Filip Cvetkovic
Verified Expert in Engineering
IT Support Engineer and Developer
Belgrade, Serbia
Toptal member since February 10, 2025
Filip is an experienced information technology support engineer with a strong background in providing on-site and remote technical support and troubleshooting. He is proficient in resolving hardware and software issues, installing and configuring systems, and maintaining networks. Filip is eager to leverage his skills and knowledge to contribute to innovative IT projects and deliver high-quality support.
Portfolio
Experience
- Windows - 7 years
- IT Support - 7 years
- Remote Support - 7 years
- Troubleshooting - 7 years
- Microsoft 365 - 5 years
- Google Workspace - 5 years
- VPN - 3 years
- Active Directory (AD) - 2 years
Availability
Preferred Environment
Windows, Active Directory (AD), Networking, Apple, IT Support, Troubleshooting, Complex Problem Solving, Microsoft 365
The most amazing...
...thing I've done is manage and resolve issues with CheckPoint Endpoint VPN for 100+ users, including assigning and configuring RSA tokens.
Work Experience
IT Support Engineer
AVASO Technology Solutions
- Provided comprehensive technical support and IT services to clients, ensuring the smooth operation of systems and networks.
- Utilized expertise in problem-solving to diagnose and resolve issues efficiently. Collaborated with team members to provide 1st- and 2nd-line IT support and offer on-site and remote assistance to clients.
- Leveraged excellent communication skills to interact effectively with clients and colleagues, ensuring smooth coordination and problem resolution.
- Resolved and managed tickets within service level agreement (SLA) timeframes. Created documentation and assisted with automating everyday processes and activities.
- Managed and maintained Microsoft Azure Active Directory, optimizing cloud-based services for clients. Administered Active Directory, including user accounts, devices, and groups for shared folders and distribution lists.
- Troubleshot and resolved many complex software issues, including both Microsoft Office 365 and Google Workplace packages, as well as other corporate applications and portals.
- Troubleshot and resolved many issues with different communication software, including Microsoft Teams, Zoom, and Slack.
- Managed and resolved issues with CheckPoint Endpoint VPN for 100+ users, including assigning and configuring RSA tokens, configuring user accounts, adding VPN sites, and changing PINs.
- Executed network dispatch tasks, including installation and setup of hardware (routers, switches, firewalls, and access points). Assited with the cabling and configuration of all network equipment.
- Troubleshot and resolved issues with AV equipment in different conference rooms, ensuring everything was prepared and ready for a meeting, including projectors, speakers, and other equipment for meetings like Meeting Owl, smart whiteboards, etc.
IT Support Technician
AVACOM ING DOO
- Maintained hardware performance, ensured network connectivity, and managed software updates to optimize system functionality.
- Troubleshot network connection issues for clients, promptly resolving any technical disruptions.
- Assisted clients in achieving optimal connectivity and bandwidth to enhance productivity and efficiency.
- Assembled and configured numerous personal computers to meet clients' specific requirements.
- Diagnosed and resolved various printer issues to minimize downtime and ensure smooth operations.
- Installed and configured wifi devices and access points to provide reliable and secure wireless connectivity.
- Assisted with network cabling, organizing, and installing network equipment like routers, switches, firewalls, patch panels, and servers.
- Troubleshot and resolved issues with Windows, MacOS, and Linux devices.
- Troubleshot and resolved software issues, including Microsoft 365 and Google Workplace applications and portals.
Experience
Technical Setup and Management for a Client at Belgrade Book Fair
RESPONSIBILITIES
• Ensured network cabling connectivity.
• Assembled and configured personal computers.
• Installed the operating system and all necessary software, including sales-related applications, to ensure optimal performance.
• Configured the server, routers, and switches for seamless network functionality.
• Set up and configured printers and barcode scanners to support uninterrupted operations for the sales personnel.
• Provided on-site troubleshooting and promptly resolved any technical issues during the event.
Skills
Tools
System Center Configuration Manager (SCCM), VPN, Microsoft Teams, Microsoft Intune, Google Workspace, Slack, Zoom
Platforms
Windows, Apple, Windows Server, MacOS, Linux
Languages
HTML, CSS, JavaScript, SQL
Frameworks
Windows PowerShell
Storage
Azure Active Directory
Other
IT Support, Troubleshooting, Remote Support, Customer Service, Communication, IT Service Management (ITSM), Ticket Support, Office 365, Identity & Access Management (IAM), Active Directory (AD), Microsoft 365, Remote Desktop Protocol (RDP), Oracle Identity Manager, IT Asset Management (ITAM), ServiceNow, Computer Repair, Video Conferencing, Access Points, WiFi, IT Networking, Cabling, Mobile Device Management (MDM), Teamwork, Complex Problem Solving, Time Management, Stress Resistance, System Administration, IP Cameras, Cisco Routers, Network Switches, Network Configuration, Computer Systems, Organization, Computer Organization, Networking, Sales
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