Salesforce Developer
2019 - PRESENTInsr Insurance Group ASA- Ran a Lightning migration project to ensure access to the most up-to-date functionality.
- Collaborated with Vlocity experts to build a new insurance sales platform.
- Built web services for company's telephony system.
- Configured a partner community, allowing insurance to be sold and customer service to be run through partners.
Technologies: Salesforce Community, Salesforce Apex, SalesforceSalesforce Consultant
2018 - 2019DNV GL Digital Solutions- Created a framework for sending and analyzing customer service and annual CSAT surveys.
- Debugged and fixed errors in an old Salesforce instance as a member of the development support team.
- Ran a Sales Cloud Einstein proof-of-concept project to assess the feasibility of the product and its ability to meet the needs of the marketing department.
- Led the implementation of a credit-checking solution for the sales department.
- Spearheaded the deployment and training for an opportunity forecasting solution.
- Provided first-line software support for the company's userbase.
Technologies: Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Einstein, SalesforceSalesforce and Einstein Analytics Developer
2016 - 2019Deloitte Digital- Played a key role in multiple Salesforce-related projects (listed separately) across the eCommerce, financial services, and nonprofit sectors the UK and Norway.
- Led Einstein Analytics development teams on multiple projects.
- Conducted Einstein Analytics training events at Deloitte.
Technologies: Salesforce Apex, Agile, Salesforce, Salesforce EinsteinEinstein Analytics Developer
2018 - 2018eBay- Developed dashboards to track turnover and other metrics over the previous two years.
- Designed and optimized data set structures on top of two billion rows of data to ensure fast query times.
- Collaborated with database teams to connect data sources from eBay servers to Einstein Analytics.
Technologies: Einstein Analytics, Salesforce EinsteinBusiness Analyst and Einstein Analytics Developer
2016 - 2017Great Ormond Street Hospital Children's Charity (GOSHCC)- Served as a business analyst to the hospital charity as a resource from Deloitte.
- Moved to the Einstein Analytics workstream during the project and built multiple dashboards for the finance, marketing, and support departments.
- Collaborated to provide Einstein Analytics training to GOSHCC data scientists and produced Salesforce-based training material and user manuals for other staff.
- Assisted in setting up and running user acceptance testing for the first phase of the project.
Technologies: User Acceptance Testing (UAT), Salesforce Einstein, Business Analysis