Gaurav is available for hire

Gaurav Rai

Verified Expert in Engineering

ITSM Developer

Location

Varanasi, Uttar Pradesh, India

Toptal Member Since

June 30, 2021

Gaurav has over a decade of experience, most of it spent on delivering ServiceNow solutions using modules like IT Service Management, Customer Service Management, HR Service Management Legacy, SecOps (CCM and VR), On-Call Scheduling, Notify, and custom apps. Working for companies worldwide, he's contributed to IT projects from start to finish. Gaurav is willing to perform as a lead developer, solutions engineer, support and bug fixer, project manager, and scrum master team developer.

ServiceNow User Interface (UI)JavaScript IT Service Management (ITSM)Agile

Portfolio

Gen infotech

ServiceNow, ServiceNow REST API, Agile

Genpact

ServiceNow, IT Service Management (ITSM), Agile, Projects, IT Business Analysis

Kloves

ServiceNow, PRINCE2, Business Rules, JavaScript, Client Script...

Experience

ITSM - 7 years ServiceNow - 6 years User Interface (UI) - 6 years Business Rules - 6 years Client Script - 6 years ServiceNow REST API - 4 years

Availability

Full-time

Preferred Environment

ServiceNow, IT Service Management (ITSM)

The most amazing...

...project right now is On-Call Scheduling with Notify: developing the team from scratch, hiring 150 people, and dividing them into teams in the next two years.

Work Experience

Solution Architect

2022 - PRESENT

Gen infotech

Developed a team of around 150 people in ServiceNow, from recruitment to deployment, including mapping the project and providing training for ServiceNow beginners.
Provided custom solutions and developed the team. Was the technical lead, managed the whole team, and delivered the required fields.
Owned and still own my YouTube channel related to ServiceNow.

Technologies: ServiceNow, ServiceNow REST API, Agile

Lead Consultant

2021 - 2022

Genpact

Developed the solution for the client and also led to removing the dependency on the other application, keeping in mind how maximum utilization can be done and drive projects and junior resources .
Worked in service for the last seven years, and I am currently leading the team to manage different types of projects, like Secops, ATF, CSM, and HRSM.
Developed one customized solution that reduced many issues. Created "On Call" and "Notify" features. Worked on different types of integrations.

Technologies: ServiceNow, IT Service Management (ITSM), Agile, Projects, IT Business Analysis

Senior ServiceNow Developer

2020 - 2021

Kloves

Led three junior developers for multiple projects, developing the on-call schedule module which will replace the xMatter application with the customized solution.
Used Jira to deliver the projects effectively by using Agile methodology.
Completed more than ten project requirements within a month.

Technologies: ServiceNow, PRINCE2, Business Rules, JavaScript, Client Script, User Interface (UI), ServiceNow REST API

Senior Associate

2017 - 2020

SS&C Technologies

Acted as an individual contributor for the ServiceNow application. Served as a BA developer, bug fixer and also utilized other application's data sources for ServiceNow, such as Splunk and Cognos.
Led the daily scrum call with the team for ServiceNow and solution delivery utilizing Scrum (Agile).
Launched many solutions as per the requirements for ServiceNow. Some of them are DBA Team 100 types of complex emails needed to create incidents.
Won the ACE IT AWARD for individual contributor in the ServiceNow app.

Technologies: PRINCE2, ServiceNow, Business Rules, JavaScript, Client Script, User Interface (UI), ServiceNow REST API, Widgets

Consultant

2016 - 2017

Capgemini

Managed multiple projects single-handedly, delivered them within the agreed time, and trained new hires on Advent ServiceNow.
Upgraded different instances, such as Jakarta to London and London to New York versions. Performed health checks, monitored performance, and mitigated issues.
Developed the custom solution as per business requirements into the ServiceNow. Created HR profiles with different tasks assigned, such as facility, IT, and other team tasks.

Technologies: PRINCE2, ServiceNow, Business Rules, JavaScript, Client Script, User Interface (UI), ServiceNow REST API

Software Engineer

2016 - 2016

HCL Technologies

As per requirement made changes into all scripted aspects of the Service Now system like - Business Rules, Script Includes, UI Actions, Jelly script etc. Experience working with email notifications, inbound actions.
Servicenow application where I delivered many tickets with UAT approval from customer.
Implemented many thing as like email inbound related ,customize workflow regarding what they have, ITBM work change. SSO login implementation .

Technologies: JavaScript, Business Rules, ITSM, APIs, ServiceNow REST API, ServiceNow, User Interface (UI)

Junior GIS Engineer

2014 - 2015

Cyient

Used the geoinformatics tool to leverage the geodata on the ArcGIS tool and other customized tools provided by TomTom.
Fixed bugs for TomTom maps by using multiple applications.
Trained new joiners for multiple projects to adhere to the processes and standards defined for the ServiceNow application.
Served as a developer and support engineer and later on moved to ServiceNow application as an administrator.

Technologies: APIs, ITSM, ServiceNow

Experience

On-call Schedule Custom Solutions

I developed a custom solution for the on-call schedule app in ServiceNow as per company requirements. It was helpful for the org working shift team and generated escalation that sent notifications, SMS, and calls.

I also built a full custom solution that generated a call, SMS, or email based on the requirements. It doesn't depend on the on-call schedule module. Instead, it takes a specific capability and then generates the appropriate response accordingly.

Zoom API Integration with ServiceNow

Developed a Zoom integration that checks the app whenever a request is submitted for any user to access Zoom. First, it enters the Zoom app to check if the user exists. If not, it won't provide access to the user; otherwise, it sends the email to the user.

Skills

Other

ServiceNow, ITSM, Client Script, User Interface (UI), Business Rules, APIs, Widgets, IT Service Management (ITSM), Projects, IT Business Analysis

Languages

JavaScript

Libraries/APIs

ServiceNow REST API

Paradigms

PRINCE2, Agile

Industry Expertise

Project Management

Education

2008 - 2012

Bachelor's Degree in Information Technology

Uttar Pradesh Technical University (UPTU) - Uttar Pradesh, India

Certifications

JULY 2022 - PRESENT

Certified Application Developer (CAD)

Servicenow

MARCH 2021 - PRESENT

ServiceNow Certified System Administrator

ServiceNow

OCTOBER 2019 - OCTOBER 2022

PRINCE2 Agile® Practitioner Certificate in Agile Project Management

Axelos

OCTOBER 2019 - PRESENT

PRINCE2 Agile® Foundation Certificate in Agile Project Management

Axelos

MAY 2017 - PRESENT

ITIL V3

AXELOS

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