Pankaj Jangra, Salesforce Apex Developer in Toronto, ON, Canada
Pankaj Jangra

Salesforce Apex Developer in Toronto, ON, Canada

Member since July 2, 2020
Pankaj is a Certified Application Architect with 11 years of IT experience spanning products and technologies including Salesforce.com, Apex, Visual Force, Lightning, data loading, Mulesfoft, and CRMs. He has solid skills with languages and platforms and has integrated third-party technologies with Salesforce.com. He is confident and poised in interactions with individuals at all levels. Pankaj is also detail-oriented and resourceful in completing projects, able to multi-task effectively.
Pankaj is now available for hire

Portfolio

Experience

  • Salesforce Apex 11 years
  • Visualforce 10 years
  • Integration 10 years
  • Apex 10 years
  • Salesforce API 8 years
  • Salesforce Service Cloud 8 years
  • Salesforce Sales Cloud 8 years
  • Aura 4 years

Location

Toronto, ON, Canada

Availability

Part-time

Preferred Environment

Slack, Skype, Windows

The most amazing...

...thing I've developed is a B2C service cloud application for Telus, the biggest Salesforce customer in Canada.

Employment

  • Senior Salesforce Architect

    2016 - 2020
    Telus
    • Designed a data model and appropriate sharing mechanisms.
    • Designed stories for development and optimizing processes.
    • Integrated different systems with Salesforce using REST and SOAP API.
    • Configured an Open CTI integration for Service Console.
    • Created ETL processes on Informatica Cloud to sync data between different systems.
    • Estimated task assignments and effort, reviewed code, and tracked bugs.
    • Created Apex Triggers, Visualforce Pages, Aura components, and other customizations.
    • Conducted security reviews and retrospective meetings.
    • Presented demos with the client, including a proof of concept for changes.
    Technologies: Salesforce
  • Technical Lead

    2014 - 2016
    TechMahindra
    • Developed a mobile app to get customer details and reduce paperwork.
    • Migrated data for a sales application for the company.
    • Integrated technologies with an order orchestration system.
    • Used Jira to create and assign tasks within the team. Used HP Test Center to track bugs.
    • Monitored the daily progress of the team. Interacted with the on-shore team for requirement analysis.
    Technologies: ETL, JavaScript, Salesforce
  • Senior Salesforce Consultant

    2010 - 2014
    HCL Technologies
    • Developed a major sales application for Wolters Kluwer Publications. Integrated Salesforce with an SAP system for order processing.
    • Migrated data in a Salesforce Service Cloud application from a legacy system.
    • Used Jira for grooming stories and task assignation.
    • Optimized the existing sales process with new features of the sales cloud.
    Technologies: SOAP, REST, Visualforce, Apex, Force.com, Salesforce

Experience

  • Service Cloud - B2C (Development)

    Telus uses Salesforce.com to manage customer accounts, billing accounts, and customer contact information. CTI was integrated with Salesforce.com so that agents can support customers. Salesforce.com was integrated with various systems like the billing system, MDM, SMS, MatrizCX surveys, lithium Social Connector, etc.

    Contribution:
    - Worked on analyzing the business process and designing the solution
    - Batch processes to enrich data
    - High- and low-level documentation for the solution
    - Optimizing code and processes
    - Responsible for the entire Salesforce.com configuration and customization
    - Integration between Salesforce and CTI (Genesys)

    I used Force.com, Visualforce, Apex, Lightning, SOAP API, Data Loader, and Jira in the completion of this project.

  • Sales Cloud and Order Processing (Development)

    BHN uses Salesforce.com to get the leads and convert them into customer orders. SFDC cannot process orders. To fulfill this requirement, SFDC pushes orders to the Cortx system for orchestration and gets the order progression from Cortx.

    Contribution:
    - Worked on analyzing the business process and designing the solution
    - Completely set the Salesforce organization including company profile and security settings
    - High- and low-level documents for the solution
    - Responsible for the entire Salesforce.com configuration and customization
    - Integration between Salesforce and Cortx Order System

    I used Force.com, Visualforce, Apex, SOAP API, Data Loader, and Jira in the completion of this project.

  • Mobile App for New SIM and Activation (Development)

    Vodafone Australia wants to use SFDC mobile app for its sales team and partners to generate orders while reps move in the market.

    Contribution:
    - Solution design and optimization
    - Visualforce pages to capture images from a camera and digital signature
    - Visualforce pages to get customer data and creating PDF forms.
    - Apex class for sending mail to customers

  • Retail Store Lead and Account Management (Development)

    Myer store was using an on-premise customer portal for web and mobile to manage customer data. Now Myer is using the Salesforce.com customer portal. It’s a customized customer portal, which will work on desktop and mobile (as a hybrid application). Here, Myer manages customer information, card information, products, promotions, transactions, transaction line items, and cases.

    Contribution:
    - Worked on QAS web service for address validation
    - Apex triggers and batch classes for bonus point calculation
    - Customized functionality for bar code and card generation
    - Visualforce email templates

    I used Force.com, Visualforce, Apex, SOAP API, Data Loader, and Informatica in this project.

  • Insurance Quote Management Application (Development)

    Fleetcare wanted to manage their customers and all vehicle information in a system to automate the process of notification and billing. The earlier version of Fleetcare managed all these billing information manuals in Excel.

    Contribution:
    - Worked on SOAP web service to get details of vehicles on the basis of model or Name
    - Apex triggers and VF pages
    - Workflow and validation rules

    I worked on Apex, Visualforce, and REST APIs in this project.

  • Sales Cloud - Opportunity Management (Development)

    Earlier HCL was using .NET application to manage leads and opportunities, which has been migrated to Salesforce.com CRM. Leads, which come through different channels, are assigned to different queues based on business departments. After that, the sales team starts working on it to create the opportunity. This application is integrated with several systems (FP, LMS, EMS, and LP) for the exchange of data. We used a REST API and command Line data loader for integration. We implemented single sign-on using delegated authorization.

    Contributions:
    - Worked on integrating Salesforce with .NET interfaces using SOAP web services.
    - Migrated data from other systems to Salesforce using CLI and Apex data loader.
    - Written-test functionalities for Apex classes and triggers.
    - Resolving production issues and optimization of code.

    I worked on Force.com, Visualforce, Apex, Data Loader, and CLI in this project.

Skills

  • Languages

    Apex, JavaScript
  • Frameworks

    Visualforce
  • Libraries/APIs

    Salesforce API
  • Tools

    Salesforce Dataloader, Salesforce Sales Cloud, Skype, Slack
  • Platforms

    Salesforce, MuleSoft, Windows
  • Other

    Salesforce Apex, Integration, Aura, Salesforce Service Cloud, Software, Force.com, SOAP
  • Paradigms

    ETL, Testing, REST
  • Industry Expertise

    Web Design

Education

  • Master's degree in Computer Applications
    2006 - 2009
    Kurukshetra University, Kurukshetra - Kurukshetra

Certifications

  • Salesforce Certified Application Architect
    MAY 2020 - PRESENT
    Salesforce.com
  • Salesforce Certified Sharing and Visibility Designer
    MAY 2020 - PRESENT
    Salesforce.com
  • Salesforce Certified Integration Architecture Designer
    DECEMBER 2017 - PRESENT
    Salesforce.com
  • Salesforce Certified Development Lifecycle and Deployment Designer
    NOVEMBER 2017 - PRESENT
    Salesforce.com
  • Salesforce Certified Data Architecture and Management Designer
    AUGUST 2017 - PRESENT
    Salesforce.com
  • Salesforce Certified Platform Developer I
    JULY 2016 - PRESENT
    Salesforce.com
  • Salesforce Certified Platform Developer II
    JULY 2016 - PRESENT
    Salesforce.com
  • Salesforce Certified Platform App Builder
    DECEMBER 2015 - PRESENT
    Salesforce.com
  • Salesforce Certified Sales Cloud Consultant
    AUGUST 2013 - PRESENT
    Salesforce.com
  • Salesforce Certified Advanced Administrator
    JULY 2013 - PRESENT
    Salesforce.com
  • Salesforce Certified Service Cloud Consultant
    MAY 2013 - PRESENT
    Salesforce.com
  • Salesforce Certified Administrator
    AUGUST 2010 - PRESENT
    Salesforce.com

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