Technical Architect2014 - PRESENTThe SMB Help Desk
- Implemented Sales Cloud for small, medium, and large businesses.
- Implemented Service Cloud—including live chat, communities, and phone integrations.
- Designed and developed highly customized applications on the Force.com platform for various use-cases (streamlined data entry, complex price/quoting systems, workflow, call scripts, and more).
- Integrated various ERP systems with Salesforce (Dynamics, GP, and Epicor).
- Managed a team of 10 developers—delivering solutions on the platform.
Lead Developer2010 - 2014Technology Services Group
Technologies: EMC Documentum, Alfresco, Hibernate, Spring, Java
- Developed enterprise document management systems.
- Designed and built UIs and custom applications to streamline user workflows.
- Integrated on-premise cloud systems using a variety of APIs.
- Worked with end-users and SMEs to gather requirements and develop solutions.
- Implemented complex workflow and approval processes for companies in the highly-regulated banking and pharmaceutical industries.