Salesforce Architect
2010 - PRESENTLoveYourCRM- Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business processes.
- Configured various Salesforce systems according to each client’s unique requirements.
- Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
- Integrated AppExchange applications such as HubSpot, Pardot, and Conga Composer.
- Worked on reports and dashboard analytics at a granular or global scale.
- Implemented data imports, migrations, and cleansing.
- Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
- Trained junior Salesforce and Pardot administrators to develop their career paths.
- Created training curricula with the documentation for clients to maximize their user adoption.
- Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
Technologies: SalesforceSalesforce Analytics Architect
2018 - 2018Tacoma Housing Authority- Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and Conga Composer.
- Collected requirements from departments across the business in order to gain insight into the people, processes, and technology comprising the effort to house those in need.
Technologies: Conga Composer, SOQL, Analytics, Dashboards, Reporting, SalesforceSalesforce Auditor
2018 - 2018PepsiCo- Audited the security model of PepsiCo’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
- Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
- Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, FUT/SIT, and development environments.
Technologies: SalesforceSalesforce and Pardot Architect
2017 - 2017Gemalto- Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
- Advised marketing users on using the full range of Pardot capabilities.
- Aligned sales and marketing initiatives to accelerate organizational growth.
- Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
Technologies: Pardot, SalesforceSalesforce Consultant
2015 - 2015PPG- Merged two Salesforce instances from Fortune 500 manufacturing company PPG into the more built-out environment of their new, Spanish-speaking acquisition Comex in Mexico City.
- Delved into the deeper aspects of challenges such as multi-currency, Translation Workbench, Process Builder, global deployment, and multilingual data management.
Technologies: SalesforceTier II CRM Specialist
2007 - 2010Dun & Bradstreet | Hoovers, Inc.- Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, a Salesforce.com product now known as Data.com.
- Leveraged Agile methodologies with the CRM product team and advocated feature requests from key accounts, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
- Designed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
- Authored extensive training documentation related to CRM and mobile software, including the Access Hoover’s (now Data.com) 23-page installation guide for publication to the AppExchange.
- Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
- Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce Service Cloud, supervising a team of eight editors.
Technologies: Salesforce
Jenn Sanders
Salesforce.com Administration Developer in Austin, TX, United States
Member since June 17, 2019
Jenn is a Salesforce aficionado driven by challenges, good at what she does because she cares. As a 14-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. Together she’ll build your dreams, overcome your problems, and accelerate your business. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Jenn is now available for hire
Portfolio
- LoveYourCRMSalesforce
- Tacoma Housing AuthorityConga Composer, SOQL, Analytics, Dashboards, Reporting, Salesforce
- PepsiCoSalesforce
Experience
- Salesforce.com Administration 12 years
- Salesforce Sales Cloud 12 years
- Agile 12 years
- Salesforce 12 years
- Salesforce Service Cloud 10 years
- Salesforce Knowledge 10 years
- Waterfall Methodology 9 years
- Waterfall Delivery 9 years
Availability
Part-time
Preferred Environment
G Suite, Microsoft 365, Google Chrome, Windows 10
The most amazing...
...project I've had enabled me to use my full range of Salesforce, integration, and business process skillset to architect a complete sales-and-marketing engine.
Employment
Experience
- Dashboard
I developed extensive custom analytics built on Salesforce reports and dashboards.
Skills
Tools
Pardot, Salesforce Sales Cloud, Conga Composer, G SuitePlatforms
Salesforce, Salesforce 1, Google ChromeOther
Salesforce.com Administration, Salesforce.com Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce AppExchange, Salesforce Knowledge, Salesforce Service Cloud, HubSpot, IT Service Management (ITSM), Windows 10, Microsoft 365, Reporting, Dashboards, Analytics, Salesforce.com Service Cloud Certification, Waterfall Delivery, Waterfall MethodologyParadigms
MVC Design, Agile, ITILLanguages
SOQL, ApexLibraries/APIs
Google API
Education
- Master's Degree in Education2006 - 2010St. Edwards University - Austin, TX, USA
- Bachelor of Arts Degree in Art History, Philosophy, and Languages2001 - 2004Southern Methodist University - Dallas, TX, USA
Certifications
- Salesforce Certified Platform App BuilderJUNE 2020 - PRESENTSalesforce.com
- Salesforce Certified Service Cloud ConsultantNOVEMBER 2019 - PRESENTSalesforce.com
- Salesforce.com Superbadge: Service CloudFEBRUARY 2019 - PRESENTSalesforce.com
- Administration Essentials for New Admins (ADM201)JANUARY 2017 - PRESENTSalesforce University
- Salesforce Certified TrainerJANUARY 2017 - PRESENTSalesforce University
- Salesforce.com Certified Advanced AdministratorOCTOBER 2016 - PRESENTSalesforce.com
- Salesforce.com Certified Force.com DeveloperFEBRUARY 2015 - PRESENTSalesforce.com
- Salesforce.com Certified Sales Cloud ConsultantOCTOBER 2014 - PRESENTSalesforce.com
- Salesforce.com Certified AdministratorNOVEMBER 2013 - PRESENTSalesforce.com
