Mitch Ebin
Verified Expert in Engineering
Salesforce Ecosystem Developer
Mitch is a 10x Certified Salesforce Professional whose primary focus areas are data, operational processes and procedures, business intelligence, and everything related to Salesforce. He has deep expertise in using Salesforce to streamline business processes and build custom apps. Mitch is a proud graduate of Baruch College's Zicklin School of Business, where he obtained a BBA in Statistics and Quantitative Methods.
Portfolio
Experience
Availability
Preferred Environment
SFDC Customization, SFDC Configuration, Salesforce Apex, Salesforce API, Salesforce Cloud Flow, Salesforce Sales Cloud, Microsoft Excel, Salesforce Service Cloud, Marketo, Salesforce
The most amazing...
...business and custom app I streamlined via Salesforce was for a healthcare provider, using SMS/email, call logs, document generation, eSign, and integrations.
Work Experience
Salesforce Solutions Architect
Self-employed
- Led clients through all aspects of their Salesforce CRM implementations, including planning, system design, user setup, onboarding, training, and ongoing strategy and consulting.
- Implemented ongoing application changes such as adding custom fields, changing screen layouts, changing field-level security, adding workflow rules, feature setups, integrations, third-party applications, and activations.
- Prepared client presentations, transcribed keynotes during business process reviews, and compiled feedback.
Salesforce Implementation Manager
Litify
- Engaged with clients by attending regular calls and interacting with key decision-makers and partners to drive projects forward.
- Gathered clients' business requirements and processes and mapped them to Litify's technology.
- Led requirements and design sessions with clients and delivered communications regarding project updates.
Senior Business Analyst
Bluewolf, an IBM Company
- Employed Agile Methodology while gathering requirements, designing, building, testing, and deploying both custom and configuration-based solutions.
- Advised clients on Salesforce best practices, solution pros and cons, and considerations integrated applications such as DocuSign.
- Satisfied clients' reporting needs by tracking their KPIs in Salesforce, using various methods from bucketing and tracking new data points to creating new objects and data relationships.
- Oversaw multiple workstreams for several enterprise clients, including the delegation of projects to business analysts and developers.
Experience
Custom Healthcare Provider Application
SaaS Implementation
Skills
Tools
Microsoft Excel, Salesforce Sales Cloud, Salesforce Marketing Cloud
Platforms
Salesforce
Other
Consulting, App Design, Salesforce Apex, Salesforce System Administration, Salesforce Service Cloud, Salesforce Community
Libraries/APIs
Salesforce API, Custom APIs
Industry Expertise
Marketing
Languages
C++
Education
Bachelor's of Business Administration Degree in Business Statistics and Quantitative Methods
Baruch College - New York, NY, USA
Certifications
Salesforce Advanced Adminstrator
Salesforce
Salesforce Service Cloud Consultant
Salesforce
Salesforce Marketing Cloud Social Speciality
Salesforce
Salesforce Marketing Cloud Email Specialist
Salesforce
Salesforce App Builder
Salesforce
Salesforce Pardot Specialist
Salesforce
Salesforce Developer 1
Salesforce
Salesforce Community Cloud Consultant
Salesforce
Salesforce Sales Cloud Consultant
Salesforce
Salesforce Administrator
Salesforce
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