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Gaurav Rai, ITSM Developer in Varanasi, Uttar Pradesh, India
Gaurav Rai

ITSM Developer in Varanasi, Uttar Pradesh, India

Member since June 30, 2021
For the past 8+ years, Gaurav has worked in the IT field in multiple roles. He's currently a senior ServiceNow developer, but he also worked as a developer, bug fixer, implementer, technical consultant, and admin on enhancements and techno-functional projects, including requirement understanding. He has experience in different modules, such as ITSM (INC, CHG, PRB, catalog, on-call scheduling), HRSD, CSM, integrations, workflows, email inbound action, upgrades, and migrations.
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Portfolio

  • Kloves
    ServiceNow, PRINCE2, Business Rules, JavaScript, Client Script, UI Policy...
  • SS&C Technologies
    ServiceNow Admin, PRINCE2, ServiceNow, Business Rules, JavaScript...
  • Capgemini
    ServiceNow Admin, PRINCE2, ServiceNow, Business Rules, JavaScript...

Experience

  • ITSM 7 years
  • ServiceNow 6 years
  • Business Rules 6 years
  • ServiceNow Admin 6 years
  • UI Policy 6 years
  • Client Script 6 years
  • ServiceNow REST API 4 years
  • Script Includes 4 years

Location

Varanasi, Uttar Pradesh, India

Availability

Part-time

Preferred Environment

Windows 10

The most amazing...

...thing I've worked on is migrating xMatters into the on-call schedule with the Twilio application without using the trigger rule as OOB.

Employment

  • Senior ServiceNow Developer

    2020 - 2021
    Kloves
    • Led three junior developers for multiple projects, developing the on-call schedule module which will replace the xMatter application with the customized solution.
    • Used Jira to deliver the projects effectively by using Agile methodology.
    • Completed more than ten project requirements within a month.
    Technologies: ServiceNow, PRINCE2, Business Rules, JavaScript, Client Script, UI Policy, Script Includes, ServiceNow REST API

  • Senior Associate

    2017 - 2020
    SS&C Technologies
    • Acted as an individual contributor for the ServiceNow application. Served as a BA developer, bug fixer and also utilized other application's data sources for ServiceNow, such as Splunk and Cognos.
    • Led the daily scrum call with the team for ServiceNow and solution delivery utilizing Scrum (Agile).
    • Launched many solutions as per the requirements for ServiceNow. Some of them are DBA Team 100 types of complex emails needed to create incidents.
    • Won the ACE IT AWARD for individual contributor in the ServiceNow app.
    Technologies: ServiceNow Admin, PRINCE2, ServiceNow, Business Rules, JavaScript, Client Script, UI Policy, Script Includes, ServiceNow REST API, Widgets

  • Consultant

    2016 - 2017
    Capgemini
    • Managed multiple projects single-handedly, delivered them within the agreed time, and trained new hires on Advent ServiceNow.
    • Upgraded different instances, such as Jakarta to London and London to New York versions. Performed health checks, monitored performance, and mitigated issues.
    • Developed the custom solution as per business requirements into the ServiceNow. Created HR profiles with different tasks assigned, such as facility, IT, and other team tasks.
    Technologies: ServiceNow Admin, PRINCE2, ServiceNow, Business Rules, JavaScript, Client Script, UI Policy, Script Includes, ServiceNow REST API

  • Software Engineer

    2016 - 2016
    HCL Technologies
    • As per requirement made changes into all scripted aspects of the Service Now system like - Business Rules, Script Includes, UI Actions, Jelly script etc. Experience working with email notifications, inbound actions.
    • Servicenow application where I delivered many tickets with UAT approval from customer.
    • Implemented many thing as like email inbound related ,customize workflow regarding what they have, ITBM work change. SSO login implementation .
    Technologies: ServiceNow Admin, JavaScript, Business Rules, ITSM, APIs, ServiceNow REST API, ServiceNow, UI Policy

  • Junior GIS Engineer

    2014 - 2015
    Cyient
    • Used the geoinformatics tool to leverage the geodata on the ArcGIS tool and other customized tools provided by TomTom.
    • Fixed bugs for TomTom maps by using multiple applications.
    • Trained new joiners for multiple projects to adhere to the processes and standards defined for the ServiceNow application.
    • Served as a developer and support engineer and later on moved to ServiceNow application as an administrator.
    Technologies: APIs, ITSM, ServiceNow Admin

Experience

  • Splunk Alert Creating IM

    Developed a monitoring tool on the database to monitor the database space and track its work efficiency.

    If anything impacting the database triggers an email to ServiceNow and requires creating one ticket with the same details, it won't be able to create it with the help of this tool.

  • Zoom API Integration with ServiceNow

    Developed a Zoom integration that checks the app whenever a request is submitted for any user to access Zoom. First, it enters the Zoom app to check if the user exists. If not, it won't provide access to the user; otherwise, it sends the email to the user.

Skills

  • Other

    ServiceNow, ITSM, ServiceNow Admin, Client Script, UI Policy, Business Rules, Script Includes, APIs, Widgets

  • Languages

    JavaScript

  • Libraries/APIs

    ServiceNow REST API

  • Paradigms

    PRINCE2

  • Industry Expertise

    Project Management

Education

  • Bachelor's Degree in Information Technology
    2008 - 2012
    Uttar Pradesh Technical University (UPTU) - Uttar Pradesh, India

Certifications

  • ServiceNow Certified System Administrator
    MARCH 2021 - PRESENT
    ServiceNow
  • PRINCE2 Agile® Practitioner Certificate in Agile Project Management
    OCTOBER 2019 - OCTOBER 2022
    Axelos
  • PRINCE2 Agile® Foundation Certificate in Agile Project Management
    OCTOBER 2019 - PRESENT
    Axelos
  • ITIL V3
    MAY 2017 - PRESENT
    AXELOS

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