- Senior Software Engineer2013 - PRESENTTango Telecom
- Created design and functional specifications.
- Designed and implemented complex modules.
- Progressed component design through development, testing, documentation, and delivery.
- Reviewed design, functional specifications, and code developed by other team members.
- Created and reviewed test plans and test tools.
- Participated in continuous process improvements.
- Installed and delivered developed applications to customer sites.
- Senior R&D Developer2011 - 2013IBT Realtime
- Researched, developed, authored, and supported the main framework (xRTML).
- Developed and supported complementary APIs of the main framework using Java, .NET, and PHP APIs.
- Authored and supported an Android framework.
- Established and supported the development lifecycle.
- Mentored junior and intermediate developers.
- Developed tools for the community website.
- Authored content for the community website.
- Gathered feedback to improve the framework.
- Senior Web Developer2009 - 2011TAP Airline
- Designed and implemented a solution for the web components of a B2C loyalty program portlet.
- Maintained and supported the web components of a B2C loyalty program portlet.
- Championed and established the usage of integrated testing in the build lifecycle.
- Established the usage of an internal ticketing system.
- Advocated for and established the usage of several more up-to-date technologies, such as Hibernate and Spring Web Flow.
- Web Developer2007 - 2009Card Protection Plan UK
- Analyzed requirements.
- Designed and implemented a solution for B2C, B2B, Intranet, and eCommerce web applications (full applications and components).
- Maintained and supported B2C, B2B, Intranet, and eCommerce web applications.
- Completed peer code reviews.
- Supervised and supported a version control system and a change request system.
- Deployed to a test environment.
- Supported and improved development lifecycle procedures.
- Provided application server configuration and support for the development and test environments.
- Operations Executive2005 - 2007Card Protection Plan Portugal
- Liaised with UK and Spanish offices for all IT matters.
- Supervised call center customer service and ensured SLAs.
- Negotiated call center contracts.
- Controlled and ensured fulfillment house SLAs.
- Negotiated fulfillment house contracts.
- Mentored operations support executives.
- Processed large amounts of data from customers and business partners.
- Liaised with business partners regarding new customer campaigns.
- Liaised and established protocols with business partners regarding operational matters.