Jenn is available for hire
Hire JennJenn Sanders
Verified Expert in Engineering
Salesforce.com Administration Developer
Location
Austin, TX, United States
Toptal Member Since
June 17, 2019
Jenn is a Salesforce aficionado driven by challenges and good at what she does because she cares. As a 16-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. Together, she'll build your dreams, overcome your problems, and accelerate your business. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Portfolio
IBM
Certified Salesforce Administrator, Salesforce, Salesforce Service Cloud...
LoveYourCRM
Salesforce
Tacoma Housing Authority
Conga Composer, SOQL, Analytics, Dashboards, Reporting, Salesforce, APEX Code...
Experience
Availability
Part-time
Preferred Environment
Slack
The most amazing...
...project I've had enabled me to use my full range of Salesforce, integration, and business process skillset to architect a complete sales-and-marketing engine.
Work Experience
Senior Salesforce Declarative Developer
2019 - 2023
IBM
- Built an app with Salesforce Flow that enabled a paid route to service for IBM customers to receive support globally without a contract or other entitlement in some countries. Over 30% of support cases were processed through this channel.
- Managed a cross-functional effort with over 50 contributors across six teams to holistically automate and standardize the case close process in Salesforce, including closure from sources like FSL, IBM Watson, and many integration points.
- Led a team of six Salesforce declarative developers on Service Cloud development, working alongside Apex developers, testers, DevOps, etc.
Technologies: Certified Salesforce Administrator, Salesforce, Salesforce Service Cloud, Field Service, Field Service Lightning, Copado, APEX Code, Salesforce Apex
Salesforce Architect
2010 - 2019
LoveYourCRM
- Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business processes.
- Configured various Salesforce systems according to each client's unique requirements.
- Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
- Integrated AppExchange applications such as HubSpot, Pardot, and Conga Composer.
- Handled reports and dashboard analytics at a granular or global scale.
- Implemented data imports, migrations, and cleansing.
- Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
- Trained junior Salesforce and Pardot administrators to develop their career paths.
- Created training curricula with documentation for clients to maximize their user adoption.
- Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
Technologies: Salesforce
Salesforce Analytics Architect
2018 - 2018
Tacoma Housing Authority
- Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and Conga Composer.
- Collected requirements from departments across the business in order to gain insight into the people, processes, and technology comprising the effort to house those in need.
Technologies: Conga Composer, SOQL, Analytics, Dashboards, Reporting, Salesforce, APEX Code, Salesforce Apex
Salesforce Auditor
2018 - 2018
PepsiCo
- Audited the security model of PepsiCo’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
- Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
- Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, FUT/SIT, and development environments.
Technologies: Salesforce
Salesforce and Pardot Architect
2017 - 2017
Gemalto
- Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
- Advised marketing users on using the full range of Pardot capabilities.
- Aligned sales and marketing initiatives to accelerate organizational growth.
- Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
Technologies: Pardot, Salesforce
Salesforce Consultant
2015 - 2015
PPG
- Merged two Salesforce instances from Fortune 500 manufacturing company PPG into the more built-out environment of their new, Spanish-speaking acquisition Comex in Mexico City.
- Delved into the deeper aspects of challenges such as multi-currency, Translation Workbench, Process Builder, global deployment, and multilingual data management.
Technologies: Salesforce
Tier II CRM Specialist
2007 - 2010
Dun & Bradstreet | Hoovers, Inc.
- Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, a Salesforce.com product now known as Data.com.
- Leveraged Agile methodologies with the CRM product team and advocated feature requests from key accounts, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
- Designed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
- Authored extensive training documentation related to CRM and mobile software, including the Access Hoover’s (now Data.com) 23-page installation guide for publication to the AppExchange.
- Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
- Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce Service Cloud, supervising a team of eight editors.
Technologies: Salesforce
Experience
Dashboard
I developed extensive custom analytics built on Salesforce reports and dashboards.
Skills
Tools
Pardot, Salesforce Sales Cloud, Conga Composer, Flow, G Suite, Field Service Lightning, Slack
Platforms
Salesforce, Salesforce 1, Google Chrome
Other
Salesforce.com Administration, Salesforce.com Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce AppExchange, Salesforce Knowledge, Salesforce Service Cloud, HubSpot, IT Service Management (ITSM), Field Service, Windows 10, Microsoft 365, Reporting, Dashboards, Analytics, Salesforce.com Service Cloud Certification, Waterfall Delivery, Waterfall Methodology, Copado, User Experience (UX), Design, Salesforce Apex
Paradigms
MVC Design, Agile, ITIL
Languages
SOQL, Apex, APEX Code
Libraries/APIs
Google API
Education
2006 - 2010
Master's Degree in Education
St. Edwards University - Austin, TX, USA
2001 - 2004
Bachelor of Arts Degree in Art History, Philosophy, and Languages
Southern Methodist University - Dallas, TX, USA
Certifications
DECEMBER 2021 - PRESENT
Certified User Experience Designer
Salesforce
JUNE 2020 - PRESENT
Salesforce Certified Platform App Builder
Salesforce.com
NOVEMBER 2019 - PRESENT
Salesforce Certified Service Cloud Consultant
Salesforce.com
FEBRUARY 2019 - PRESENT
Salesforce.com Superbadge: Service Cloud
Salesforce.com
JANUARY 2017 - PRESENT
Administration Essentials for New Admins (ADM201)
Salesforce University
JANUARY 2017 - PRESENT
Salesforce Certified Trainer
Salesforce University
OCTOBER 2016 - PRESENT
Salesforce.com Certified Advanced Administrator
Salesforce.com
FEBRUARY 2015 - PRESENT
Salesforce.com Certified Force.com Developer
Salesforce.com
OCTOBER 2014 - PRESENT
Salesforce.com Certified Sales Cloud Consultant
Salesforce.com
NOVEMBER 2013 - PRESENT
Salesforce.com Certified Administrator
Salesforce.com