- ConsultantWipro Technologies2016 - PRESENT
- Created a custom console in Salesforce Service Cloud.
- Implemented custom sales processes to map the business needs.
- Used REST to fetch data from external systems and make changes in Salesforce accordingly.
- Worked with clients in the energy vertical and setup their CPQ module to extract the best out of quotes they create and then send it to clients.
- Created a reusable Visualforce component to be used for sending work orders to stakeholders across different objects.
- Salesforce CustomizationAiCure (via Toptal)2017 - 2017
- Created custom buttons to create a custom clone functionality.
- Configured Drawloop to generate documents and allow them to be downloaded or emailed.
- Built reports and dashboards for the sales team for better insight.
- Checked the Lightning feasibility of the Salesforce instance and then handled the migration from Salesforce Classic to the Lightning Experience.
- Created custom solutions to store attachments with custom information about the document.
- Software EngineerAccenture Services Pvt. Ltd.2015 - 2016
- Implemented a knowledge article in a custom console of Service Cloud.
- Developed Batch Apex to send emails to community users based on the record updates from iCloud.
- Developed an import functionality to import data from LinkedIn to Salesforce.
- Worked on an Open CTI to allow inbound and outbound calls to happen from within Salesforce.
- Setup a custom lead assignment process to assign leads to the respective user based upon certain parameters.
- Senior AnalystHCL Technologies2012 - 2015
- Migrated a client's current CRM to Salesforce.
- Imported data into different objects using Data Loader.
- Created triggers and Visualforce pages based on business needs.
- Created and deployed managed packages to be used as a reusable component for migrating some new functionalities to a Salesforce instance.
- Developed AppExchange apps to be published on AppExchange.