Natalja Sticco, née Černohajeva
Verified Expert in Engineering
Technical Writer and Developer
Boston, MA, United States
Toptal member since December 26, 2024
Natalja, a highly-skilled technical writer, is enthusiastic about assisting IT enterprises in delivering top-tier products and services within dynamic, multinational settings. With a talent for transforming complex ideas into clear, user-friendly documentation, she guarantees clarity and ease of understanding. Natalja's dedication to precision and ability to adapt to various audiences make her an invaluable asset to any team.
Portfolio
Experience
- Google - 10 years
- user guides - 7 years
- JSON - 5 years
- Content Management - 5 years
- APIs - 5 years
- Markdown - 5 years
- YAML - 2 years
- Developer Portals - 2 years
Availability
Preferred Environment
Confluence, Jira, JSON, YAML, GitHub, WebStorm, Asana, Google, Swagger, Postman
The most amazing...
...thing I've done is streamline a content publishing procedure, reducing the documentation update time from about a month to five business days for major updates.
Work Experience
Technical Writer
Emergent Solutions
- Created an API style guide and established concise, straightforward content publishing guidelines for American Express.
- Executed an end-to-end onboarding process for a new API product.
- Identified bottlenecks in existing content publishing workflows and collaborated with engineering and product teams to propose and implement optimized procedures that improved productivity.
Senior Technical Writer
Cogito
- Generated client-facing documentation, including integration with Salesforce and Genesis Cloud, end-of-life policy, security update details, user manuals for new features in collaboration with product managers, and release notes.
- Represented engineering release managers, overseeing the scheduling, coordination, and management of Cogito component upgrades among multiple stakeholders.
- Maintained an API developer portal for hosting existing API reference documentation.
Technical Writer
Amazon.com
- Created mobile and desktop training content tailored for on-the-job use, leveraging FieldLogs software.
- Created and maintained electronic work instructions and quality assurance documentation that helped 750,000 Amazon Warehouse employees in 175 fulfillment centers safely and efficiently deliver excellent customer service.
- Updated engineering change order (ECO) process in an Agile environment to ensure consistency and ease of review.
Technical Writer
Zabbix
- Created all technical documentation for new product releases and updates to Zabbix. Worked closely with development teams to understand requirements, functionality, and products in order to create simple-to-understand communications for end-users.
- Managed e-library of resources, analyzed, reviewed, and corrected existing content, including updates via technical blog posts.
- Created newsletters for the Zabbix Partners on a weekly basis.
Experience
Developer Portal | Content
https://developers.cogitocorp.com/Technical Writing Portfolio
https://drive.google.com/drive/u/0/folders/1HYjn537vL_O8eHetuazZLOzsLq26ZOsQEducation
Master's Degree in IT Engineering
Riga Technical University - Riga, Latvia
Skills
Tools
Confluence, Jira, Asana, GitHub, WebStorm, Postman, Zabbix, DokuWiki
Languages
Markdown, YAML
Storage
JSON
Frameworks
Swagger
Paradigms
Agile
Platforms
Linux
Other
Google, user guides, Creative Problem Solving, APIs, Content Management, IT Project Management, Developer Portals, Technical Writing, Fieldlogs, Shell Commands
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