Jennifer is available for hire
Hire JenniferJennifer Medisch
Verified Expert in Engineering
Dayforce Developer
Lakeside, CA, United States
Toptal member since November 5, 2024
Bio
Jennifer is a dedicated, hard-working HRIS systems specialist with over a decade of expertise in online paperless programs like Dayforce, DocuSign, and DynaFile. She adeptly integrated these systems, enabling their seamless communication. Jennifer spearheaded these product rollouts and conducted extensive training, earning recognition from Ceridian staff for her advanced system proficiency during the rollout phase.
Portfolio
San Diego Zoo
DocuSign, DynaFile, Outlook, Training, Job Guides, Microsoft Word...
San Diego Zoo
DocuSign, Windows, Cross-departmental Collaboration, Organization...
San Diego Zoo
Infinium AS400, Premisys, IBM Cognos, E-Verify, Samba, Windows...
Experience
- Customer Service - 20 years
- Microsoft Excel - 20 years
- Infinium AS400 - 12 years
- DocuSign - 11 years
- DynaFile - 11 years
- Training - 9 years
- Dayforce - 6 years
- Outlook - 4 years
Availability
Full-time
Preferred Environment
Windows
The most amazing...
...thing I've done is facilitate the integration of three systems: DynaFile, Dayforce, and DocuSign.
Work Experience
HRIS Specialist
2017 - 2024
San Diego Zoo
- Facilitated integration of three systems: DynaFile, Dayforce, and DocuSign.
- Specialized as a subject matter expert, administered, and trained organization-wide on the DocuSign eSignature application, incorporating innovative custom functionalities.
- Collaborated with key stakeholders during the HCM RFP and selection process to understand and prioritize needs and enhance the team member experience.
- Implemented Ceridian HCM Dayforce, encompassing an overhaul of the current workforce management, benefits, performance, and recruiting modules.
- Developed expertise in Dayforce offerings through rigorous vetting before implementation, thorough testing of functionality and data integrity before launch, and pre- and post-launch administrator training.
- Championed HCM transformation through personal administration of all employee training during rollout.
- Empowered all employees to bring the Dayforce capabilities to life by creating company-specific job aids for new Dayforce processes.
- Maintained Dayforce technical support email inbox.
- Ran weekly database audits and made corrections as needed to maintain data integrity.
- Partnered with IT, finance, and other areas to retain and increase the value we get from Dayforce and other HR technologies.
Technologies: DocuSign, DynaFile, Outlook, Training, Job Guides, Microsoft Word, Microsoft Excel, Windows, Cross-departmental Collaboration, Organization, Quick Learner, Dayforce, Customer Service
Benefits Specialist
2018 - 2020
San Diego Zoo
- Orchestrated benefits enrollment for all employees and was the primary resource for any changes and questions.
- Managed the employee leave of absence process meticulously from initiation to completion, ensuring full adherence to federal, state, and company regulations while handling volumes exceeding 30 at a time.
- Conducted meetings with employees to guide them through the leave process.
Technologies: DocuSign, Windows, Cross-departmental Collaboration, Organization, Quick Learner, Dayforce, DynaFile, Customer Service, Outlook, Microsoft Excel
Senior Human Resources Representative
2006 - 2017
San Diego Zoo
- Initiated, influenced, and facilitated the launch of all-paperless human resources (HR).
- Developed and implemented a paperless hire process, resulting in DocuSign's first HR onboarding use case.
- Trained new HR employment staff on all systems and processes.
- Generated and submitted EEO-1 and AAP reporting data for submission to the Federal Government.
- Extended job offers to candidates and coordinated onboarding.
- Processed onboarding documentation including E-Verify administration.
- Launched a new online application system and paperless self-service system.
- Verified compliance of work permits for minor employees.
Technologies: Infinium AS400, Premisys, IBM Cognos, E-Verify, Samba, Windows, Cross-departmental Collaboration, Organization, Quick Learner, First Advantage ATS, Customer Service, Microsoft Excel, Training
Human Resources Assistant
2004 - 2006
DNC Parks and Resorts at Yosemite National Park
- Worked with international employees on J1 and H2B visas.
- Processed new hire paperwork and employee transfers from unit to unit within the park using PeopleSoft.
- Processed termination paperwork and terminated it in PeopleSoft.
- Placed incoming associates into a variety of work units.
- Answered phones in a high call volume environment.
Technologies: PeopleSoft, ADP, Kronos, SEIU Union, Teamsters Union, Windows, Cross-departmental Collaboration, Customer Service
Lead Front Desk Agent | Front Desk Agent
2003 - 2004
DNC Parks and Resorts at Yosemite National Park
- Acted as the manager on duty during the manager's time off.
- Resolved employee issues and handled guest recovery.
- Communicated with multiple departments to ensure guest satisfaction.
- Served as the cashier for a general store and restaurant in a remote location.
Technologies: Conflict Resolution, Reservation System, Customer Service
Technical Support Technician
2002 - 2003
Tiscor
- Provided customers with technical support for proprietary software and scanning devices via the telephone or email.
- Acted as the main technical support contact for two high profile accounts.
- Assisted with quality assurance of the applications and device files.
Technologies: Software, Quick Learner, Customer Service
Member Service Representative
1997 - 2001
Aetna
- Provided HMO members, providers, physician groups, fellow employees, and legal representatives with answers and general information covering various topics regarding health care coverage for multiple plans.
- Acquired extensive knowledge and conducted continual research of Aetna policies, procedures, and billing methods.
- Demonstrated the ability to independently interpret multiple database screens to compile an accurate history of the HMO members' claims to answer questions and audit past billing.
- Processed erroneous claims for additional payment.
Technologies: Insurance Software, Quick Learner, Customer Service
Receptionist | Office Support
1996 - 1997
Kelly
- Provided temporary office support services to a variety of businesses.
- Grasped office protocols and procedures quickly to operate independently.
- Utilized multiple filing structures (numeric and alpha) to catalog and maintain the flow of paperwork for the duration of the temporary appointment.
- Calculated and tabulated payroll time cards for data entry and processing.
- Typed memos and correspondence between decentralized offices and the corporate main offices.
- Answered multi-line phones and assisted customers and employees with information as needed.
Technologies: Flexability, Quick Learner, Customer Service
Stage Manager | Assistant Stage Manager
1994 - 1996
Pcpa Foundation
- Supervised cast and staff members for four major theatrical productions.
- Utilized strong organizational skills to disseminate detailed information for time-sensitive projects to meet safety needs and fiscal responsibilities.
- Utilized the ability to prioritize an extensive task list so that the artistic and logistical portions of the production are seamless.
- Utilized FileMaker Pro and Microsoft Excel to maintain a prop database and tracking lists for props for each production.
- Followed directions to independently accomplish desired outcomes efficiently.
- Organized staff and resources proficiently to complete multiple projects.
Technologies: FileMaker Pro, Cross-departmental Collaboration, Customer Service, Microsoft Excel
Student Assistant
1992 - 1993
California State University - Chico
- Assisted the shop manager with building sets for the theater productions.
- Utilized the shop equipment to build the set flats, including table saws.
- Reupholstered furniture to match the look of the period and concept of the set design.
Technologies: Set Building, Furniture, Fixtures, & Equipment (FF&E), Work with Table Saws
Assistant Manager | Sales Associate
1987 - 1990
Clothestime
- Operated cash registers for customer sales and returns.
- Audited and prepared the cash drawer for bank deposit.
- Redesigned store displays when new merchandise was received.
- Assisted customers with outfit designs and sizing.
- Managed staff members while acting as the manager on duty.
Technologies: Cash Register, Customer Service
Experience
Secondary Hours Collection
Created a comprehensive process to calculate the proper amount of secondary employee work hours, including those not pulled in the developed report, and removed erroneous hours collected. I created a training video to assist others in completing the task.
Skills
Tools
Microsoft Excel, IBM Cognos, Microsoft Word, Kronos, FileMaker Pro
Platforms
Dayforce, Windows
Languages
SQL
Paradigms
Samba
Other
DocuSign, DynaFile, First Advantage ATS, Infinium AS400, Premisys, Outlook, Training, Customer Service, Organization, Cross-departmental Collaboration, E-Verify, Job Guides, PeopleSoft, ADP, SEIU Union, Teamsters Union, Conflict Resolution, Reservation System, Software, Insurance Software, Flexability, Quick Learner, Set Building, Furniture, Fixtures, & Equipment (FF&E), Work with Table Saws, Cash Register
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