Salesforce Architect and Engineering Manager
2022 - PRESENTMerkle- Managed a global, 100% remote team made up of developers based in the US, Jamaica, Brazil, the Philippines, and India.
- Led 1-on-1s with developers as their career advocate, which included guiding and mentoring them toward their career goals, assisting them with their project assignments, and helping them solve more complex coding problems.
- Onboarded new developers to the team and familiarized them with our processes and development standards.
- Designed, documented, and implemented best practices in the areas of Apex design patterns, separation of concerns, object-oriented design, advanced testing techniques, DevOps, CI/CD, and version control.
- Built and presented demos, prototypes, and proof-of-concept features to internal and external stakeholders.
- Reviewed and presented Salesforce architecture options, design trade-offs, and design choices based on Salesforce best practices.
Technologies: Salesforce, Management, Team Leadership, Engineering, Salesforce Service Cloud, Lightning Components, Data Integration, Architecture, Lightning Communities, Salesforce Lightning, Salesforce Dataloader, Salesforce.com Administration, Salesforce REST API, Nonprofits, Salesforce Nonprofit Cloud, Salesforce Platform Events, Salesforce Experience Cloud, Data Migration, Apex Classes, Batch Apex, Queueable Apex, Visual Studio Code (VS Code), Bitbucket, DevOps, Identity, Access Control, eCommerce, Salesforce Commerce Cloud, Certified Salesforce Administrator, Salesforce API, Cloud Services, ConsultingSalesforce CX Engineering Team Lead
2021 - PRESENTDEG, a Merkle Company- Led bi-weekly one-on-ones with developers, assisted them with their project assignments, and helped them solve more complex coding problems.
- Onboarded new developers to the team, familiarized them with processes and development standards, facilitated code reviews.
- Designed, documented, and implemented best practices in the areas of Apex design patterns, separation of concerns, object-oriented design, advanced testing techniques, DevOps, CI/CD, and version control.
- Built and presented demos, prototypes, and proof-of-concept features to internal and external stakeholders.
- Reviewed and presented Salesforce architecture options, design trade-offs, and design choices based on Salesforce best practices.
- Worked with internal and external stakeholders, client executives, partners, external vendors, and project members to design, build and deliver technical solutions.
- Owned sandbox management, releases, and deployment (SFDX, scratch orgs, Gearset, Bitbucket, GitHub, GitLab).
- Designed and built technical solutions including Apex development, Lightning component development, API development, CTI, and single sign-on.
Technologies: Salesforce Apex, Git, Bitbucket, Jira, Salesforce Lightning, Aura, Lightning Components, DevOps, Gearset, REST APIs, Salesforce DX, Salesforce API, OAuth 2, Apex, Salesforce Service Cloud, Data Integration, Architecture, Lightning Communities, Salesforce Dataloader, Salesforce.com Administration, Salesforce REST API, Nonprofits, Salesforce Nonprofit Cloud, Salesforce Platform Events, Salesforce Experience Cloud, Data Migration, Apex Classes, Batch Apex, Queueable Apex, Visual Studio Code (VS Code), Management, Team Leadership, Engineering, Identity, Access Control, eCommerce, Salesforce Commerce Cloud, Certified Salesforce Administrator, Cloud Services, ConsultingSalesforce Consultant | Developer | Admin
2018 - PRESENTFreelance- Consulted on Salesforce issues for Clouderia (Clouderia.cz) from July 2019 to the present, including Salesforce configuration and administration on the REThink platform.
- Developed Salesforce projects for Enehano Solutions (Enehano.cz) from April to May 2019.
- Served as a Salesforce consultant for Gestalt IT (Gestaltit.com) and Tech Field Day (Techfieldday.com) by configuring Salesforce for a small team, providing end-user training, importing data, and providing ongoing support (from August 2018).
- Provided continued analysis and development for Monster as an independent consultant while working in the US for one year.
- Planned and supported a Salesforce Classic to Lightning migration which required multilanguage/multi-article type knowledge.
- Designed and built a new public-facing help/knowledge portal based on Salesforce Communities.
- Implemented backlog and enhancements, including prioritization, analysis, and development of improvements and bug fixes.
- Provided code coverage and overall code quality reviews and updates.
- Developed and enhanced Lightning web components and Aura components.
Technologies: Salesforce, Salesforce Service Cloud, Salesforce Community, Lightning Components, Apex, Salesforce Apex, Salesforce Nonprofit Cloud, Data Integration, Lightning Communities, Salesforce Lightning, Salesforce Dataloader, Salesforce.com Administration, Salesforce REST API, Salesforce Platform Events, Salesforce Experience Cloud, Data Migration, Apex Classes, Batch Apex, Queueable Apex, Visual Studio Code (VS Code), DevOps, Engineering, Identity, Access Control, Certified Salesforce Administrator, Salesforce API, ConsultingSalesforce CX Engineer
2018 - 2020DEG, a Merkle Company- Developed REST APIs, Apex classes, and Lightning Components (Aura and LWC), and Flows.
- Implemented Salesforce Service Cloud to Commerce Cloud Connector for a large retail sporting goods client.
- Implemented a SessionM loyalty platform connector and integration to Service Cloud for a client in the restaurant industry.
- Designed and developed technical solutions for several clients using Sales Cloud, Service Cloud, Community Cloud, and Nonprofit Cloud.
- Owned release, deployment, and sandbox management.
Technologies: Salesforce, Salesforce Apex, Salesforce DX, Salesforce REST API, Salesforce.com Data Loader, Bitbucket, Gearset, Git, Jira, Lightning Components, Lightning Communities, Salesforce Sales Cloud, Salesforce Nonprofit Cloud, Salesforce Service Cloud, Apex, Data Integration, Salesforce Lightning, Salesforce Dataloader, Salesforce.com Administration, Salesforce Platform Events, Salesforce Experience Cloud, Data Migration, Apex Classes, Batch Apex, Queueable Apex, Visual Studio Code (VS Code), DevOps, Engineering, Identity, Access Control, eCommerce, Salesforce Commerce Cloud, Certified Salesforce Administrator, Salesforce API, ConsultingPrincipal Business Systems Analyst
2008 - 2018Monster Worldwide- Worked as a lead business analyst, Salesforce administrator, and Salesforce developer.
- Retired Siebel and migrated over 1,200 global users, data, and processes to the Salesforce platform.
- Logged and prioritized user stories, managed product backlog, and organized user stories into sprints.
- Conducted design workshops with business leads to clarify and define requirements.
- Performed point-and-click Salesforce configuration and admin tasks.
- Focused on Service Cloud (Service Console, Cases, Knowledge, and other related objects), data migration, roles and profiles definition, workflows, and case assignment rules.
- Assisted an external implementation partner with designing, testing, and developing a custom email-to-case routing process and customer-facing knowledge portals.
- Developed Apex classes and triggers, Visualforce with custom controllers, and public-facing Force.com sites.
- Migrated a configuration from developer to testing sandboxes (Change Sets, Ant, and MavensMate).
- Worked on Apex test classes to increase the overall code coverage.
Technologies: Salesforce, Siebel, Salesforce Service Cloud, Salesforce Community, Lightning Components, NPSP, Data Integration, Lightning Communities, Salesforce Lightning, Salesforce Dataloader, Salesforce.com Administration, Salesforce Platform Events, Salesforce Experience Cloud, Business Analysis, Data Migration, Access Control, Certified Salesforce AdministratorSenior Consultant
2003 - 2008Extraprise (now QuickPivot)- Served as a technical architect on Siebel 7.8 field service for General Dynamics (Chantilly, VA, USA).
- Implemented a Siebel 6.2 to 7.8 upgrade as a data architect and lead developer for Harris Corporation (Melbourne, FL, USA).
- Analyzed business requirements and led the development of a Siebel call list/contact management system.
- Researched and analyzed the business and accordingly implemented a Siebel 6.0.2 to 7.7 upgrade for Sony Computer Entertainment America (Foster City, CA, USA).
- Analyzed the data and implemented a Siebel/Softrax integration for WebMD (Tampa, FL, USA).
- Wrote a presales project assessment for RealNetworks.
- Migrated the Siebel marketing data for Pfizer (Wakefield, MA, USA).
- Supported several Siebel development upgrades for Itron, Inc. (Spokane, WA, USA). Implemented Siebel 7.5 Call Center, Siebel 7.5 Marketing, Siebel 7.5 Forecasting, and Siebel 7.5 Events as a business analyst/developer.
Technologies: Siebel, Data Migration, Consulting