Bill Wu
Verified Expert in Engineering
Salesforce Developer
Lower Hutt, Wellington, New Zealand
Toptal member since June 11, 2021
Bill is a Salesforce Certified Application, System, and B2B Solution Architect, a Heroku Architect, and a Slack Certified Admin and Consultant. With 28 Salesforce certifications, an in-depth knowledge of the platform, and an extensive background in collaborating with stakeholders and project managers, he is an expert in migrations, upgrades, AppExchange, and installations on legacy systems. Bill focuses on best practices to ensure the scalability of projects and achieve organizational goals.
Portfolio
Experience
- Communication - 12 years
- Business Modeling - 5 years
- Salesforce - 4 years
- Nonprofits - 3 years
- Lightning Communities - 2 years
- APEX Code - 2 years
- Salesforce DX - 2 years
- Field Service Lightning - 1 year
Availability
Preferred Environment
Salesforce, Salesforce DX
The most amazing...
...thing I've done was working with Salesforce communities for nonprofit organizations, significantly improving customer engagement.
Work Experience
Salesforce Consultant
Smartapps
- Implemented Salesforce projects using Agile with Sales, Service, and Experience Cloud.
- Designed and built a proof of concept to demonstrate the power of the Salesforce platform to potential clients.
- Audited organizations to solve the pain points of existing implementations for clients.
- Recommended useful features in the Salesforce platform and on AppExchange products.
- Documented user guides to maximize user adoption and trained end users.
System Analyst (CRM)
BCITO
- Improved data quality by deduplicating records and redesigning the data model.
- Provided efficient and high-quality support under SLA to more than 200 internal users as the primary point of contact for support.
- Migrated data between Salesforce and legacy systems.
- Assisted end users in using IT equipment and solving their daily problems.
- Deployed new hardware and software for upgrading the enterprise systems.
Customer Service and Help Desk Specialist
Japancity
- Assisted with the installation and support of the point-of-sale infrastructure.
- Monitored the performance of the system, services, and network.
- Provided technical support and business advice to the management.
Experience
BCITO CRM
Education
Graduate Diploma in Project Management
WelTec - Wellington, New Zealand
Bachelor's Degree in Linguistics
University of International Business and Economics - Beijing, China
Certifications
Salesforce Certified Pardot Specialist
Salesforce
Salesforce Certified Development Lifecycle and Deployment Designer
Salesforce
Salesforce Certified Application Architect
Salesforce
Salesforce Certified Sharing and Visibility Designer
Salesforce
Salesforce Certified Data Architecture & Management Designer
Salesforce
Salesforce Certified Field Service Lightning Consultant
Salesforce
Salesforce Certified Nonprofit Cloud Consultant
Salesforce
Salesforce Certified Education Cloud Consultant
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Experience Cloud Consultant
Salesforce
Salesforce Certified Advanced Administrator
Salesforce
Salesforce Certified Data Architecture & Management Designer
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Administrator
Salesforce
Skills
Libraries/APIs
Salesforce API, Pandas
Tools
Salesforce DX, Lightning Communities, Field Service Lightning
Platforms
Salesforce
Languages
APEX Code, JavaScript 6, Python 3
Other
Communication, Salesforce System Administration, CRM Implementation (Salesforce), Business Management, Nonprofits, Office 365, APIs, Integration, Business Modeling
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