Director of Business Operations2018 - 2020DVELP Ltd.
Technologies: Node.js, Dialogflow, Twilio
- Automated our hiring pipeline by automatically assigning candidate interviews to members of the team based on their expertise and availability. Hired 14 people.
- Automated our payroll calculation by building an expenses platform that worked across the four different geographies we had employees in.
- Built an HR chatbot that gave team members quick answers like "How many holidays do I have?", "What is our maternity/paternity policy?", "Who is my line manager?", etc.
- Obtained the ISO27001 Information Security certification to streamline our sales process with enterprise-level customers.
COO2017 - 2018Hummingbird Technologies
Technologies: Salesforce, Pipedrive API, Google Cloud, Flask, Python
- Designed and developed an ERP platform for drone business that ensures the right pilot would be in the right place at the right time with the right drone and camera. The system is used for coordination of flights with customers, pilots' operational performance monitoring, automatic flight path programming, billing, customer service.
- Developed using Python's Flask-Framework.
- Hosted service on Heroku server.
- Service has 60 weekly users.
COO2016 - 2017Lendable
Technologies: D3.js, Pandas, Python, PHP
- Built automated customer self-service function.
- Provided complex all-in-one account view using D3 for customer service team that reduced average call times by 30%.
- Developed automated email and sms campaign for customers that needed to take actions on their account, allowing them to do so on the move.
Freelance Developer2016 - 2016Deliveroo
- Developed a tool to communicate demand forecast to riders.
- Built visualization in GoogleSheets.
- Set up Heroku server to run analysis and communicate results daily.
Consultant2011 - 2014Analysys Mason
Technologies: GIS, Visual Basic for Applications (VBA), R
- Served as a management consultant building custom asset valuation models for mobile network operators.
- Supported one of the UK mobile operators during the 3G spectrum auction.
- Calculated the cost to supply each postcode in the UK with fiber broadband.
- Determined the value of 200,000 mobile towers in Russia.
- Led team of five analysts in buildling innovative valuation methodology in record time.