Geeta Daya, Developer in Mudjimba, Queensland, Australia
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Geeta Daya

Verified Expert  in Engineering

Order to Cash (O2C) Developer

Location
Mudjimba, Queensland, Australia
Toptal Member Since
December 19, 2023

Geeta has 27 years of consulting expertise in Oracle EBS, financials, and supply chain management. Proficient in business analytics, she excels in requirements gathering, GAP analysis, solution design, app configuration, SQL queries, test script execution, and stakeholder management. Specializing in procure-to-pay, order-to-cash, financials, ERP business process analysis, systems implementation, and app support, Geeta is dedicated to delivering strategic solutions and operational excellence.

Availability

Full-time

Preferred Environment

Oracle EBS, Accounts Payable, Accounts Receivable, Oracle EBS General Ledger, Oracle E-Business Suite (EBS) R12, Oracle E-Business Suite (EBS) 11i, Oracle E-Business Suite (EBS), Fusion

The most amazing...

...thing I've experienced is to see a project come to completion after having done the initial analysis, design, and build.

Work Experience

Senior Systems Analyst

2022 - 2023
InvoCare
  • Addressed level two and three issues in a timely manner and worked on problem management. Managed key stakeholders during problem escalation.
  • Managed escalation of issues to 3rd-party vendors and provided timely updates to key stakeholders. Identified and escalated incidents and problems as part of the role.
  • Delivered month-end support, facilitated business process improvements, identified and mitigated risks, and performed release and deployment management.
  • Demonstrated a comprehensive understanding of the business impact associated with operational activities, issues, and changes made in production.
  • Worked on software-as-a-service (SaaS) and platform-as-a-service (PaaS) environments, including patching, deployment, and integration of Oracle Cloud Readiness updates, Oracle Integration Cloud, and Oracle Intelligent Advisor.
  • Provided end-user support and conducted operational activities to enhance and protect the production environment and related jobs for stability, operability, availability, and performance.
Technologies: Oracle EBS

Applications Support Engineer

2020 - 2022
Hearing Australia
  • Provided timely updates to customers on all escalated issues from level one support. Escalated issues to level three support when necessary and provided timely updates to customers. Provided month-end support.
  • Supplied end-users with second-level support, resolved incidents, and managed problems through permanent fixes. Identified and escalated incidents, problems, and request trends.
  • Performed operational activities to maintain, improve, and protect the production environment and related jobs for stability, operability, availability, and performance.
  • Understood the business impact of operational activities, issues, and changes made in production.
  • Performed release and deployment management and deployed applications into production.
  • Implemented all production-related software and patches.
  • Actioned requirements for projects relating to production environments, including risk identification and mitigation.
Technologies: Oracle EBS

Onboarding Project Manager

2019 - 2020
Rimini Street
  • Contributed to continuous client engagement that developed healthy client relationships with stakeholders and internal teams.
  • Managed and drove the on-time completion of all onboarding project milestones and delivered the transition to the support team.
  • Managed the successful, on-time completion of multiple client onboarding projects at once.
  • Partnered with the client's internal teams, including security, networking, infrastructure, and governance, to execute onboarding processes and tasks to ensure the successful, on-time completion of all deliverables.
  • Maintained up-to-date project information in Salesforce.com and other systems.
  • Drove and monitored progress for all client onboarding tasks and identified risk areas, needed escalations, and solutions. Spearheaded resolutions to all challenges and issues.
  • Managed client communications and escalations during the onboarding process.
  • Provided detailed and timely status reporting to all management as requested. Ensured excellent client satisfaction with the onboarding process and secured a client reference ability after onboarding.
Technologies: Oracle

Solution Engineer and Specialist

2017 - 2018
Excel4apps
  • Performed as a solution engineer for pre-sales and as a solution specialist for support. As a solution engineer, I conducted pre-sales activities to support the various sales and territory managers.
  • Presented solution demos, managed proof of concepts (PoCs), and responded to requests for proposals (RFPs) and requests for quotes (RFQs). Built solutions to meet customers reporting needs.
  • Engaged with customers during the entire sales cycle and presented webinars to their global customers.
  • Acted as a solution specialist and provided timely help desk support using Salesforce to their global customers, supporting over 35,000 users. My duties included troubleshooting cases.
  • Understood the error logs and provided solutions promptly. Routinely monitored the case management queue and hosted online meetings to troubleshoot problems. Escalated cases when required and ensured a timely resolution.
Technologies: Oracle EBS

Senior Oracle Consultant

2016 - 2016
Oakton
  • Assisted with the implementation of the Oracle iSupplier Portal for ResMed. ResMed is a global leader in providing sleep apnea solutions and is regulated by the US Food and Drug Administration (FDA). Therefore, extensive documentation is required.
  • Helped the project team with scoping, requirements gathering, and process mapping.
  • Designed To-Be processes, solution design, system configuration, and systems integration testing.
Technologies: Oracle EBS

Senior Consultant

2015 - 2016
Oracle NetSuites
  • Transitioned to NetSuite to pursue new challenges, marking a career change to the SaaS and cloud-based computing environments.
  • Completed a rigorous 12-week training program, acquiring proficiency in the comprehensive NetSuite ERP CRM product suite. Contributed to two project implementations, gaining valuable insights into their methodologies.
  • Acquired a profound understanding of cloud-based ERP and demonstrated expertise in delivering standardized solutions.
Technologies: NetSuite

Senior Oracle Consultant

2011 - 2015
Oakton
  • Engaged as a senior applications support specialist for Canon Australia. Led teams across various Oracle Applications, which were extensively customized, ranging from the financial suite and supply chain to customer relationship management (CRM).
  • Worked on inventory, warehouse management, logistics, order management, service contracts, field service, and web-to-go. Managed their complex back office systems, including the non-Oracle systems.
  • Prepared functional specifications for various system enhancements to the existing applications.
  • Assisted with the R12 implementation of the Oracle E-Business Suite across different regions of the construction sector. Produced a solution design document for joint ventures in the construction industry to their existing R12 implementation.
Technologies: Oracle EBS

Senior Oracle Consultant

2003 - 2011
Red Rock Consulting
  • Worked on several client projects, handling implementations, upgrades, and enhancements.
  • Engaged in projects for RedRock Consulting, Llyods Banks International, Suncorp, and the Bank of Scotland Treasury.
  • Contracted for Special Broadcasting Service (SBS), Halifax Bank of Scotland, HBOS Australia, Canon Australia, Pacific National, Qantas, Vodafone, and Origin Energy.
  • Acted for three years for the Qantas Group as the accounts payable and expenses team lead.
  • Contributed to one of the largest implementations of Oracle Financials, human resources, and payroll in Australia, including a rollout to various Qantas overseas locations.
  • Engaged as a project manager, handled planning within the project timelines and managed a team of nine people.
  • Handled the initial end-to-end business processes and detailed system design of purchase-to-pay and use of Internet Expenses within a shared services operation.
Technologies: Oracle EBS

Qantas Implementation

I worked on a national rollout of the Oracle E-Business Suite (EBS) for the Qantas Group. I was in charge of designing To-Be processes across Qantas Airways, Qantas Holidays, Qantas Catering, and regional airlines. As accounts payable team lead, I managed a team of 10 people and was in charge of the inbound and outbound interface design of over 25 interfaces, streamlining processes.
1996 - 1996

Master of Commmerce Degree in Commerce

University of Wollongong - Wollongong, Australia

1995 - 1995

Bachelor of Commerce Degree in Commerce

University of Wollongong - Wollongong, Australia

Tools

Oracle E-Business Suite (EBS) R12, Oracle ERP, Oracle Financials, Oracle EBS General Ledger, Oracle E-Business Suite (EBS), Oracle Fusion Financials

Languages

Java, SQL

Platforms

Oracle

Other

Oracle EBS, Accounts Payable, Accounts Receivable, Business Information Systems, Order to Cash (O2C), Procure to Pay, Procurement, Cash Management, Fixed Assets, Oracle Application R12 EBS, IT Business Analysis, Business Systems Analysis, ERP Implementation, Customer Support, Oracle E-Business Suite (EBS) 11i, Fusion, Analysis, Design, GAP Analysis, Business Process Analysis, Oracle Financials Cloud, NetSuite

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