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Hardik Modi, Salesforce Architect and Developer in Sydney, New South Wales, Australia
Hardik Modi

Salesforce Architect and Developer in Sydney, New South Wales, Australia

Member since January 31, 2019
Along with a bachelor's degree in information technology, Hardik is a certified Salesforce application architect with over nine years of experience in Salesforce consultation, management, and development. He specializes in Salesforce architecture and solution creation, Salesforce APIs, customization, Lightning, Sales Cloud, Service Cloud, and Community Cloud. He also has experience in manufacturing, insurance, service, and healthcare industries.
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Portfolio

Experience

  • Salesforce Sales Cloud 9 years
  • Salesforce Service Cloud 8 years
  • Salesforce API 5 years
  • Salesforce Community 4 years
  • Agile 4 years
  • Salesforce Lightning 4 years
  • Lightning Communities 3 years
  • Lightning Components 3 years

Location

Sydney, New South Wales, Australia

Availability

Part-time

Preferred Environment

Salesforce Instance (IDE)

The most amazing...

...work I've done is on a project with around 25-30 different integration points which we completed in a short time span of around 30 days.

Employment

  • Salesforce Senior Lead Consultant

    2015 - 2019
    PriceWaterhouseCoopers
    • Managed the Salesforce service cloud application with a custom UI experience using Lightning components.
    • Implemented the project using Scrum and Agile delivery methodologies with strong processorientation.
    • Identified critical issues and discussed them with the project team for quick and efficient resolutions.
    • Managed the continuous integration tool for all Salesforce projects in the company.
    • Integrated a Jitterbit application and customized it for various clients based on the requirements.
    • Provided solutions that met the client’s requirement and designed a data model flow.
    • Developed with Salesforce Lightning, Sales Cloud, Service Cloud, Community Cloud, and Apex.
    • Built a data loader.
    • Integrated SOAP and REST.
    • Worked as a Salesforce architect.
    • Integrated Salesforce Service Cloud with 15 different application using SOAP services.
    • Won the "Instant Recognition" award four times in 2.5 years.
    • Was promoted twice in a span of 2.5 years.
    Technologies: Salesforce (API, Lightning, Apex, Communities, Sales Cloud, Service Cloud)

  • Salesforce Lead Developer

    2014 - 2015
    Johnson Controls India
    • Managed the Salesforce sales cloud and service cloud application for the users across Australia, New Zealand, and Singapore.
    • Integrated ServiceMax (for field mobility-post sales service application) with Salesforce and customized it based on the requirements.
    • Configured ServiceMax for iPad and browser versions.
    • Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and Outbound integration.
    • Prepared prototypes, system requirement specification document and presentations for the client.
    • Integrated SOAP and REST.
    • Handled multiple projects at a time and delivered with quality.
    • Won a "Merit Excellence Award’ in the year 2015.
    • Learned ServiceMax within a short time span and started handling support issues for iPad and browser version with strict SLAs.
    Technologies: Salesforce (ServiceMax, Apex, Sales Cloud, Service Cloud)

  • Senior CRM Developer

    2011 - 2014
    Holcim Services South Asia
    • Gathered requirements, analyzed the data, and designed solutions.
    • Managed Salesforce Sales Cloud applications this included the configuration, customization, and integration with SAP.
    • Provided application support—resolving issues reported by clients with strict SLAs.
    • Trained soft administrators and business users.
    • Managed a Salesforce organization with close to 1,700 people.
    • Migrated data from various sources having complex data structures to Salesforce.com.
    Technologies: Salesforce (Apex, API, Sales Cloud, Service Cloud)

  • CRM Executive

    2010 - 2011
    Zycus
    • Managed the complete CRM application including configuration, customization, resolving issues, and ensuring data quality.
    • Provided analytical reports and dashboards for business users.
    • Integrated different application with Salesforce.com (Marketo, OneSource).
    • Implemented a solution to ensure data quality with a huge database on Salesforce.com.
    • Won the "Customer Satisfaction" Award in the year 2010.
    Technologies: Salesforce.com

Experience

  • Customer Service Portal for Healthcare Industry (Development)

    ROLE: Senior Lead Developer/Manager

    TASKS:
    • Designed the Salesforce architecture object model.
    • Integrated Cerner (health record repository for patients)
    • Built healthcare communities for patients.
    • Implemented Service Cloud for support agents.
    • Integrated a call center with Salesforce.

  • Field Service Management for Service Agents (Development)

    ROLE: Salesforce Consultant

    TASKS:
    • Managed a Salesforce Sales Cloud and Service Cloud application for users across Australia, New Zealand, and Singapore.
    • Integrated ServiceMax (field mobility-post sales service application) with Salesforce and customized it.
    • Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and an Outbound integration.

  • Salesforce Sales Cloud and Service Cloud Implementation (Development)

    PROJECT: This was a Salesforce Sales Cloud and Service Cloud implementation for one of the largest cement manufacturing companies in the world.

    ROLE: Senior Developer and Consultant

    TASKS:
    • Gathered requirements, analyzed the data, and designed the solution.
    • Managed the sales and service cloud application which included a configuration, customization, and integration with SAP.
    • Increased user adoption among sales and service users.
    • Trained to users at all levels.

  • Common Service Portal for all Agent Insurance Products (Development)

    ROLE: Senior Lead Developer

    TASKS:
    • Designed the salesforce architecture object model.
    • Integrated around 25 SOAP services which included middleware and an end-to-end integration with systems which were built on mainframes.
    • Implemented Service Cloud Lightning for support agents.
    • Installed Jitterbit for loading historical data and integration with an FTP server.

Skills

  • Frameworks

    Lightning Components

  • Libraries/APIs

    Salesforce API, Salesforce REST API, Salesforce Bulk API, Salesforce SOAP API, Google APIs, Xero API

  • Tools

    Salesforce Sales Cloud, Visualforce Pages, Lightning Design System, Lightning Communities, Field Service Lightning, Conga Composer, Salesforce Wave, Salesforce Marketing Cloud, Salesforce CPQ

  • Paradigms

    Agile, App Development

  • Platforms

    Salesforce, Demandware, Salesforce 1, Act-On, MuleSoft (MULE), Marketo, Cerner, QlikView

  • Other

    Salesforce Apex, Salesforce Lightning, Salesforce Service Cloud, Salesforce Community, Salesforce.com Administration, Salesforce App Exchange, Salesforce Customization, Apex Triggers, DocuSign, Solution Design, Solution Architecture, Deployment, Qlik, Remote Work, Salesforce Cloud Flow, Agile CRM, Jitterbit Data Loader, Salesforce Pardot Form Handlers, SAP Integration

  • Languages

    JavaScript, Java

  • Storage

    Salesforce Commerce Cloud

Education

  • Bachelor's degree in Information Technology
    2007 - 2010
    Mumbai Universiy - Mumbai, India
  • Diploma in Computer Technology
    2004 - 2007
    Maharashtra Board - Mumbai, India
Certifications
  • Salesforce Platform Developer II
    JUNE 2019 - PRESENT
    Salesforce
  • Salesforce Certified Development Lifecycle & Deployment Designer
    MAY 2018 - PRESENT
    Salesforce
  • Salesforce Certified Application Architect
    APRIL 2018 - PRESENT
    Salesforce
  • Salesforce Certified Data Architecture & Management Designer
    APRIL 2018 - PRESENT
    Salesforce
  • Salesforce Certified Sharing and Visibility Designer
    MARCH 2018 - PRESENT
    Salesforce
  • Salesforce Certified Community Cloud Consultant
    DECEMBER 2017 - PRESENT
    Salesforce
  • Salesforce Certified Platform App Builder
    JULY 2016 - PRESENT
    Salesforce
  • Salesforce Certified Platform Developer I
    JULY 2016 - PRESENT
    Salesforce
  • Salesforce Certified Advanced Administrator
    APRIL 2016 - PRESENT
    Salesforce
  • Salesforce Certified Sales Cloud Consultant
    JANUARY 2016 - PRESENT
    Salesforce
  • Salesforce Certified Service Cloud Consultant
    DECEMBER 2015 - PRESENT
    Salesforce
  • Salesforce Certified Administrator
    APRIL 2013 - PRESENT
    Salesforce

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