Jennifer Korth Sanders, Salesforce.com Administration Developer in Austin, TX, United States
Jennifer Korth Sanders

Salesforce.com Administration Developer in Austin, TX, United States

Member since January 30, 2017
Jenn is a Salesforce aficionado driven by challenges, and who’s good at what she does because she cares. As a 12-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. Together she’ll build your dreams, overcome your problems, and accelerate your business. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Jennifer is now available for hire

Portfolio

Experience

Location

Austin, TX, United States

Availability

Part-time

Preferred Environment

Windows 10, Google Chrome, GSuite, MS Office

The most amazing...

...project I've had enabled me to use my full range of Salesforce, integration, and business process skillset to architect a complete sales-and-marketing engine.

Employment

  • Salesforce Architect

    2010 - PRESENT
    LoveYourCRM
    • Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business processes.
    • Configured various Salesforce systems according to each client’s unique requirements.
    • Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
    • Integrated AppExchange applications such as HubSpot, Pardot, and Conga Composer.
    • Worked on reports and dashboard analytics at a granular or global scale.
    • Implemented data imports, migrations, and cleansing.
    • Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
    • Trained junior Salesforce and Pardot administrators to develop their career paths.
    • Created training curricula with the documentation for clients to maximize their user adoption.
    • Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
    Technologies: Salesforce
  • Salesforce Analytics Architect

    2018 - 2018
    Tacoma Housing Authority
    • Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and Conga Composer.
    • Collected requirements from departments across the business in order to gain insight into the people, processes, and technology comprising the effort to house those in need.
    Technologies: Salesforce, Reporting, Dashboards, Analytics, SOQL, Conga Composer
  • Salesforce Auditor

    2018 - 2018
    PepsiCo
    • Audited the security model of PepsiCo’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
    • Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
    • Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, FUT/SIT, and development environments.
    Technologies: Salesforce
  • Salesforce and Pardot Architect

    2017 - 2017
    Gemalto
    • Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
    • Advised marketing users on using the full range of Pardot capabilities.
    • Aligned sales and marketing initiatives to accelerate organizational growth.
    • Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
    Technologies: Salesforce, Pardot
  • Salesforce Consultant

    2015 - 2015
    PPG
    • Merged two Salesforce instances from Fortune 500 manufacturing company PPG into the more built-out environment of their new, Spanish-speaking acquisition Comex in Mexico City.
    • Delved into the deeper aspects of challenges such as multi-currency, Translation Workbench, Process Builder, global deployment, and multilingual data management.
    Technologies: Salesforce
  • Tier II CRM Specialist

    2007 - 2010
    Dun & Bradstreet | Hoovers, Inc.
    • Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, a Salesforce.com product now known as Data.com.
    • Leveraged Agile methodologies with the CRM product team and advocated feature requests from key accounts, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
    • Designed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
    • Authored extensive training documentation related to CRM and mobile software, including the Access Hoover’s (now Data.com) 23-page installation guide for publication to the AppExchange.
    • Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
    • Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce Service Cloud, supervising a team of eight editors.
    Technologies: Salesforce

Experience

  • Dashboard (Development)

    I developed extensive custom analytics built on Salesforce reports and dashboards.

Skills

  • Tools

    Pardot, Salesforce Sales Cloud, Conga Composer, G Suite
  • Platforms

    Salesforce, Salesforce 1
  • Other

    Salesforce.com Administration, Salesforce.com Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce App Exchange, Salesforce Knowledge, Salesforce Service Cloud, HubSpot, IT Service Management (ITSM), Waterfall Delivery
  • Paradigms

    MVC Design, Agile, ITIL
  • Languages

    SOQL, Apex
  • Libraries/APIs

    Google API

Education

  • Master's degree in Education
    2006 - 2010
    St. Edwards University - Austin, TX, USA
  • Bachelor of Arts degree in Art History, Philosophy, and Languages
    2001 - 2004
    Southern Methodist University - Dallas, TX, USA
Certifications
  • Salesforce.com Superbadge: Service Cloud
    FEBRUARY 2019 - PRESENT
    Salesforce.com
  • Administration Essentials for New Admins (ADM201)
    JANUARY 2017 - PRESENT
    Salesforce University
  • Salesforce Certified Trainer
    JANUARY 2017 - PRESENT
    Salesforce University
  • Salesforce.com Certified Advanced Administrator
    OCTOBER 2016 - PRESENT
    Salesforce.com
  • Salesforce.com Certified Force.com Developer
    FEBRUARY 2015 - PRESENT
    Salesforce.com
  • Salesforce.com Certified Sales Cloud Consultant
    OCTOBER 2014 - PRESENT
    Salesforce.com
  • Salesforce.com Certified Administrator
    NOVEMBER 2013 - PRESENT
    Salesforce.com

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