Salesforce Apex Developer in Toronto, ON, Canada

Telus uses Salesforce.com to manage customer accounts, billing accounts, and customer contact information. CTI was integrated with Salesforce.com so that agents can support customers. Salesforce.com was integrated with various systems like the billing system, MDM, SMS, MatrizCX surveys, lithium Social Connector, etc.

Contribution:
- Worked on analyzing the business process and designing the solution
- Batch processes to enrich data
- High- and low-level documentation for the solution
- Optimizing code and processes
- Responsible for the entire Salesforce.com configuration and customization
- Integration between Salesforce and CTI (Genesys)

I used Force.com, Visualforce, Apex, Lightning, SOAP API, Data Loader, and Jira in the completion of this project.

BHN uses Salesforce.com to get the leads and convert them into customer orders. SFDC cannot process orders. To fulfill this requirement, SFDC pushes orders to the Cortx system for orchestration and gets the order progression from Cortx.

Contribution:
- Worked on analyzing the business process and designing the solution
- Completely set the Salesforce organization including company profile and security settings
- High- and low-level documents for the solution
- Responsible for the entire Salesforce.com configuration and customization
- Integration between Salesforce and Cortx Order System

I used Force.com, Visualforce, Apex, SOAP API, Data Loader, and Jira in the completion of this project.

Vodafone Australia wants to use SFDC mobile app for its sales team and partners to generate orders while reps move in the market.

Contribution:
- Solution design and optimization
- Visualforce pages to capture images from a camera and digital signature
- Visualforce pages to get customer data and creating PDF forms.
- Apex class for sending mail to customers

Myer store was using an on-premise customer portal for web and mobile to manage customer data. Now Myer is using the Salesforce.com customer portal. It’s a customized customer portal, which will work on desktop and mobile (as a hybrid application). Here, Myer manages customer information, card information, products, promotions, transactions, transaction line items, and cases.

Contribution:
- Worked on QAS web service for address validation
- Apex triggers and batch classes for bonus point calculation
- Customized functionality for bar code and card generation
- Visualforce email templates

I used Force.com, Visualforce, Apex, SOAP API, Data Loader, and Informatica in this project.

Fleetcare wanted to manage their customers and all vehicle information in a system to automate the process of notification and billing. The earlier version of Fleetcare managed all these billing information manuals in Excel.

Contribution:
- Worked on SOAP web service to get details of vehicles on the basis of model or Name
- Apex triggers and VF pages
- Workflow and validation rules

I worked on Apex, Visualforce, and REST APIs in this project.

Earlier HCL was using .NET application to manage leads and opportunities, which has been migrated to Salesforce.com CRM. Leads, which come through different channels, are assigned to different queues based on business departments. After that, the sales team starts working on it to create the opportunity. This application is integrated with several systems (FP, LMS, EMS, and LP) for the exchange of data. We used a REST API and command Line data loader for integration. We implemented single sign-on using delegated authorization.

Contributions:
- Worked on integrating Salesforce with .NET interfaces using SOAP web services.
- Migrated data from other systems to Salesforce using CLI and Apex data loader.
- Written-test functionalities for Apex classes and triggers.
- Resolving production issues and optimization of code.

I worked on Force.com, Visualforce, Apex, Data Loader, and CLI in this project.