Ana Colak

An application featured to send and receive P2P messages and VoIP calls (4G, 5G, and wifi) or to initiate a conference call, all that from one app. It also supports SMS and MMS messaging and regular calls and allows to send photos and videos, start group chats, and more.

I was employed as the first QA in the company and led the software testing activities. I set up a test plan for a new project and defined regular testing cycles. Mobile applications were tested on iOS and Android devices, accessing web apps via different browsers and the mobile web used mobile and tablet devices. I also interviewed candidates for the QA team.

The idea was to create one's online community on web, iOS, and Android and stay connected to end users, elevating customer experiences and increasing loyalty through powerful, real-time communication features. This one central super-admin web app and one client (end user) app also allows monetizing brands with pay-per-view content, subscriptions, one-time payments, donations, and eCommerce sales and gain insights and intelligence on customer interactions through data collection and robust reporting.

My role consisted of understanding business requirements, developing and writing test scenarios and cases, and creating test scripts and procedures.
Tested cycles organized to deliver production-ready features to the client within the defined timeframe and collaborated closely with the development and management departments to meet those goals.
In integrated eCommerce, premium subscriptions payments and donations with different payment processes were thoroughly tested and validated, tracked, verified, and reported bugs, along with support to iOS and Android.

A tool that serves a wide range of customer support activities: Users can organize messages, provide assistance, and exchange information with customers with a single point of contact. It also enables automatic response messaging and bots as virtual assistance to customers and audio and video calls.

I handled high-level exploratory test runs and used the gathered information to build and improve test cases and UI/UX experience. I also performed an end-to-end technique that tests the entire software product from beginning to end to ensure the application flow behaves as expected. Finally, I tested cycles organized to deliver production-ready features to the client within the requested time and worked closely with the development and management departments to meet those goals.