Mohan Sagar Killamsetty

A fuel monitoring system that keeps track of engine oil properties on ships and shares that information with laboratories, where a thorough evaluation is conducted to determine engine cylinder performance.

FEATURES
• Offline logbook upload
• Performance chart display based on lab results
• Multilevel user access
• OTP-based guest login
• Monorepo for web, Android, and iOS apps

Reliance ResQ is a customer service solution for Reliance customers. It offers multichannel support for inquiries via phone, email, chat, and social media. The ticket management system prioritizes tasks based on predefined SLAs, ensuring timely responses. An integrated knowledge base aids agents in providing accurate assistance. Robust analytics provide insights for improvement, and self-service options empower customers. Integration capabilities streamline processes, and the application is customizable and scalable. My role involved development, testing, and ongoing support. Overall, Reliance ResQ enhances customer experiences and drives business growth.

Associated with Jio Platforms Limited (JPL).

Signature Store is a digital platform that serves as a storefront for physical retailer stores that source their inventory from Reliance. This innovative platform enables customers to browse, order, return, and cancel desired products seamlessly through an intuitive digital interface.

FEATURES
• Digital Storefront: Signature Store provides retailers with a digital presence, allowing customers to explore their inventory online.
• Inventory Integration: The platform seamlessly integrates with Reliance's inventory system, ensuring accurate and up-to-date product listings.
• Product Accessibility: Customers can easily access a wide range of products from participating retailer stores, all in one centralized digital location.
• Ordering Convenience: Customers have the convenience of placing orders for desired products directly through the digital platform, eliminating the need for physical visits to stores.
• Return and Cancellation: Signature Store facilitates hassle-free returns and order cancellations, providing customers with a smooth and convenient shopping experience.