Hardik Modi, Developer in Sydney, New South Wales, Australia
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Hardik Modi

Verified Expert  in Engineering

Salesforce Architect and Developer

Location
Sydney, New South Wales, Australia
Toptal Member Since
March 14, 2019

Along with a bachelor's degree in information technology, Hardik is a certified Salesforce application architect with over nine years of experience in Salesforce consultation, management, and development. He specializes in Salesforce architecture and solution creation, Salesforce APIs, customization, Lightning, Sales Cloud, Service Cloud, and Community Cloud. He also has experience in manufacturing, insurance, service, and healthcare industries.

Portfolio

PriceWaterhouseCoopers
Salesforce Service Cloud, Cloud, Sales, Communities, Apex, Salesforce...
Johnson Controls India
Salesforce Service Cloud, Apex, Salesforce, Salesforce Reporting & Dashboards...
Holcim Services South Asia
Salesforce Service Cloud, Apex, Salesforce, Salesforce Reporting & Dashboards...

Experience

Availability

Part-time

Preferred Environment

Salesforce

The most amazing...

...work I've done is on a project with around 25-30 different integration points which we completed in a short time span of around 30 days.

Work Experience

Salesforce Senior Lead Consultant

2015 - 2019
PriceWaterhouseCoopers
  • Managed the Salesforce service cloud application with a custom UI experience using Lightning components.
  • Implemented the project using Scrum and Agile delivery methodologies with strong processorientation.
  • Identified critical issues and discussed them with the project team for quick and efficient resolutions.
  • Managed the continuous integration tool for all Salesforce projects in the company.
  • Integrated a Jitterbit application and customized it for various clients based on the requirements.
  • Provided solutions that met the client’s requirement and designed a data model flow.
  • Developed with Salesforce Lightning, Sales Cloud, Service Cloud, Community Cloud, and Apex.
  • Built a data loader.
  • Integrated SOAP and REST.
  • Worked as a Salesforce architect.
  • Integrated Salesforce Service Cloud with 15 different application using SOAP services.
  • Won the "Instant Recognition" award four times in 2.5 years.
  • Was promoted twice in a span of 2.5 years.
Technologies: Salesforce Service Cloud, Cloud, Sales, Communities, Apex, Salesforce, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration, HTML5, CSS, JavaScript, Certified Salesforce Administrator

Salesforce Lead Developer

2014 - 2015
Johnson Controls India
  • Managed the Salesforce sales cloud and service cloud application for the users across Australia, New Zealand, and Singapore.
  • Integrated ServiceMax (for field mobility-post sales service application) with Salesforce and customized it based on the requirements.
  • Configured ServiceMax for iPad and browser versions.
  • Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and Outbound integration.
  • Prepared prototypes, system requirement specification document and presentations for the client.
  • Integrated SOAP and REST.
  • Handled multiple projects at a time and delivered with quality.
  • Won a "Merit Excellence Award’ in the year 2015.
  • Learned ServiceMax within a short time span and started handling support issues for iPad and browser version with strict SLAs.
Technologies: Salesforce Service Cloud, Apex, Salesforce, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration, Certified Salesforce Administrator

Senior CRM Developer

2011 - 2014
Holcim Services South Asia
  • Gathered requirements, analyzed the data, and designed solutions.
  • Managed Salesforce Sales Cloud applications this included the configuration, customization, and integration with SAP.
  • Provided application support—resolving issues reported by clients with strict SLAs.
  • Trained soft administrators and business users.
  • Managed a Salesforce organization with close to 1,700 people.
  • Migrated data from various sources having complex data structures to Salesforce.com.
Technologies: Salesforce Service Cloud, Apex, Salesforce, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration, Certified Salesforce Administrator

CRM Executive

2010 - 2011
Zycus
  • Managed the complete CRM application including configuration, customization, resolving issues, and ensuring data quality.
  • Provided analytical reports and dashboards for business users.
  • Integrated different application with Salesforce.com (Marketo, OneSource).
  • Implemented a solution to ensure data quality with a huge database on Salesforce.com.
  • Won the "Customer Satisfaction" Award in the year 2010.
Technologies: Salesforce, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration, Certified Salesforce Administrator

Common Service Portal for all Agent Insurance Products

ROLE: Senior Lead Developer

TASKS:
• Designed the Salesforce architecture object model.
• Integrated around 25 SOAP services which included middleware and an end-to-end integration with systems which were built on mainframes.
• Implemented Service Cloud Lightning for support agents.
• Installed Jitterbit for loading historical data and integration with an FTP server.

Field Service Management for Service Agents

ROLE: Salesforce Consultant

TASKS:
• Managed a Salesforce Sales Cloud and Service Cloud application for users across Australia, New Zealand, and Singapore.
• Integrated ServiceMax (field mobility-post sales service application) with Salesforce and customized it.
• Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and an Outbound integration.

Salesforce Sales Cloud and Service Cloud Implementation

PROJECT: This was a Salesforce Sales Cloud and Service Cloud implementation for one of the largest cement manufacturing companies in the world.

ROLE: Senior Developer and Consultant

TASKS:
• Gathered requirements, analyzed the data, and designed the solution.
• Managed the sales and service cloud application which included a configuration, customization, and integration with SAP.
• Increased user adoption among sales and service users.
• Trained to users at all levels.

Customer Service Portal for the Healthcare Industry

ROLE: Senior Lead Developer/Manager

TASKS:
• Designed the Salesforce architecture object model.
• Integrated Cerner (health record repository for patients)
• Built healthcare communities for patients.
• Implemented Service Cloud for support agents.
• Integrated a call center with Salesforce.
2007 - 2010

Bachelor's Degree in Information Technology

Mumbai Universiy - Mumbai, India

2004 - 2007

Diploma in Computer Technology

Maharashtra Board - Mumbai, India

JUNE 2019 - PRESENT

Salesforce Platform Developer II

Salesforce

MAY 2018 - PRESENT

Salesforce Certified Development Lifecycle & Deployment Designer

Salesforce

APRIL 2018 - PRESENT

Salesforce Certified Application Architect

Salesforce

APRIL 2018 - PRESENT

Salesforce Certified Data Architecture & Management Designer

Salesforce

MARCH 2018 - PRESENT

Salesforce Certified Sharing and Visibility Designer

Salesforce

DECEMBER 2017 - PRESENT

Salesforce Certified Community Cloud Consultant

Salesforce

JULY 2016 - PRESENT

Salesforce Certified Platform App Builder

Salesforce

JULY 2016 - PRESENT

Salesforce Certified Platform Developer I

Salesforce

APRIL 2016 - PRESENT

Salesforce Certified Advanced Administrator

Salesforce

JANUARY 2016 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce

DECEMBER 2015 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce

APRIL 2013 - PRESENT

Salesforce Certified Administrator

Salesforce

Libraries/APIs

Salesforce API, Salesforce REST API, Salesforce Bulk API, Salesforce SOAP API, Google APIs, Xero API

Tools

Salesforce Sales Cloud, Visualforce Pages, Lightning Design System, Lightning Communities, Field Service Lightning, Conga Composer, Salesforce Wave, Salesforce Marketing Cloud, Salesforce CPQ

Frameworks

Lightning Components

Languages

JavaScript, HTML5, CSS, Apex, Java

Paradigms

Agile, App Development

Platforms

Salesforce, Qlik, Demandware, Salesforce 1, Act-On, MuleSoft, Marketo, Oracle Cerner, QlikView

Storage

Salesforce Commerce Cloud

Other

Salesforce Apex, Salesforce Lightning, Salesforce Service Cloud, Salesforce Community, Salesforce.com Administration, Salesforce AppExchange, Salesforce Customization, Apex Triggers, DocuSign, Solution Design, Solution Architecture, Deployment, Remote Work, Certified Salesforce Administrator, Salesforce Cloud Flow, Agile CRM, Jitterbit Data Loader, Communities, Sales, Cloud, Salesforce Pardot Form Handlers, SAP Integration, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce System Administration

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