Doug Williams, Developer in Charlotte, NC, United States
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Doug Williams

Verified Expert  in Engineering

Exchange Engineer and Developer

Charlotte, NC, United States

Toptal member since May 31, 2024

Bio

Doug is a seasoned developer who has recently supported a migration of Microsoft Exchange Server 2013 to 2019 in a hybrid environment. This project involved leveraging Microsoft Exchange Online and decommissioning legacy servers. He's well-versed in handling teams with full-time rotation and resolving escalated helpdesk tickets through ServiceNow. Doug is always keen to take on challenging projects to handle organization tasks, implementation solutions, and other project-related duties.

Portfolio

Atos
Microsoft Exchange Server, Microsoft Exchange Online

Experience

  • Microsoft Exchange Server - 12 years
  • Windows PowerShell - 8 years
  • Microsoft Exchange Online - 8 years
  • Windows 10 - 7 years
  • Microsoft 365 - 6 years
  • Teams - 6 years
  • Windows Server 2022 - 3 years
  • Windows 11 - 2 years

Availability

Full-time

Preferred Environment

Windows

The most amazing...

...feat I've accomplished involved pulling an organization out of a problematic disaster recovery scenario.

Work Experience

Exchange Engineer

2022 - 2024
Atos
  • Completed a Microsoft Exchange Online migration successfully.
  • Finalized the decommissioning of legacy Microsoft Exchange Server 2013 servers.
  • Handled full-time on-call operations for 250,000 users.
Technologies: Microsoft Exchange Server, Microsoft Exchange Online

Experience

Microsoft Exchange Server Deployment

This project involved IT operation responsibilities for deploying Microsoft Exchange Server and Microsoft Exchange Online, supporting 250,000 user mailboxes. I handled full-time on-call operations and escalated helpdesk tickets through ServiceNow. In addition, I dedicated additional weekend time to organizing tasks, implementation duties, and other project-related responsibilities.

Skills

Tools

Microsoft Exchange Online

Storage

Microsoft Exchange Server

Frameworks

Windows PowerShell

Platforms

Windows Server 2022, Windows

Languages

C++

Other

Software Troubleshooting, Hardware Troubleshooting, Microsoft 365, Teams, Windows 10, Windows 11, ServiceNow

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