Salesforce Consultant
2020 - PRESENTSmartapps- Implemented Salesforce projects using Agile with Sales, Service, and Experience Cloud.
- Designed and built a proof of concept to demonstrate the power of the Salesforce platform to potential clients.
- Audited organizations to solve the pain points of existing implementations for clients.
- Recommended useful features in the Salesforce platform and on AppExchange products.
- Documented user guides to maximize user adoption and trained end users.
Technologies: Salesforce, Salesforce DXSystem Analyst (CRM)
2018 - 2020BCITO- Improved data quality by deduplicating records and redesigning the data model.
- Provided efficient and high-quality support under SLA to more than 200 internal users as the primary point of contact for support.
- Migrated data between Salesforce and legacy systems.
- Assisted end users in using IT equipment and solving their daily problems.
- Deployed new hardware and software for upgrading the enterprise systems.
Technologies: SalesforceCustomer Service and Help Desk Specialist
2015 - 2018Japancity- Assisted with the installation and support of the point-of-sale infrastructure.
- Monitored the performance of the system, services, and network.
- Provided technical support and business advice to the management.
Technologies: Business Modeling
Bill Wu
Salesforce Developer in Lower Hutt, Wellington, New Zealand
Member since June 11, 2021
Bill is a Salesforce Certified Application, System, and B2B Solution Architect, a Heroku Architect, and a Slack Certified Admin and Consultant. With 28 Salesforce certifications, an in-depth knowledge of the platform, and an extensive background in collaborating with stakeholders and project managers, he is an expert in migrations, upgrades, AppExchange, and installations on legacy systems. Bill focuses on best practices to ensure the scalability of projects and achieve organizational goals.
Bill is now available for hire
Experience
- Communication 12 years
- Business Modeling 5 years
- Nonprofits 3 years
- Salesforce 3 years
- Salesforce DX 2 years
- Lightning Communities 2 years
- APEX Code 2 years
- Field Service Lightning 1 year
Availability
Part-time
Preferred Environment
Salesforce, Salesforce DX
The most amazing...
...thing I've done was working with Salesforce communities for nonprofit organizations, significantly improving customer engagement.
Employment
Experience
- BCITO CRM
A new CRM system using Salesforce to replace the legacy on-premises system. Initially, the project was delivered by a partner who did not fully understand the business. As an internal employee, I worked with the business stakeholders to analyze the process and improve the organization and saved about 6GB of record storage by redesigning the data model. I also assisted the end-users in leveraging new features of Salesforce to work more efficiently.
Skills
Tools
Salesforce DX, Lightning Communities, Field Service LightningPlatforms
SalesforceOther
Communication, Salesforce System Administration, Business Management, Nonprofits, Office 365, Business ModelingLanguages
APEX Code, JavaScript 6, Python 3Libraries/APIs
Salesforce API, Pandas
Education
- Graduate Diploma in Project Management2015 - 2016WelTec - Wellington, New Zealand
- Bachelor's Degree in Linguistics2005 - 2009University of International Business and Economics - Beijing, China
Certifications
- Salesforce Certified Pardot SpecialistMAY 2021 - PRESENTSalesforce
- Salesforce Certified Development Lifecycle and Deployment DesignerAPRIL 2021 - PRESENTSalesforce
- Salesforce Certified Application ArchitectMARCH 2021 - PRESENTSalesforce
- Salesforce Certified Sharing and Visibility DesignerMARCH 2021 - PRESENTSalesforce
- Salesforce Certified Data Architecture & Management DesignerFEBRUARY 2021 - PRESENTSalesforce
- Salesforce Certified Field Service Lightning ConsultantDECEMBER 2020 - PRESENTSalesforce
- Salesforce Certified Nonprofit Cloud ConsultantNOVEMBER 2020 - PRESENTSalesforce
- Salesforce Certified Education Cloud ConsultantOCTOBER 2020 - PRESENTSalesforce
- Salesforce Certified Service Cloud ConsultantSEPTEMBER 2020 - PRESENTSalesforce
- Salesforce Certified Experience Cloud ConsultantAUGUST 2020 - PRESENTSalesforce
- Salesforce Certified Advanced AdministratorMAY 2020 - PRESENTSalesforce
- Salesforce Certified Data Architecture & Management DesignerFEBRUARY 2020 - PRESENTSalesforce
- Salesforce Certified Sales Cloud ConsultantDECEMBER 2019 - PRESENTSalesforce
- Salesforce Certified Platform App BuilderNOVEMBER 2019 - PRESENTSalesforce
- Salesforce Certified AdministratorSEPTEMBER 2019 - PRESENTSalesforce
