Nikhil Agarwal, Certified Salesforce Administrator Developer in Abu Dhabi, United Arab Emirates
Nikhil Agarwal

Certified Salesforce Administrator Developer in Abu Dhabi, United Arab Emirates

Member since December 25, 2016
Nikhil is a passionate and skilled Salesforce advance admin/developer and Abu Dhabi community group leader with 7+ years of experience. He holds seven certifications and 400+ Trailhead badges. He has proven expertise in designing and implementing dynamic, optimized and scalable solutions using the latest Salesforce products and features that can automate processes, improve team productivity, and bring value to the business.
Nikhil is now available for hire




Abu Dhabi, United Arab Emirates



Preferred Environment

Developer Sandbox

The most amazing...

...project I have done is restructuring an org to bring down huge amount of cost & implemented it in a dynamic & user friendly way supporting the company's vision.


  • Senior Salesforce Developer

    2017 - PRESENT
    ADSS (Abu Dhabi)
    • Involved in the design and development of the solution for new and ongoing projects.
    • Automated and optimized existing code, triggers, integrations, and projects.
    • Met business stakeholders to understand areas of improvement and new requirements.
    • Secured system data using encryption and tracking.
    • Developed projects using Salesforce DX and using Github (Bitbucket) version control system.
    • Implemented major service cloud features like CTI, Service Console, Entitlement and Milestone, Knowledge Management, Case Management, and Multiple service channels.
    • Created many data analytics reports and dashboards.
    • Implemented Salesforce survey for seminars.
    • Involved in architecting and restructuring an org which helped to bring down cost drastically.
    • Involved in developing complex, dynamic and scalable solutions which can handle large data volumes.
    Technologies: Salesforce, Salesforce Lightning, Bitbucket, Salesforce DX, Salesforce Marketing Cloud, Apex Classes, Triggers, Visualforce, SOQL, SOSL, Batch Apex, Email services, Web services, REST, SOAP, Connected apps, Process builder, SQL, JIRA, Confluence
  • Salesforce Consultant

    2015 - 2017
    Tecom Group (Dubai)
    • Involved in business meetings to understand the requirement from the business/process owner.
    • Complex business requirements development which needs customized Visualforce pages and Apex controller classes.
    • Involved in writing Apex triggers, batch classes, schedule classes, queue able apex, test classes, etc.
    • Worked on multiple integration projects using REST API, SOAP API, and Bulk APIs.
    • Headed customization such as the creation of objects, fields, applications, tabs, relationships, record types, page layouts, custom settings, validation rules, email templates, workflow rules, approval process, assignment rules, auto response rules, and process builder.
    • Involved in technical discussion with vendors to implement new features and functionalities for business.
    • Involved in end to end project development and deployment using change sets.
    • Implemented Sales Cloud features like leads, accounts, contacts, opportunity and opportunity line items, product, price book, quotes and quote line, order management, forecasting, territory management, campaign management, account, and opportunity teams.
    • Created multiple reports of various types i.e Tabular, Summary and Matrix report for evaluating various Business KPIs and team performance.
    Technologies: Salesforce, Visualforce, REST API, SOAP API, Bulk APIs, Apex
  • Salesforce Developer

    2013 - 2015
    Schneider Electric
    • Involved in standard configuration and customization.
    • Loaded data into using Apex Data Loader.
    • Created users, profiles, roles, and sharing settings.
    • Involved in the creation of objects, fields, relationships, page layouts, fieldsets, etc.
    • Used Eclipse IDE for development of Apex classes, Apex triggers, and Visualforce pages.
    • Implemented CTI and other service cloud features like email-to-case, web-to-case, case management, auto response rules, and assignment rules.
    • Migrated changesets from sandbox to other sandboxes, staging, UAT, and production environment using ANT Migration tool.
    • Traveled to Barcelona to conduct user acceptance test and help users understand new features and fix bugs.
    Technologies: Salesforce, Eclipse IDE, ANT migration tool


  • Lightning Component - Inline Edit in Related Records (Development)

    Developed a component that supports the inline editing of multiple rows along with row actions.

  • Dynamic Round Robin Lead Assignment (Development)

    Developed a custom solution for automatically assigning leads to team members on round robin basis and providing managers the facility to activate/deactivate assignment if the user is on vacation.

  • Campaign Members Bulk Confirmation and Reminder Emails (Development)

    Customized solution to send campaign members confirmation and reminder email including a QR code to accelerate the attendance process during seminars.

  • Data Encryption (Development)

    Encrypted critical system data (email/phone) to restrict users from downloading data in reports without compromising any functionalities in Salesforce.

  • Custom Contact Search Showing Multiple Objects (Development)

    Developed a custom search solution to show results based on multiple search criteria. The result shows data from multiple objects.

  • Salesforce Implementation (Development)

    Implemented complete Salesforce solution for various companies on professional, enterprise, and unlimited editions.

    --> Meeting and discussion with important stakeholders to understand the business.
    --> Design data model and solution for business as per requirements which may include using sales cloud features, service cloud features, communities or custom solution.
    --> Discussion with 3rd party vendors to integrate external web service solutions.

  • News Feed on Account Page (Development)

    An inline Visualforce page on account records to show news feed using various news API's based on account name.


  • Languages

    Apex, HTML5
  • Frameworks

    Visualforce, Lightning Components
  • Libraries/APIs

    Salesforce API, Salesforce REST API, Salesforce SOAP API
  • Tools

    Batch Apex, Salesforce Sales Cloud, Bitbucket, Salesforce DX, Salesforce Marketing Cloud
  • Platforms

  • Other

    Apex Triggers, Salesforce Apex, Certified Salesforce Administrator, Salesforce Service Cloud, Salesforce Lightning
  • Paradigms

  • Storage



  • Bachelor of Technology degree in Computer Science Engineering
    2009 - 2013
    VIT University - Vellore, Tamil Nadu, India


  • Salesforce Certified Sharing and Visibility Designer
  • Salesforce Certified Platform App Builder
    JUNE 2019 - PRESENT
  • Salesforce Certified Advance Administrator
    MAY 2019 - PRESENT
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Platform Developer 1
  • Salesforce Certified Admin
    JUNE 2018 - PRESENT

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