Hristijan Tasevski

This project involved maintaining a configuration management database and keeping it up to date hourly with data from a data warehouse application in ServiceNow. This integration relied on REST messages with token authorization.

The ITMS (IT Management Suite) Module project in ServiceNow aims to revolutionize IT service management within organizations. Leveraging ServiceNow's robust platform, this project focuses on streamlining and enhancing IT management processes, from incident and problem management to change and configuration management. By centralizing all IT-related activities and data into a unified system, the ITMS Module empowers IT teams to efficiently track, prioritize, and resolve issues while minimizing downtime and maximizing productivity. Through customizable workflows, real-time analytics, and seamless integration with existing tools, the ITMS Module ensures agile and proactive IT service delivery, ultimately driving business success and customer satisfaction.

The Catalog Management Module project in ServiceNow is dedicated to optimizing the procurement and provisioning processes within organizations. This project focuses on creating a centralized and user-friendly catalog of services and products available to employees, streamlining the request and fulfillment workflows. Leveraging ServiceNow's powerful platform, the Catalog Management Module enables businesses to efficiently manage their entire service catalog, from creating and organizing items to defining approval processes and tracking requests in real time. By providing a self-service portal for employees to browse and request items, the module enhances transparency, reduces manual intervention, and accelerates service delivery. With customizable workflows, robust reporting capabilities, and seamless integration with other ServiceNow modules, the Catalog Management Module empowers organizations to enhance operational efficiency, control costs, and improve user satisfaction.