Dynamics CRM Developer in Zagreb, Croatia

This app is based on Power Apps and used for managing the B2B car sales process. As the architect and lead developer on the project, I've developed multiple integrations with vendors across the car industry that collect data needed for creating proposals while selling car fleets. The solution consists of two main applications. The first one is for salespeople and the other is a portal for fleet managers as end-users.

This app for the omnichannel sales process is based on Dynamics 365 Sales. As the architect and lead developer on this project, I developed a sales process for telemarketing, retail, and webshop channels. Every channel was one extensive integration with another system. Telemarketing included CTI integration with 3CX for call centers, while retail used Microsoft Dynamics NAV as the primary tool for retail orders. The webshop was Magento syncing with CRM almost in real time. The solution provided a full 360 view of a customer no matter what channel was used as an entry point and customers could see the history on all channels simultaneously.

This app used for insurance customer service is based on Dynamics 365 Customer Service. I was the architect and lead developer on this project. I developed the process that included creating cases from various sources like emails, phone calls, social media messengers, and websites. A great feature added to the app was integration with social media messages that could be sent directly from CRM and agents could use full chat functionality in the CRM user interface in real time.

The tool is designed to help developers that use the Power Apps component framework (PCF) to generate the initial project structure followed by all the best practices already included in the template. Developing a new project is a tedious and lengthy process, but you are ready to start coding in no time with this tool. The main features include:

• Creating basic PCF projects like Power Apps command-line interface (CLI).
• Adding sample files, such as resx files, CSS, preview image, and others.
• Installing additional npm dependencies.
• Initializing Power Apps solutions.
• Forcing users to use best practices.