Hardik Modi
Verified Expert in Engineering
Salesforce Architect and Developer
Along with a bachelor's degree in information technology, Hardik is a certified Salesforce application architect with over nine years of experience in Salesforce consultation, management, and development. He specializes in Salesforce architecture and solution creation, Salesforce APIs, customization, Lightning, Sales Cloud, Service Cloud, and Community Cloud. He also has experience in manufacturing, insurance, service, and healthcare industries.
Portfolio
Experience
Availability
Preferred Environment
Salesforce
The most amazing...
...work I've done is on a project with around 25-30 different integration points which we completed in a short time span of around 30 days.
Work Experience
Salesforce Senior Lead Consultant
PriceWaterhouseCoopers
- Managed the Salesforce service cloud application with a custom UI experience using Lightning components.
- Implemented the project using Scrum and Agile delivery methodologies with strong processorientation.
- Identified critical issues and discussed them with the project team for quick and efficient resolutions.
- Managed the continuous integration tool for all Salesforce projects in the company.
- Integrated a Jitterbit application and customized it for various clients based on the requirements.
- Provided solutions that met the client’s requirement and designed a data model flow.
- Developed with Salesforce Lightning, Sales Cloud, Service Cloud, Community Cloud, and Apex.
- Built a data loader.
- Integrated SOAP and REST.
- Worked as a Salesforce architect.
- Integrated Salesforce Service Cloud with 15 different application using SOAP services.
- Won the "Instant Recognition" award four times in 2.5 years.
- Was promoted twice in a span of 2.5 years.
Salesforce Lead Developer
Johnson Controls India
- Managed the Salesforce sales cloud and service cloud application for the users across Australia, New Zealand, and Singapore.
- Integrated ServiceMax (for field mobility-post sales service application) with Salesforce and customized it based on the requirements.
- Configured ServiceMax for iPad and browser versions.
- Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and Outbound integration.
- Prepared prototypes, system requirement specification document and presentations for the client.
- Integrated SOAP and REST.
- Handled multiple projects at a time and delivered with quality.
- Won a "Merit Excellence Award’ in the year 2015.
- Learned ServiceMax within a short time span and started handling support issues for iPad and browser version with strict SLAs.
Senior CRM Developer
Holcim Services South Asia
- Gathered requirements, analyzed the data, and designed solutions.
- Managed Salesforce Sales Cloud applications this included the configuration, customization, and integration with SAP.
- Provided application support—resolving issues reported by clients with strict SLAs.
- Trained soft administrators and business users.
- Managed a Salesforce organization with close to 1,700 people.
- Migrated data from various sources having complex data structures to Salesforce.com.
CRM Executive
Zycus
- Managed the complete CRM application including configuration, customization, resolving issues, and ensuring data quality.
- Provided analytical reports and dashboards for business users.
- Integrated different application with Salesforce.com (Marketo, OneSource).
- Implemented a solution to ensure data quality with a huge database on Salesforce.com.
- Won the "Customer Satisfaction" Award in the year 2010.
Experience
Common Service Portal for all Agent Insurance Products
TASKS:
• Designed the Salesforce architecture object model.
• Integrated around 25 SOAP services which included middleware and an end-to-end integration with systems which were built on mainframes.
• Implemented Service Cloud Lightning for support agents.
• Installed Jitterbit for loading historical data and integration with an FTP server.
Field Service Management for Service Agents
TASKS:
• Managed a Salesforce Sales Cloud and Service Cloud application for users across Australia, New Zealand, and Singapore.
• Integrated ServiceMax (field mobility-post sales service application) with Salesforce and customized it.
• Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and an Outbound integration.
Salesforce Sales Cloud and Service Cloud Implementation
ROLE: Senior Developer and Consultant
TASKS:
• Gathered requirements, analyzed the data, and designed the solution.
• Managed the sales and service cloud application which included a configuration, customization, and integration with SAP.
• Increased user adoption among sales and service users.
• Trained to users at all levels.
Customer Service Portal for the Healthcare Industry
TASKS:
• Designed the Salesforce architecture object model.
• Integrated Cerner (health record repository for patients)
• Built healthcare communities for patients.
• Implemented Service Cloud for support agents.
• Integrated a call center with Salesforce.
Skills
Frameworks
Lightning Components
Libraries/APIs
Salesforce API, Salesforce REST API, Salesforce Bulk API, Salesforce SOAP API, Google APIs, Xero API
Tools
Salesforce Sales Cloud, Visualforce Pages, Lightning Design System, Lightning Communities, Field Service Lightning, Conga Composer, Salesforce Wave, Salesforce Marketing Cloud, Salesforce CPQ
Paradigms
Agile, App Development
Platforms
Salesforce, Demandware, Salesforce 1, Act-On, MuleSoft, Marketo, Cerner, QlikView
Other
Salesforce Apex, Salesforce Lightning, Salesforce Service Cloud, Salesforce Community, Salesforce.com Administration, Salesforce AppExchange, Salesforce Customization, Apex Triggers, DocuSign, Solution Design, Solution Architecture, Deployment, Qlik, Remote Work, Salesforce Cloud Flow, Agile CRM, Jitterbit Data Loader, Communities, Sales, Cloud, Salesforce Pardot Form Handlers, SAP Integration, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration
Languages
JavaScript, Apex, Java
Storage
Salesforce Commerce Cloud
Education
Bachelor's Degree in Information Technology
Mumbai Universiy - Mumbai, India
Diploma in Computer Technology
Maharashtra Board - Mumbai, India
Certifications
Salesforce Platform Developer II
Salesforce
Salesforce Certified Development Lifecycle & Deployment Designer
Salesforce
Salesforce Certified Application Architect
Salesforce
Salesforce Certified Data Architecture & Management Designer
Salesforce
Salesforce Certified Sharing and Visibility Designer
Salesforce
Salesforce Certified Community Cloud Consultant
Salesforce
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Platform Developer I
Salesforce
Salesforce Certified Advanced Administrator
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Administrator
Salesforce