Mitch Ebin, Salesforce Ecosystem Developer in New York, NY, United States
Mitch Ebin

Salesforce Ecosystem Developer in New York, NY, United States

Member since July 7, 2020
Mitch is a 10x Certified Salesforce Professional whose primary focus areas are data, operational processes and procedures, business intelligence, and everything related to Salesforce. He has deep expertise in using Salesforce to streamline business processes and build custom apps. Mitch is a proud graduate of Baruch College's Zicklin School of Business, where he obtained a BBA in Statistics and Quantitative Methods.
Mitch is now available for hire

Portfolio

Experience

Location

New York, NY, United States

Availability

Part-time

Preferred Environment

Microsoft Excel, SFDC Customization, SFDC Configuration, Salesforce Apex, Salesforce API, Salesforce Cloud Flow, Salesforce Sales Cloud, Service Cloud, Marketo, Salesforce

The most amazing...

...business and custom app I streamlined via Salesforce was for a healthcare provider, using SMS/email, call logs, document generation, eSign, and integrations.

Employment

  • Salesforce Solutions Architect

    2018 - PRESENT
    Self-employed
    • Led clients through all aspects of their Salesforce CRM implementations, including planning, system design, user setup, onboarding, training, and ongoing strategy and consulting.
    • Implemented ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setups, integrations, third-party applications, and activations.
    • Prepared client presentations, transcribed keynotes during business process reviews, and compiled feedback.
    Technologies: Salesforce
  • Salesforce Implementation Manager

    2017 - 2018
    Litify
    • Engaged with clients by attending regular calls and interacting with key decision-makers and partners to drive projects forward.
    • Gathered clients' business requirements and processes and mapped them to Litify's technology.
    • Led requirements and design sessions with clients and delivered communications regarding project updates.
    Technologies: Salesforce
  • Senior Business Analyst

    2016 - 2017
    Bluewolf, an IBM Company
    • Employed Agile Methodology while gathering requirements, designing, building, testing, and deploying both custom and configuration-based solutions.
    • Advised clients on Salesforce best practices, solution pros and cons, and considerations integrated applications such as DocuSign.
    • Satisfied clients' reporting needs by tracking their KPIs in Salesforce, using various methods from bucketing and tracking new data points to creating new objects and data relationships.
    • Oversaw multiple workstreams for several enterprise clients, including the delegation of projects to business analysts and developers.
    Technologies: Salesforce

Experience

  • Custom Healthcare Provider Application (Development)

    This custom Salesforce Lightning app is currently listed and distributed via the Salesforce AppExchange as an ISV partner. The app includes custom functionality for healthcare providers meeting regulations in New York, New Jersey, and Connecticut. It is integration-ready with leading electronic health systems.

  • SaaS Implementation (Development)

    This was a custom Salesforce Sales Cloud and Pardot implementation for a SaaS advertising company in Midtown Manhattan. I delivered full reporting capabilities and custom functionality to meet the client's business needs. The project included weekly on-site visits and training sessions.

Skills

  • Tools

    Microsoft Excel, Salesforce Sales Cloud, Salesforce Marketing Cloud
  • Platforms

    Salesforce
  • Other

    Consulting, App Design, Salesforce Apex, Salesforce System Administration, Salesforce Service Cloud, Salesforce Community
  • Libraries/APIs

    Salesforce API, Custom APIs
  • Industry Expertise

    Marketing
  • Languages

    C++

Education

  • Bachelor's of Business Administration degree in Business Statistics and Quantitative Methods
    2011 - 2015
    Baruch College - New York, NY, USA

Certifications

  • Salesforce Advanced Adminstrator
    FEBRUARY 2019 - PRESENT
    Salesforce
  • Salesforce Service Cloud Consultant
    FEBRUARY 2018 - PRESENT
    Salesforce
  • Salesforce Marketing Cloud Social Speciality
    NOVEMBER 2017 - MARCH 2019
    Salesforce
  • Salesforce Marketing Cloud Email Specialist
    NOVEMBER 2017 - PRESENT
    Salesforce
  • Salesforce App Builder
    AUGUST 2017 - PRESENT
    Salesforce
  • Salesforce Pardot Specialist
    JULY 2017 - PRESENT
    Salesforce
  • Salesforce Developer 1
    MAY 2017 - PRESENT
    Salesforce
  • Salesforce Community Cloud Consultant
    MARCH 2017 - PRESENT
    Salesforce
  • Salesforce Sales Cloud Consultant
    FEBRUARY 2017 - PRESENT
    Salesforce
  • Salesforce Administrator
    FEBRUARY 2016 - PRESENT
    Salesforce

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