Ishant Kesar

An application that enables customer service representatives (CSRs) to enter and validate orders in Salesforce and subsequently submit them to the ERP system.

The project involved creating a Lightning Web Component (LWC), developing Apex classes, and designing Lightning flows. Additionally, I worked with Service Cloud to enhance the overall functionality and user experience.

Developed a dynamically configurable framework using Lighting Components that provides a one-stop platform for sales users to submit quotes. This framework has improved the user efficiency by 20% and reduces the development efforts by 50% for every new change request

A payment portal for B2B customers that facilitates invoice payments.

The solution included inbound integration to load invoices into the system and integrated with the CyberSource payment gateway for secure transaction processing. This setup streamlined the payment process, allowing customers to efficiently settle their invoices online.

A Salesforce application tailored for various business lines, including retail banking, wealth management, treasury management, and mortgage.

The application assists bankers in tracking corporate credit card offerings and supporting clients via a service request module. Additionally, I led the development of the lending transformation module, which migrated the legacy Siebel CRM system to Salesforce for the mortgage business line. Key aspects of the project included REST/SOAP integrations, Lightning Components, Apex programming, and working with Siebel CRM.

A Salesforce application for the UK's statutory deposit insurance and investor compensation scheme.

This application is designed to track and manage claims made against financial services firms, ensuring that customers of authorized financial services organizations receive compensation if a firm becomes insolvent or is otherwise unable to meet its financial obligations.

A survey manager application on the Salesforce platform that enables the HR department to create and manage surveys and capture employee responses.

This configurable tool was built using Lightning Web Components (LWC), Apex, and advanced data modeling. It includes a public site for survey publication and response collection, as well as analytics and reporting features to provide enhanced visibility and insights into survey data.

A step-by-step flow gives the pre-sale team a seamless experience when submitting a quote request. The process starts with creating an account and opportunity, adding products/partners/sales reps to the opportunity, creating quotes, adding notes, and uploading files.

The objective of this project is to develop a customized HR application using the Salesforce Service cloud product that will help streamline HR processes and increase efficiency. The application was designed to manage the employee lifecycle, from recruitment to offboarding, and will include the following features:

• Employee Management: The application will provide HR with a centralized location to manage employee information, including personal information, job history, performance reviews, and training records.

• Case Management: Configure a portal for employees to submit complaints and make inquiries to HR.

• Survey Management: Configure a Survey management application for HR to get feedback from the employees.

• Reduction Inforce: Configure application for the HR department to make the RIF process smooth and integrate with the OneSpan system for employee digital signature.