Senior ServiceNow Developer2020 - 2021Kloves
- Led three junior developers for multiple projects, developing the on-call schedule module which will replace the xMatter application with the customized solution.
- Used Jira to deliver the projects effectively by using Agile methodology.
- Completed more than ten project requirements within a month.
Senior Associate2017 - 2020SS&C Technologies
- Acted as an individual contributor for the ServiceNow application. Served as a BA developer, bug fixer and also utilized other application's data sources for ServiceNow, such as Splunk and Cognos.
- Led the daily scrum call with the team for ServiceNow and solution delivery utilizing Scrum (Agile).
- Launched many solutions as per the requirements for ServiceNow. Some of them are DBA Team 100 types of complex emails needed to create incidents.
- Won the ACE IT AWARD for individual contributor in the ServiceNow app.
Consultant2016 - 2017Capgemini
- Managed multiple projects single-handedly, delivered them within the agreed time, and trained new hires on Advent ServiceNow.
- Upgraded different instances, such as Jakarta to London and London to New York versions. Performed health checks, monitored performance, and mitigated issues.
- Developed the custom solution as per business requirements into the ServiceNow. Created HR profiles with different tasks assigned, such as facility, IT, and other team tasks.
Software Engineer2016 - 2016HCL Technologies
- As per requirement made changes into all scripted aspects of the Service Now system like - Business Rules, Script Includes, UI Actions, Jelly script etc. Experience working with email notifications, inbound actions.
- Servicenow application where I delivered many tickets with UAT approval from customer.
- Implemented many thing as like email inbound related ,customize workflow regarding what they have, ITBM work change. SSO login implementation .
Junior GIS Engineer2014 - 2015Cyient
Technologies: APIs, ITSM, ServiceNow Admin
- Used the geoinformatics tool to leverage the geodata on the ArcGIS tool and other customized tools provided by TomTom.
- Fixed bugs for TomTom maps by using multiple applications.
- Trained new joiners for multiple projects to adhere to the processes and standards defined for the ServiceNow application.
- Served as a developer and support engineer and later on moved to ServiceNow application as an administrator.