Naresh Vallala, Dynamics CRM 365 Developer in Melbourne, Victoria, Australia
Naresh Vallala

Dynamics CRM 365 Developer in Melbourne, Victoria, Australia

Member since April 8, 2021
Naresh is a Dynamics 365 CRM expert with around 12 years of experience and a real passion for CRM implementations. He is specialized in delivering full-lifecycle implementations of MS Dynamics CRM. He is also motivated and flexible with a great sense of responsibility.
Naresh is now available for hire


  • Wipro
    Dynamics CRM 365
  • Accenture
    Dynamics CRM 365, SQL Server Reporting Services (SSRS)



Melbourne, Victoria, Australia



Preferred Environment

Dynamics CRM 365

The most amazing...

...thing I've won is the "Avanade Orange" award for exceptional contributions towards the UBC LOS and programs.


  • Dynamics 365 Consultant

    2018 - 2020
    • Conducted requirement gathering workshops with the business stakeholders as well as drafted the business processes for the insurance claims and insurance quality business units for the service module of Dynamics CRM.
    • Translated the business needs into initial design concepts and specifications for solutions.
    • Created Jira epics and user stories for sprint planning, tracking the progress and lifecycle of the project.
    • Reviewed the test case suite to ensure 100% coverage of the requirements and processes.
    • Monitored and controlled the project execution and timelines, liaised with the client for setting up and owning the clarifications, and ensured strong collaboration with the client.
    • Reviewed the deliverable from the development team before test and UAT deployments.
    • Administered the user access, security management, and preparing and maintaining of Dynamics CRM sandbox and production instances for deployments.
    • Owned the UAT activities like defect triage, defect fixing, executing the UAT test cases, and ensuring zero defects and sign-off from the business.
    Technologies: Dynamics CRM 365
  • Application Development Senior Analyst

    2014 - 2018
    • Created high- and low-level designs using Avanade Connected Methods.
    • Designed and developed platform extensions and program extensions. Provided post-implementation (UAT and production) support.
    • Led UAT and production defect triage sessions with the client to identify cause, resolution, priority, and timelines. Also, monitored release to UAT and production.
    • Troubleshot the issues in the existing customizations and configurations that may occur in the newer version of D365.
    • Demonstrated epics and user stories to the client in the sprint review meeting and sought user story sign-off.
    • Documented the technical and functional specifications of the user stories in the feature design documents. Ensured the data model documentation is up to date.
    • Supported the UAT users with defect fixes and deployment to respective CRM environments on priority.
    • Prepared the analytics documentation to enable the report building using Power BI and also developed the Power BI visualizations connecting to Dynamics 365 Web API.
    Technologies: Dynamics CRM 365, SQL Server Reporting Services (SSRS)


  • UBC LOS Platform and Line of Businesses

    This Dynamics CRM project involved customization, configuring, and extending services that involve assisting physicians and patients in obtaining patient medication and subsequently monitoring effectiveness and outcomes.

    I was involved in developing CRM customizations for multiple drug programs like Regeneron, Actavis, and SoC.


  • Tools

    Microsoft Dynamics CRM, Microsoft Power Apps, Microsoft Power BI
  • Other

    Dynamics CRM 365, PowerAutomate, OData
  • Languages

    C#.NET, JavaScript
  • Storage

    SQL Server Reporting Services (SSRS), SQL Server 2017
  • Paradigms

  • Platforms



  • Master's Degree in Computer Science
    2005 - 2008
    Osmania University - India
  • Bachelor's Degree in Electronics
    2002 - 2005
    Kakatiya University - India


  • MB2 716 Microsoft Dynamics 365 Customization and Configuration

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