Bill Wu, Salesforce Developer in Lower Hutt, Wellington, New Zealand
Bill Wu

Salesforce Developer in Lower Hutt, Wellington, New Zealand

Member since May 24, 2021
Bill is a 15X certified Salesforce application architect. He has an extensive background in collaborating with stakeholders, project management, and technology with in-depth knowledge of the platform. He is an expert with migrations, upgrades, AppExchange, and installations on both legacy and enterprise systems. Bill focuses on best practices to ensure the scalability of projects and achieve organizational goals.
Bill is now available for hire

Portfolio

Experience

  • Communication 12 years
  • Business Modeling 5 years
  • Nonprofits 3 years
  • Salesforce DX 2 years
  • Salesforce 2 years
  • Lightning Communities 2 years
  • APEX Code 2 years
  • Field Service Lightning 1 year

Location

Lower Hutt, Wellington, New Zealand

Availability

Part-time

Preferred Environment

Salesforce, Salesforce DX

The most amazing...

...project I've worked with are Salesforce communities for non-profit organizations that significantly improved customer engagement.

Employment

  • Salesforce Consultant

    2020 - PRESENT
    Smartapps
    • Implemented Salesforce projects using Agile with Sales, Service, and Experience Cloud.
    • Designed and a built proof-of-concept to demonstrate the power of the Salesforce platform to potential clients.
    • Audited organizations to solve the pain points of existing implementations for clients.
    • Recommended useful features in the Salesforce platform and on AppExchange products.
    • Documented user guides to maximize user adoption and trained end users.
    Technologies: Salesforce, Salesforce DX
  • System Analyst (CRM)

    2018 - 2020
    BCITO
    • Improved data quality by deduplicating records and redesigning the data model.
    • Provided efficient and high-quality support under SLA to more than 200 internal users as the primary point of contact for support.
    • Migrated data between Salesforce and legacy systems.
    • Assisted end-users in using IT equipment and solving their daily problems.
    • Deployed new hardware and software for upgrading the enterprise systems.
    Technologies: Salesforce
  • Customer Service and Help Desk Specialist

    2015 - 2018
    Japancity
    • Assisted with the installation and support of the point-of-sale infrastructure.
    • Monitored performance of the system, services, and network.
    • Provided technical support and business advice to management.
    Technologies: Business Modeling

Experience

  • BCITO CRM

    A new CRM system using Salesforce to replace the legacy on-premises system. The project was delivered by a partner initially, which did not fully understand the business. As an internal employee, I worked with the business stakeholders to analyze the process and improve the organization and saved about 6GB of record storage by redesigning the data model. I also assisted the end-users in leveraging new features of Salesforce to work more efficiently.

Skills

  • Tools

    Salesforce DX, Lightning Communities, Field Service Lightning
  • Platforms

    Salesforce
  • Other

    Communication, Business Management, Nonprofits, Office 365, Business Modeling
  • Languages

    APEX Code, JavaScript 6, Python 3
  • Libraries/APIs

    Pandas

Education

  • Graduate Diploma in Project Management
    2015 - 2016
    WelTec - Wellington, New Zealand
  • Bachelor's Degree in Linguistics
    2005 - 2009
    University of International Business and Economics - Beijing, China

Certifications

  • Salesforce Certified Pardot Specialist
    MAY 2021 - PRESENT
    Salesforce
  • Salesforce Certified Development Lifecycle and Deployment Designer
    APRIL 2021 - PRESENT
    Salesforce
  • Salesforce Certified Application Architect
    MARCH 2021 - PRESENT
    Salesforce
  • Salesforce Certified Sharing and Visibility Designer
    MARCH 2021 - PRESENT
    Salesforce
  • Salesforce Certified Data Architecture & Management Designer
    FEBRUARY 2021 - PRESENT
    Salesforce
  • Salesforce Certified Field Service Lightning Consultant
    DECEMBER 2020 - PRESENT
    Salesforce
  • Salesforce Certified Nonprofit Cloud Consultant
    NOVEMBER 2020 - PRESENT
    Salesforce
  • Salesforce Certified Education Cloud Consultant
    OCTOBER 2020 - PRESENT
    Salesforce
  • Salesforce Certified Service Cloud Consultant
    SEPTEMBER 2020 - PRESENT
    Salesforce
  • Salesforce Certified Experience Cloud Consultant
    AUGUST 2020 - PRESENT
    Salesforce
  • Salesforce Certified Advanced Administrator
    MAY 2020 - PRESENT
    Salesforce
  • Salesforce Certified Data Architecture & Management Designer
    FEBRUARY 2020 - PRESENT
    Salesforce
  • Salesforce Certified Sales Cloud Consultant
    DECEMBER 2019 - PRESENT
    Salesforce
  • Salesforce Certified Platform App Builder
    NOVEMBER 2019 - PRESENT
    Salesforce
  • Salesforce Certified Administrator
    SEPTEMBER 2019 - PRESENT
    Salesforce

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