Pankaj Jangra, Developer in Toronto, Canada
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Pankaj Jangra

Verified Expert  in Engineering

Salesforce Developer

Location
Toronto, Canada
Toptal Member Since
August 13, 2020

Pankaj is a Certified Application Architect with 13 years of IT experience spanning products and technologies, including Salesforce, Apex, Visualforce, Lightning, data loading, MuleSoft, and CRMs. He has solid skills with languages and platforms and has integrated 3rd-party technologies with Salesforce. He is confident and poised in interactions with individuals at all levels. Pankaj is also detail-oriented, resourceful in completing projects, and can multitask effectively.

Portfolio

Applied Systems Canada
Apex, APIs, Aura, Salesforce, REST, Integration, Salesforce Apex, JavaScript...
Telus
Salesforce, Integration, Salesforce Apex, JavaScript, Visualforce...
TechMahindra
ETL, JavaScript, Salesforce, Integration, Salesforce Apex, Visualforce...

Experience

Availability

Part-time

Preferred Environment

Slack, Skype, Windows

The most amazing...

...thing I've developed is a B2C service cloud application for Telus, the biggest Salesforce customer in Canada.

Work Experience

Senior Salesforce Developer

2021 - 2022
Applied Systems Canada
  • Developed several single-page applications using Aura and integrated them with in-house APIs.
  • Used Jira for story creation and bug tracking. Used VS Code for the core development of Apex/Aura code.
  • Created Apex triggers for several scenarios. Optimized test classes for better coverage.
Technologies: Apex, APIs, Aura, Salesforce, REST, Integration, Salesforce Apex, JavaScript, Visualforce, Salesforce Dataloader, Salesforce API, API Integration, Certified Salesforce Administrator, Salesforce Lightning, Lightning Components, Apex Classes, Visualforce Pages, HTML, Salesforce System Administration, Salesforce.com Administration, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Salesforce Cloud Flow

Senior Salesforce Architect

2016 - 2020
Telus
  • Designed a data model and appropriate sharing mechanisms.
  • Designed stories for development and optimizing processes.
  • Integrated different systems with Salesforce using REST and SOAP API.
  • Configured an Open CTI integration for Service Console.
  • Created ETL processes on Informatica Cloud to sync data between different systems.
  • Estimated task assignments and effort, reviewed code, and tracked bugs.
  • Created Apex Triggers, Visualforce Pages, Aura components, and other customizations.
  • Conducted security reviews and retrospective meetings.
  • Presented demos with the client, including a proof of concept for changes.
Technologies: Salesforce, Integration, Salesforce Apex, JavaScript, Visualforce, Salesforce Dataloader, Salesforce API, ETL, API Integration, Certified Salesforce Administrator, Salesforce Lightning, Lightning Components, Apex Classes, Visualforce Pages, HTML, Salesforce System Administration, Salesforce.com Administration, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Salesforce Cloud Flow

Technical Lead

2014 - 2016
TechMahindra
  • Developed a mobile app to get customer details and reduce paperwork.
  • Migrated data for a sales application for the company.
  • Integrated technologies with an order orchestration system.
  • Used Jira to create and assign tasks within the team. Used HP Test Center to track bugs.
  • Monitored the daily progress of the team. Interacted with the on-shore team for requirement analysis.
Technologies: ETL, JavaScript, Salesforce, Integration, Salesforce Apex, Visualforce, Salesforce Dataloader, Salesforce API, API Integration, Certified Salesforce Administrator, Apex Classes, Visualforce Pages, HTML, Salesforce System Administration, Salesforce.com Administration, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Salesforce Cloud Flow

Senior Salesforce Consultant

2010 - 2014
HCL Technologies
  • Developed a major sales application for Wolters Kluwer Publications. Integrated Salesforce with an SAP system for order processing.
  • Migrated data in a Salesforce Service Cloud application from a legacy system.
  • Used Jira for grooming stories and task assignation.
  • Optimized the existing sales process with new features of the sales cloud.
Technologies: SOAP, REST, Visualforce, Apex, Force.com, Salesforce, Integration, Salesforce Apex, JavaScript, Salesforce Dataloader, Salesforce API, ETL, Certified Salesforce Administrator, Apex Classes, Visualforce Pages, HTML, Salesforce System Administration, Salesforce.com Administration, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Salesforce Cloud Flow

Service Cloud | B2C

Telus uses Salesforce to manage customer accounts, billing accounts, and customer contact information. CTI was integrated with Salesforce so that agents could support customers. Salesforce was integrated with various systems like the billing system, MDM, SMS, MatrizCX surveys, lithium Social Connector, etc.

Contribution:
• Worked on analyzing the business process and designing the solution
• Batch processes to enrich data
• High- and low-level documentation for the solution
• Optimized code and processes
• Responsible for the entire Salesforce configuration and customization
• Integration between Salesforce and CTI (Genesys)

I used Force.com, Visualforce, Apex, Lightning, SOAP API, Salesforce data loader, and Jira to complete this project.

Sales Cloud and Order Processing

BHN uses Salesforce to get leads and convert them into customer orders. SFDC cannot process orders. SFDC pushes orders to the Cortx system for orchestration to fulfill this requirement and gets the order progression from Cortx.

Contribution:
• Worked on analyzing the business process and designing the solution
• Completely set the Salesforce organization, including the company profile and security settings
• High- and low-level documents for the solution
• Responsible for the entire Salesforce configuration and customization
• Integration between Salesforce and Cortx Order System

I completed this project using Force.com, Visualforce, Apex, SOAP API, Salesforce data loader, and Jira.

Mobile App for New SIM and Activation

Vodafone Australia wanted to use SFDC mobile app for its sales team and partners to generate orders while reps move in the market.

Contribution:
• Solution design and optimization
• Visualforce pages to capture images from a camera and digital signature
• Visualforce pages to get customer data and create PDF forms.
• Apex class for sending mail to customers

Retail Store Lead and Account Management

Myer store was using an on-premise customer portal for web and mobile to manage customer data. Now Myer is using the Salesforce customer portal. It's a customized customer portal that will work on desktop and mobile (as a hybrid application). Myer manages customer information, card information, products, promotions, transactions, transaction line items, and cases.

Contribution:
• Worked on QAS web service for address validation
• Apex triggers and batch classes for bonus point calculation
• Customized functionality for bar code and card generation
• Visualforce email templates

I used Force.com, Visualforce, Apex, SOAP API, Salesforce data loader, and Informatica in this project.

Insurance Quote Management Application

Fleetcare wanted to manage their customers and all vehicle information in a system to automate the process of notification and billing. The earlier version of Fleetcare managed all these billing information manuals in Excel.

Contribution:
• Worked on SOAP web service to get details of vehicles on the basis of model or Name
• Apex triggers and VF pages
• Workflow and validation rules

I worked on Apex, Visualforce, and REST APIs in this project.

Sales Cloud | Opportunity Management

Earlier, HCL was using a .NET application to manage leads and opportunities, and it was migrated to Salesforce CRM. Leads come through different channels and are assigned to different queues based on business departments. After that, the sales team starts working on it to create the opportunity. This application is integrated with several systems (FP, LMS, EMS, and LP) to exchange data. We used a REST API and the command line data loader for integration. We implemented single sign-on using delegated authorization.

Contributions:
• Worked on integrating Salesforce with .NET interfaces using SOAP web services.
• Migrated data from other systems to Salesforce using CLI and Apex data loader.
• Wrote test functionalities for Apex classes and triggers.
• Resolved production issues and optimization of code.

I used Force.com, Visualforce, Apex, Salesforce data loader, and CLI in this project.

Languages

Apex, HTML, JavaScript

Frameworks

Visualforce, Lightning Components

Libraries/APIs

Salesforce API, Salesforce REST API

Tools

Salesforce Dataloader, Salesforce Sales Cloud, Visualforce Pages, Skype, Slack

Platforms

Salesforce, MuleSoft, Windows

Other

Salesforce Apex, Integration, Aura, Salesforce Service Cloud, API Integration, Certified Salesforce Administrator, Salesforce Lightning, Apex Classes, Salesforce System Administration, Salesforce.com Administration, Salesforce Certified Platform App Builder, Salesforce.com Developer Certification, Salesforce Cloud Flow, Software, Force.com, SOAP, APIs, Salesforce DataRaptor, OmniScript

Paradigms

ETL, Testing, REST

Industry Expertise

Web Design

2006 - 2009

Master's Degree in Computer Applications

Kurukshetra University, Kurukshetra - Kurukshetra

MAY 2023 - PRESENT

Salesforce Certified OmniStudio Developer

Salesforce.com

OCTOBER 2021 - PRESENT

OmniStudio Consultant

Salesforce.com

MAY 2020 - PRESENT

Salesforce Certified Application Architect

Salesforce.com

MAY 2020 - PRESENT

Salesforce Certified Sharing and Visibility Designer

Salesforce.com

DECEMBER 2017 - PRESENT

Salesforce Certified Integration Architecture Designer

Salesforce.com

NOVEMBER 2017 - PRESENT

Salesforce Certified Development Lifecycle and Deployment Designer

Salesforce.com

AUGUST 2017 - PRESENT

Salesforce Certified Data Architecture and Management Designer

Salesforce.com

JULY 2016 - PRESENT

Salesforce Certified Platform Developer I

Salesforce.com

JULY 2016 - PRESENT

Salesforce Certified Platform Developer II

Salesforce.com

DECEMBER 2015 - PRESENT

Salesforce Certified Platform App Builder

Salesforce.com

AUGUST 2013 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce.com

JULY 2013 - PRESENT

Salesforce Certified Advanced Administrator

Salesforce.com

MAY 2013 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce.com

AUGUST 2010 - PRESENT

Salesforce Certified Administrator

Salesforce.com

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