Molly Sullivan, Developer in Portland, OR, United States
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Molly Sullivan

Verified Expert  in Engineering

NetSuite and ZoneBilling Developer

Portland, OR, United States

Toptal member since November 23, 2023

Expertise
NetSuiteDebuggingIntegration
Bio

Molly is an experienced certified NetSuite and ZoneBilling consultant with nine years of industry experience. She has extensive expertise in various NetSuite domains, including financials, sales and billing, revenue management, supply chain, inventory, manufacturing, custom records, and workflows. Having been part of Zone & Co for nearly four years, Molly is a recognized system subject matter expert in ZoneBilling and Zone Revenue.

Portfolio

NewGen Business Solutions
NetSuite, ConventionSuite
Zone & Co
NetSuite, ZoneBilling
SIGMADESIGN
NetSuite

Experience

  • NetSuite Advanced Inventory - 9 years
  • NetSuite - 9 years
  • Documentation - 9 years
  • Training - 9 years
  • ZoneBilling - 5 years
  • NetSuite Advanced Revenue Management (ARM) - 4 years

Availability

Part-time

Preferred Environment

NetSuite, ZoneBilling

The most amazing...

...thing I've accomplished is automating billing and revenue for multiple companies, saving them thousands of man hours and dollars.

Work Experience

Director of NetSuite Services

2023 - 2023
NewGen Business Solutions
  • Acted as a technical lead for NetSuite implementations, projects, and support cases.
  • Implemented ConventionSuite, a custom NetSuite bundle for the event services industry.
  • Defined departmental policies, procedures, and expectations.
  • Managed a team of five consultants, overseeing both implementation and support cases.
Technologies: NetSuite, ConventionSuite

Manager of Engineering Support

2019 - 2023
Zone & Co
  • Held various roles, serving as both lead consultant and manager for NetSuite support and optimization, as well as manager and senior manager for ZoneBilling support and optimization.
  • Founded the first ZoneBilling support organization in 2019.
  • Acted as a subject matter expert for internal consultants on ZoneBilling and Zone Revenue systems.
  • Created product documentation for ZoneRevenue, specifically designed for internal training purposes.
  • Collaborated with the product team to facilitate bug fixes and implement product enhancements.
Technologies: NetSuite, ZoneBilling

NetSuite Administrator

2018 - 2019
SIGMADESIGN
  • Supported 350+ OpenAir and NetSuite users by handling support tickets, conducting ad hoc meetings, and participating in optimization projects.
  • Worked with stakeholders to streamline business processes post-implementation.
  • Redesigned financial reporting structure for more accurate reporting.
Technologies: NetSuite

NetSuite Implementation Engineer

2018 - 2018
Meridian Business Services
  • Conducted NetSuite OneWorld implementations for inventory and manufacturing businesses. Implementations included requirements gathering, configuration, end user testing/acceptance, documentation, and end user training.
  • Implemented 3rd-party warehouse and manufacturing integrations with DSI Direct. Implementations included requirements gathering, configuration, end user testing/acceptance, documentation, and end user training.
  • Acted as primary liaison between Meridian Business Services and DSI for all ongoing projects.
Technologies: NetSuite, NetSuite OneWorld

Experience

Finance and Revenue Corrective Actions for Banking Institution

Addressed numerous billing and revenue issues post-implementation in a banking institution implementing ZoneBilling. Over six months, I retrained staff, implemented additional configurations to better align with business requirements, and rectified over four years' erroneous revenue postings.

Ongoing ZoneBilling and Revenue Optimization for Software Organization

Over the course of a four-year period, I assisted a major software organization with new billing and use cases upon acquisition of various companies. Each project included a new aspect of software integration (Salesforce and different homegrown systems), use case design/configuration/testing, and post-go-live support.

System Documentation for ZoneBilling Revenue

No documentation was written for the product when creating the revenue portion of ZoneBilling Revenue. After two years of working with the product, I was able to create comprehensive documentation for internal consultants on how to configure, use, and troubleshoot this feature. In addition, I acted as the highest tier of support for ZoneBilling revenue issues escalated by internal consultants, partners, and users alike.

Education

1997 - 2001

Bachelor's Degree in Producing for Electronic Media

Syracuse University - Syracuse, NY, United States

Certifications

AUGUST 2020 - PRESENT

ZoneBilling Certification

Zone & Co

NOVEMBER 2019 - PRESENT

NetSuite Certified SuiteAnalytics User

NetSuite

OCTOBER 2019 - PRESENT

NetSuite Certified Administrator

NetSuite

SEPTEMBER 2019 - PRESENT

NetSuite Certified SuiteFoundation

NetSuite

Skills

Tools

ZoneBilling

Platforms

ConventionSuite

Languages

SuiteScript 2

Other

NetSuite, IT Support, NetSuite Advanced Inventory, Training, Documentation, IT Project Management, Debugging, Workflow, NetSuite Advanced Revenue Management (ARM), Sound, Video Editing, Integration, Bug Fixes, NetSuite OneWorld

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