Dynamics 365 Consultant2018 - 2020Wipro
Technologies: Dynamics CRM 365
- Conducted requirement gathering workshops with the business stakeholders as well as drafted the business processes for the insurance claims and insurance quality business units for the service module of Dynamics CRM.
- Translated the business needs into initial design concepts and specifications for solutions.
- Created Jira epics and user stories for sprint planning, tracking the progress and lifecycle of the project.
- Reviewed the test case suite to ensure 100% coverage of the requirements and processes.
- Monitored and controlled the project execution and timelines, liaised with the client for setting up and owning the clarifications, and ensured strong collaboration with the client.
- Reviewed the deliverable from the development team before test and UAT deployments.
- Administered the user access, security management, and preparing and maintaining of Dynamics CRM sandbox and production instances for deployments.
- Owned the UAT activities like defect triage, defect fixing, executing the UAT test cases, and ensuring zero defects and sign-off from the business.
Application Development Senior Analyst2014 - 2018Accenture
Technologies: Dynamics CRM 365, SQL Server Reporting Services (SSRS)
- Created high- and low-level designs using Avanade Connected Methods.
- Designed and developed platform extensions and program extensions. Provided post-implementation (UAT and production) support.
- Led UAT and production defect triage sessions with the client to identify cause, resolution, priority, and timelines. Also, monitored release to UAT and production.
- Troubleshot the issues in the existing customizations and configurations that may occur in the newer version of D365.
- Demonstrated epics and user stories to the client in the sprint review meeting and sought user story sign-off.
- Documented the technical and functional specifications of the user stories in the feature design documents. Ensured the data model documentation is up to date.
- Supported the UAT users with defect fixes and deployment to respective CRM environments on priority.
- Prepared the analytics documentation to enable the report building using Power BI and also developed the Power BI visualizations connecting to Dynamics 365 Web API.