Jenn Sanders, Administration Developer in Austin, TX, United States
Jenn Sanders Administration Developer in Austin, TX, United States

Member since June 17, 2019
Jenn is a Salesforce aficionado driven by challenges, good at what she does because she cares. As a 14-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. Together she’ll build your dreams, overcome your problems, and accelerate your business. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Jenn is now available for hire




Austin, TX, United States



Preferred Environment

G Suite, Microsoft 365, Google Chrome, Windows 10

The most amazing...

...project I've had enabled me to use my full range of Salesforce, integration, and business process skillset to architect a complete sales-and-marketing engine.


  • Salesforce Architect

    2010 - PRESENT
    • Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business processes.
    • Configured various Salesforce systems according to each client’s unique requirements.
    • Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
    • Integrated AppExchange applications such as HubSpot, Pardot, and Conga Composer.
    • Worked on reports and dashboard analytics at a granular or global scale.
    • Implemented data imports, migrations, and cleansing.
    • Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
    • Trained junior Salesforce and Pardot administrators to develop their career paths.
    • Created training curricula with the documentation for clients to maximize their user adoption.
    • Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
    Technologies: Salesforce
  • Salesforce Analytics Architect

    2018 - 2018
    Tacoma Housing Authority
    • Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and Conga Composer.
    • Collected requirements from departments across the business in order to gain insight into the people, processes, and technology comprising the effort to house those in need.
    Technologies: Conga Composer, SOQL, Analytics, Dashboards, Reporting, Salesforce
  • Salesforce Auditor

    2018 - 2018
    • Audited the security model of PepsiCo’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
    • Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
    • Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, FUT/SIT, and development environments.
    Technologies: Salesforce
  • Salesforce and Pardot Architect

    2017 - 2017
    • Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
    • Advised marketing users on using the full range of Pardot capabilities.
    • Aligned sales and marketing initiatives to accelerate organizational growth.
    • Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
    Technologies: Pardot, Salesforce
  • Salesforce Consultant

    2015 - 2015
    • Merged two Salesforce instances from Fortune 500 manufacturing company PPG into the more built-out environment of their new, Spanish-speaking acquisition Comex in Mexico City.
    • Delved into the deeper aspects of challenges such as multi-currency, Translation Workbench, Process Builder, global deployment, and multilingual data management.
    Technologies: Salesforce
  • Tier II CRM Specialist

    2007 - 2010
    Dun & Bradstreet | Hoovers, Inc.
    • Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, a product now known as
    • Leveraged Agile methodologies with the CRM product team and advocated feature requests from key accounts, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
    • Designed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
    • Authored extensive training documentation related to CRM and mobile software, including the Access Hoover’s (now 23-page installation guide for publication to the AppExchange.
    • Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
    • Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce Service Cloud, supervising a team of eight editors.
    Technologies: Salesforce


  • Dashboard

    I developed extensive custom analytics built on Salesforce reports and dashboards.


  • Tools

    Pardot, Salesforce Sales Cloud, Conga Composer, G Suite
  • Platforms

    Salesforce, Salesforce 1, Google Chrome
  • Other Administration, Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce AppExchange, Salesforce Knowledge, Salesforce Service Cloud, HubSpot, IT Service Management (ITSM), Windows 10, Microsoft 365, Reporting, Dashboards, Analytics, Service Cloud Certification, Waterfall Delivery, Waterfall Methodology
  • Paradigms

    MVC Design, Agile, ITIL
  • Languages

    SOQL, Apex
  • Libraries/APIs

    Google API


  • Master's Degree in Education
    2006 - 2010
    St. Edwards University - Austin, TX, USA
  • Bachelor of Arts Degree in Art History, Philosophy, and Languages
    2001 - 2004
    Southern Methodist University - Dallas, TX, USA


  • Salesforce Certified Platform App Builder
    JUNE 2020 - PRESENT
  • Salesforce Certified Service Cloud Consultant
  • Superbadge: Service Cloud
  • Administration Essentials for New Admins (ADM201)
    Salesforce University
  • Salesforce Certified Trainer
    Salesforce University
  • Certified Advanced Administrator
  • Certified Developer
  • Certified Sales Cloud Consultant
  • Certified Administrator

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