Harman Kaur

A custom Zendesk application that I created. The app was embedded in the ticket page for the customer support agent to use while resolving a query from the customer. The app was published in the Zendesk Marketplace. It showcased a search bar where the results were fetched from our product into Zendesk.

RevAmp is a revenue operations dashboard powered by React. RevAmp showcases the company's revenue trajectory by fetching sales data from CRMs like Salesforce and Hubspot and making calculations to predict revenue growth scenarios.

I contributed to the project in several key areas:
• Initial project setup with React, React Query, Material UI, Prettier, ESlint, and Git pre-commit hook.
• Implemented single sign-on (SSO) functionality with Auth0 and tracking with Mixpanel
• Established rules for building pipelines for pull requests
• Translated high-quality designs from Figma using React and Material UI
• Ensured responsiveness with a mobile-first approach to support all screen resolutions
• Created various forms to add, edit, and delete various scenarios of revenue operations
• Created custom hooks for reusability
• Mentored a small team of front-end developers

A Next.js app for managing real-time orders from customers sitting in a restaurant. Admin portal for customizing the restaurant inventory. Customer app for users to see the menu, order, and re-order in real time.

My key contributions include:
• Translated high-quality designs from Figma using Next.js and TailwindCSS.
• Ensured responsiveness with a mobile-first approach to support all screen resolutions.
• Implemented complex ACL logic and page access as per user roles.
• Created various forms to add, edit, and delete inventory.
• Created the item list layout as a server component server-side generation (SSG) with getStaticProps.
• Created user interactions such as buttons for adding dishes and redirecting to payment as client components (CSR).
• Integrated Stripe payment gateway.
• Conducted unit testing using Jest and React Testing Library.

Search add-on that provided custom search functionality for the user community. Companies have content present on different platforms. These platforms do not talk to each other. When a user searches on any platform, content from other platforms is unavailable. We provided custom search functionality across platforms, fetching data from multiple content sources and displaying it in one place.

I contributed to the project in several key areas:
• Developed integrations and connectors between Salesforce, Lithium, Jira, and Moodle and saved data to Elastic.
• Wrote search queries for Elastic.
• Managed permission and what content the user sees.
• Created 3rd-party add-ons, including a Slack bot, to enable authorization between platforms and showcase combined search results directly within Slack channels.
• Conducted end-to-end tests using Cypress.