Salesforce Senior Lead Consultant2015 - 2019PriceWaterhouseCoopers
Technologies: Salesforce (API, Lightning, Apex, Communities, Sales Cloud, Service Cloud)
- Managed the Salesforce service cloud application with a custom UI experience using Lightning components.
- Implemented the project using Scrum and Agile delivery methodologies with strong processorientation.
- Identified critical issues and discussed them with the project team for quick and efficient resolutions.
- Managed the continuous integration tool for all Salesforce projects in the company.
- Integrated a Jitterbit application and customized it for various clients based on the requirements.
- Provided solutions that met the client’s requirement and designed a data model flow.
- Developed with Salesforce Lightning, Sales Cloud, Service Cloud, Community Cloud, and Apex.
- Built a data loader.
- Integrated SOAP and REST.
- Worked as a Salesforce architect.
- Integrated Salesforce Service Cloud with 15 different application using SOAP services.
- Won the "Instant Recognition" award four times in 2.5 years.
- Was promoted twice in a span of 2.5 years.
Salesforce Lead Developer2014 - 2015Johnson Controls India
Technologies: Salesforce (ServiceMax, Apex, Sales Cloud, Service Cloud)
- Managed the Salesforce sales cloud and service cloud application for the users across Australia, New Zealand, and Singapore.
- Integrated ServiceMax (for field mobility-post sales service application) with Salesforce and customized it based on the requirements.
- Configured ServiceMax for iPad and browser versions.
- Integrated Salesforce/ServiceMax with ERP and other third-party applications using REST services and Outbound integration.
- Prepared prototypes, system requirement specification document and presentations for the client.
- Integrated SOAP and REST.
- Handled multiple projects at a time and delivered with quality.
- Won a "Merit Excellence Award’ in the year 2015.
- Learned ServiceMax within a short time span and started handling support issues for iPad and browser version with strict SLAs.
Senior CRM Developer2011 - 2014Holcim Services South Asia
Technologies: Salesforce (Apex, API, Sales Cloud, Service Cloud)
- Gathered requirements, analyzed the data, and designed solutions.
- Managed Salesforce Sales Cloud applications this included the configuration, customization, and integration with SAP.
- Provided application support—resolving issues reported by clients with strict SLAs.
- Trained soft administrators and business users.
- Managed a Salesforce organization with close to 1,700 people.
- Migrated data from various sources having complex data structures to Salesforce.com.
CRM Executive2010 - 2011Zycus
- Managed the complete CRM application including configuration, customization, resolving issues, and ensuring data quality.
- Provided analytical reports and dashboards for business users.
- Integrated different application with Salesforce.com (Marketo, OneSource).
- Implemented a solution to ensure data quality with a huge database on Salesforce.com.
- Won the "Customer Satisfaction" Award in the year 2010.