Pena Jackson, Quality Assurance (QA) Developer in Hoover, AL, United States
Pena Jackson

Quality Assurance (QA) Developer in Hoover, AL, United States

Member since May 9, 2016
Pena is an IT leader and problem solver that translates vision into implementable details. She's a dedicated quality professional passionate about helping organizations to see new possibilities. Pena is a self-starter that consistently meets project schedules and provides deliverables which meet or exceed expectations.
Pena is now available for hire




Hoover, AL, United States



Preferred Environment

Windows, Visual Studio, Microsoft SQL Server, SSRS

The most amazing...

...thing that I have coded is a data mart which supports real-time data management, multiple supporting data sources, and real-time reporting.


  • Founder • Information Technology Consultant

    2013 - PRESENT
    Quality Reflections
    • Co-developed a financial data mart and standard reporting package consisting of financial reports for data governance, portfolio management, and regulatory reporting.
    • Utilized data mining techniques to find data outliers and created custom reports to illustrate and track findings.
    • Responsible for change management of application code, database code and report RDLs.
    • Engineered a prototype for a web-based risk management application that was later adopted and refined.
    • Performed performance analysis and tuning of database objects.
    • Provided testing of web based applications, database objects, and reports.
    • Composed technical and end-user documentation for software solutions.
    • Developed custom client imports based on data mapped from multiple data sources and various data file types.
    • Devised a generic import framework based on SSIS technology which decreased the on-ramping time associated with a client’s data feed.
    Technologies: Microsoft SQL Server, SSRS, SSIS
  • Consultant • Business Intelligence • Database Developer

    2010 - 2013
    Moxy Jobs
    • Championed a solution which addressed client reporting needs. Implemented the reporting solution and provided on-going development and customer support which met and exceeded the client’s needs and expectations.
    • Reduced the need for manual ad hoc reporting and eliminated inter-departmental reporting discrepancies through the use of single data repository and standardization of the reporting package.
    • Improved the organization’s overall data quality through the implementation of an ETL package which fed updated data back to the core data system.
    • Obtained 100% user acceptance of all implemented reports.
    • Analyzed the primary database design and performance; provided actionable feedback which provided immediate usability and performance gains within the application.
    Technologies: Microsoft SQL Server, SSRS, SSIS
  • Manager, IT Process • Manager, Application Development (Interim) Manager • Manager, Software Quality Assurance

    2006 - 2010
    EBSCO Industries
    • Delivered projects with less than 10% deviation of schedule and no last minute deviations from deployment during my tenure as interim development manager.
    • Led a cross-functional team of technical and business staff to identify and resolve the damage caused by a "run-away" application. Orchestrated customer and management communications, identification of root cause, and implementation and deployment of the solution.
    • Worked with management stakeholders to create and review a written definition of proposed metrics that included metric source, intended audience, distribution methods. Identified process and tool modifications necessary for the metrics to be successfully implemented.
    • Enhanced production server integrity by implementing a plan which limited access and formalized change control to the servers.
    • Researched, documented, and delivered a technology proposal select an organizational solution for Application Lifecycle Management that would reduce duplication of data, increase communication between groups, reduce training, and allow for resources to be "borrowed" from other groups without additional training time.
    • Eliminated deployment of software that did not meet business needs through the creation and implementation of a series of internal reviews during the development cycle.
    Technologies: C#, Microsoft SQL Server, SSRS
  • SQA Manager • Sr SQA Engineer

    2001 - 2004
    • Simplified Linux kernel maintenance through championing and coordinating the documentation of operating system changes.
    • Reduced upgrade costs and decreased the number of "failed" deployments to hosted systems through the expansion of testing scope to include deployment testing and the inclusion of hardware artifacts in the release manifest.
    • Wrote and presented a presentation regarding the combination of third party tools implemented in a non-standard environment at the Better Software Conference which received high reviews regarding the quality and topic of the presentation.
    • Managed an SQA team made of staff with various levels of technical skills.
    • Focused on the black-box testing of the hardware and software components of PACS devices including planning, execution, and continuous improvement of testing.
    Technologies: Linux, Java
  • SQA Manager

    2000 - 2001
    Solutions Plus
    • Managed the software quality assurance team and oversaw the black-box testing of web based and client/server corporate actions software.
    • Reduced release slippage by identifying the need for cross-functional triage of issues found during testing and creating a forum to promote those discussions.
    • Increased the visibility of known unresolved issues and promoted SQA staff confidence in releasing software with known issues through the use of a SQA handover document which included the details of the issues and any workarounds found by the group.
    • Documented the application features and flow including inputs, output, and dependencies through the creation of an application map which was used by management for troubleshooting, training, and product management discussions.
    • Increased build quality by reducing the number of incomplete check-ins through the implementation of desk checks.
    • Interacted daily with multiple roles within the organization including sales, customer support, and development.
    Technologies: VB.Net, C#, SQL Server
  • QA Manager • QA Analyst

    1997 - 2000
    Scan Optics
    • Directed multiple teams and coordinated testing assignments for various concurrent projects in a wide range of markets including tax revenue, publishing, and health care.
    • Helped to obtain an 8 million dollar contract through the creation and presentation discussing the maturity of the company's test processes to an audience of mixed technical abilities.
    • Helped to retain an 8 million dollar contract and stabilize the deliverable applications by refining test resources and fostering a healthy client / tester relationship that improved communications and trust.
    • Served as a successful proof of concept which led to the inclusion of the SQA role on future projects within the organization.
    • Successfully researched and implemented an ad-hoc SQA process which supported the creation and implementation of customer approved custom software.
    • Interviewed, hired, and trained software quality analysts.
    Technologies: VB.NET, SQL Server, Oracle


  • Languages

    T-SQL, C#, Visual Basic, Java, C++, Bash Script, COBOL, Pascal
  • Paradigms

    Business Intelligence (BI), Testing, Incremental Development, Iterative Programming, Waterfall Development, Change Management, Management, Scrum, ETL Implementation & Design, Extreme Programming
  • Other

    Quality Assurance (QA), Release Management, QA Test Plan Management, Data Warehouse Design, Unix Shell Scripting
  • Tools

    Microsoft Project, Microsoft Visual Studio, HP QuickTest Professional (QTP), SugarCRM, WinRunner
  • Platforms

    Windows Desktop, Windows Server, OS2 Warp, Solaris, Linux
  • Storage

    Microsoft SQL Server, Redgate SQL Toolbelt, IBM DB2, Sybase
  • Frameworks

    .NET, Rational Unified Process (RUP), ASP


  • Certified Software Quality Analyst Certificate in Software Quality Assurance
    2002 - 2002
    Quality Assurance Institute - Orlando, Florida (USA)
  • Certified Software Test Engineer Certficate in Software Testing
    2001 - 2001
    Quality Assurance Institute - Orlando, Florida
  • Bachelor's of Science Degree in Computer Information Systems
    1993 - 1996
    Columbia College - Columbia, MO (USA)

To view more profiles

Join Toptal
Share it with others