Salesforce Consultant2020 - PRESENTSmartapps
Technologies: Salesforce, Salesforce DX
- Implemented Salesforce projects using Agile with Sales, Service, and Experience Cloud.
- Designed and built a proof of concept to demonstrate the power of the Salesforce platform to potential clients.
- Audited organizations to solve the pain points of existing implementations for clients.
- Recommended useful features in the Salesforce platform and on AppExchange products.
- Documented user guides to maximize user adoption and trained end users.
System Analyst (CRM)2018 - 2020BCITO
- Improved data quality by deduplicating records and redesigning the data model.
- Provided efficient and high-quality support under SLA to more than 200 internal users as the primary point of contact for support.
- Migrated data between Salesforce and legacy systems.
- Assisted end users in using IT equipment and solving their daily problems.
- Deployed new hardware and software for upgrading the enterprise systems.
Customer Service and Help Desk Specialist2015 - 2018Japancity
Technologies: Business Modeling
- Assisted with the installation and support of the point-of-sale infrastructure.
- Monitored the performance of the system, services, and network.
- Provided technical support and business advice to the management.