Baber is available for hire
Hire BaberBaber Khan
Verified Expert in Engineering
Salesforce Developer
Sugar Land, TX, United States
Toptal member since July 18, 2024
Bio
Baber is a Salesforce expert with five years of experience and four certifications. He specializes in Salesforce Sales, Service, and Marketing Cloud and Salesforce CPQ. He has a proven track record of optimizing business processes, enhancing customer engagement, and driving revenue growth through the effective use of Salesforce platforms. Baber's data management and marketing automation skills enable him to deliver impactful, goal-oriented solutions.
Portfolio
The Ohio State University
Salesforce.com Administration, CRM Implementation (Salesforce), Salesforce...
Nespon Solutions
CRM Implementation (Salesforce), Salesforce, Salesforce Cloud Flow...
CloudJunction Advisors
CRM Implementation (Salesforce), Salesforce, Salesforce Cloud Flow...
Experience
Availability
Full-time
Preferred Environment
Salesforce Sales Cloud, Salesforce, Salesforce CPQ, Salesforce Marketing Cloud, Salesforce Service Cloud
The most amazing...
...thing I've done is migrate about 40 million records from a legacy mainframe system to Salesforce and learn to maintain 500 journeys.
Work Experience
Salesforce Marketing Cloud Lead
2022 - PRESENT
The Ohio State University
- Established a user audit process that saved over 70 licenses and significantly reduced associated costs.
- Built and implemented a comprehensive strategy to purge Salesforce Marketing Cloud data, aligning all stakeholders and achieving a 33.3% reduction in contact count, which resulted in significant cost savings for the company.
- Established and maintained 11 distinct business units and connected two Salesforce Sales Cloud instances to a single Salesforce Marketing Cloud using the Multi-Org connector.
Technologies: Salesforce.com Administration, CRM Implementation (Salesforce), Salesforce, Salesforce Cloud Flow, Salesforce.com Data Loader, Salesforce Connect, Salesforce Deployment, Salesforce Lightning, Salesforce Marketing Cloud, Salesforce Object Query Language (SOQL), Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce Sales Cloud, Salesforce Security, Salesforce SOQL/SOSL, Salesforce System Administration
Salesforce Developer
2021 - 2022
Nespon Solutions
- Migrated about 40 million records from a legacy mainframe system to Salesforce, ensuring data integrity and minimal disruption.
- Reduced data processing time by 30% by implementing automated workflows and processes.
- Developed over 50 custom objects and fields tailored to Windstream's specific business requirements, enhancing the functionality of their Salesforce instance.
- Achieved a 95% user adoption rate within the first three months by providing comprehensive training and support.
- Ensured compliance with industry standards and enhanced data security through rigorous testing and implementation of best practices.
Technologies: CRM Implementation (Salesforce), Salesforce, Salesforce Cloud Flow, Salesforce.com Administration, Salesforce.com Data Loader, Salesforce Deployment, Salesforce Lightning, Salesforce Object Query Language (SOQL), Salesforce Marketing Cloud, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce Sales Cloud, Salesforce Security, Salesforce Service Cloud, Salesforce SOQL/SOSL, Salesforce System Administration
Salesforce Consultant
2020 - 2021
CloudJunction Advisors
- Implemented Salesforce CPQ in a consulting firm and gained experience working with C-level executives.
- Implemented Salesforce Sales Cloud for multiple clients in the hotel and manufacturing industries.
- Implemented Conga Sign for a client, accelerating their process by 30%.
Technologies: CRM Implementation (Salesforce), Salesforce, Salesforce Cloud Flow, Salesforce.com Administration, Salesforce.com Data Loader, Salesforce CPQ, Salesforce Connect, Salesforce Deployment, Salesforce Lightning, Salesforce Marketing Cloud, Salesforce Object Query Language (SOQL), Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce Sales Cloud, Salesforce Security, Salesforce Service Cloud, Salesforce SOQL/SOSL, Salesforce System Administration
Experience
Salesforce Sales Cloud Implementation
Customized and implemented Salesforce Sales Cloud for our hotel industry client to optimize operations. This included creating custom objects to manage unique guest data, such as preferences and loyalty information.
We also developed custom Salesforce Lightning flows to automate essential processes like booking confirmations and guest feedback collection, streamlining operations and improving guest experience. Additionally, Apex triggers were implemented to enable real-time actions based on specific events, such as sending notifications for room availability updates or efficiently managing special requests.
These enhancements streamline our client's operations and enhance guest satisfaction through personalized service and efficient management of guest interactions.
We also developed custom Salesforce Lightning flows to automate essential processes like booking confirmations and guest feedback collection, streamlining operations and improving guest experience. Additionally, Apex triggers were implemented to enable real-time actions based on specific events, such as sending notifications for room availability updates or efficiently managing special requests.
These enhancements streamline our client's operations and enhance guest satisfaction through personalized service and efficient management of guest interactions.
Salesforce CPQ Implementation
Implemented Salesforce CPQ for a consulting firm, optimizing their operations as a Salesforce customer. I collaborated with C-level executives, revamped their entire internal structure to provide a smoother process, and increased their team's productivity by 50%.
Certifications
DECEMBER 2023 - PRESENT
Salesforce Certified Marketing Cloud Administrator
Salesforce
APRIL 2023 - PRESENT
Salesforce Certified Marketing Cloud Email Specialist
Salesforce
AUGUST 2022 - PRESENT
Salesforce Certified Platform Developer
Salesforce
DECEMBER 2021 - PRESENT
Salesforce Certified Administrator
Salesforce
Skills
Tools
Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce CPQ
Languages
Salesforce Object Query Language (SOQL)
Platforms
Salesforce, Salesforce SOQL/SOSL, Salesforce Security
Other
Salesforce.com Administration, Salesforce.com Data Loader, Salesforce Cloud Flow, Salesforce System Administration, Salesforce Reporting & Dashboards, Salesforce Deployment, CRM Implementation (Salesforce), Salesforce Lightning, Salesforce Reports, Salesforce Service Cloud, Salesforce Connect
Collaboration That Works
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
1
Share your needs
Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2
Choose your talent
Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3
Start your risk-free talent trial
Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.
Top talent is in high demand.
Start hiring