization, Project Timelines, Project Discovery, Process Improvement, Team Mentoring, Remote Team Leadership, Remote Work, Client Relations, Account Management, Technical Project Management, SaaS, Project Tracking, Cross-functional Collaboration, Cross-departmental Collaboration, Cross-cultural Management, Agile Product Delivery, Release Management, Data Management, Data Transformation, Tracking, Process Improvement Project Management, Project Coordination, Project Consultation, Project Consultancy, Management Consulting, IT Management, Roadmaps, Product Roadmaps, Business Cases, Digital Marketing Strategy, Process Mapping, Process Optimization, Business Proposals, Automation, Workflow, Workflow Automation, Task Automation, Project Budget Management, Software Development, Product Development, Product Strategy, Business, Project Management Professional (PMP), Customer Support, Customer Success, Business Analysis, Requirements & Specifications, Project Scheduling, Team Management, Cost Estimation, Product Requirements Documentation (PRD), Detail-oriented, Critical Thinking, Software Implementation, System Implementation, Project Scoping, Digital Transformation Program Management, Optimization, Project Reporting, Product Ownership, Scrum Product Owner, Agile Transformation, Consulting, Agile Practices, Startup Consulting, Business Delivery Management, Operational Streamlining, eCommerce, Communication Strategy, Technical Writing, Software Development Lifecycle (SDLC), Discovery Management, Consumer Applications, Mobile Applications, Remote Work Consulting, Technical Project Monitoring, Web & Mobile Applications, Estimations, Web Project Management, Process Documentation, Mobile/Web Project Management, Project Rescue, Project Delivery, Backlog Management, Hybrid Project Management, Digital Project Management, Portfolio Management, Digital Transformation, Business & Digital Transformation, Scope of Work, Productivity, Project Review, Invoice Management, Conflict Resolution, Organization, Meetings, Project Leadership, Web Applications, System Integration, Communication, Creative Problem Solving, Business to Business (B2B), Minimum Viable Product (MVP), Web App Development, User Experience (UX), Impact Assessment, Discovery, Content Management, Certified Scrum Product Owner (CSPO), Effort Estimation, Customer Relationship Management (CRM), Stakeholder Engagement, Waterfall Methodology, Resource Management, QA Leadership, Proof of Concept (POC), Web Development, Sprint Ceremonies, Prototyping, SOP Development, Integration, Organizational Leadership, Standard Operating Procedures Development, Business Requirements, User Requirements, Mobile Apps, Marketplaces, Technical Requirements, Budgeting, ClickUp, IT Product Management, Delivery, Technical Product Management, Digital Strategy, Business Transformation, Facilitation, Statement of Work, Websites, Innovation, Creativity, User Research, Research, Mobile App Development, Software Integration, Data Integration, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Request for Proposal (RFP), Proposals, Market Research, Digital Solutions, Governance, Operations Management, Operational Workflow, Process Automation, Internal Communications, Knowledge Management, Certified Project Manager, Technical Documentation, Product Discovery, Project Estimation, Product Growth, Functional Requirements, Key Performance Indicators (KPIs), Metrics, Design, Story Mapping, Story Point Estimation, Storyboarding, Feature Analysis, Feature Planning, Feature Roadmaps, Feature Prioritization, Feature-driven Development (FDD), Design Sprints, Product Demonstrations, Offshore Team Management, Release Calendar, Competitive Analysis, UX Research, User Flows, UX Wireframes, ScriptRunner, User Surveys, User Feedback, Reports, OOP Designs, Project Design, Technical Leadership, Use Cases, Technical Hiring, JQL, Risk Analysis, Professional Agile Leadership (PAL), Global Team Management, Distributed Team Management, Project Portfolio Management Platforms, Project Portfolio Management (PPM), Scrumban, SAFe 4 Advanced Scrum Master, Presentations, Client Presentations, Sales Presentations, Solution Architecture, Performance Management, Accountability, Work Breakdown Structure, Implementation, Teamwork, System Migration, Business Operations, IT Projects, Applications, Technical Support, International Projects, IT Consulting, User Engagement, Early-stage Startups, Mobile User Acquisition, Engineering Management, User Onboarding, Training & Training Content Development, Training Content, Technical Business Analysis, Task Scheduling, Timelines, Data Privacy, Content Management Systems (CMS), New Product Development, Configuration Management, Ticketing, Office Management, Conceptualization, Mobile App Design, Product Management, Requirements, Budgeting, Design Specifications, Marketplaces, Roadmaps, Sprints, Business Process Automation, User Workflows, Client Success, Customer Retention, Customer Journeys, Objectives & Key Results (OKRs), Incident Management, Recruiting, Business Transformation Project Management, Enterprise Project Management, Web Platforms, PMO, System Design, APIs, XML, Amazon S3 (AWS S3), Amazon DynamoDB, React, Node.js, React Native, Go, NoSQL, Scrum Coaching, Aha!, Swagger, Process Transformation, Procurement, Business Process Re-engineering, Business Process Optimization, Agile DevOps, Data Analytics, Business Development, API Integration, CRM Systems, HubSpot CRM, Chief Operations Officer (COO), Marketing, Vendor Management, Data Analysis, C#.NET, SQL Server 2017, CSS, Version Control, System Architecture, Knowledge Bases, Senior Executive Management, Operational Assessments, Chatbots, Webinars, Quality Assurance (QA), NUnit, UI Design, API Design, Visual Basic .NET (VB.NET), API Development, ASP.NET Core, Data Extraction, Microsoft SQL Server, JUnit, Data Engineering, Windows Desktop Software, Data Quality, Data Migration, Scrum@Scale, Data Flows, Deployment, .NET, Managed Services, Complex Program Management, Stripe, Compliance, Supply Chain, Notion, Business Process Modeling, Event Management, Learning Management Systems (LMS), Social Media, API Documentation, Software Design, Software QA, Web Services, C#, ASP.NET, Java, VB.NET, JavaScript, HTML, Hibernate, Data Mining, Data Warehousing, Computer Vision, Computer Networking, Operations Research, Web Programming, Programming, C, C++, Assembly, Prolog, PL/SQL, Digital Logic, Networks, jQuery, Redis, Eclipse, XHTML, Oracle Retail, Dynamics CRM 365, Apache Kafka, Kubernetes, AWS Lambda, MongoDB, Swift, Wireframing, Collaboration, Ruby on Rails (RoR), Python, Elasticsearch, Scaled Agile Framework (SAFe), Jira REST API, Artificial Intelligence (AI), CI/CD Pipelines, ChatGPT, Data Cleaning, App UX, Client Management, Sprint Reviews, Costing

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