Techincal Lead2015 - 2020HIC Global Solutions
- Developed document generation using Java and integrated with SF. Added a fax communication piece using Twillio to send faxes. Added a QR code to document to store vital information and added the receive functionality.
- Developed the call center using Twillio and integrated it with Service Cloud.
- Developed the tool to extract information from desk.com and push it to Service Cloud. This involved pushing both metadata and data.
- Implemented Steelbrick(CPQ) and added bundle, discounting, and renewals functionality.
- Integrated Salesforce with Quickbooks online using the native Quickbooks API.
- Integrated Salesforce with SAP and extracted information from SAP and displayed in the Lightning service console.
- Implemented Sales Cloud and Service Cloud for various customers which involved various functionalities ranging from basic to complex.
Senior Salesforce Developer2013 - 2015Algoworks
- Developed call center using PBX and Open CTI and implemented for Service Cloud in Salesforce classic.
- Developed a quoting tool and added an Excel-like interface so that users can copy information and paste in VF directly.
- Helped the company in their app exchange product called Opportunity Manager. Added new features and fixed bugs. Added support for professional edition as well.
- Completed an implementation using Jitterbit to integrate an MS SQL database and Salesforce.