Prasant is available for hire

Prasant Jena

Verified Expert in Engineering

Software Developer

Pune, India

Toptal member since April 4, 2023

Expertise

Linux C C++Java Analytics Development

Bio

Prasant is a senior technology leader with 20 years of software development experience and a proven track record of managing, maintaining, architecting, and delivering reliable and scalable systems. He's a strong outbound contact center domain expert with skills in campaign management, list management, call control, call progress analysis, analytics, DNC handling, exclusion handling, and compliance handling.

Portfolio

Avaya

C++, Java, C, Linux

Experience

Linux - 20 years
Campaign Management - 17 years
Dialers - 17 years
C - 15 years
C++ - 15 years
Scrum Master - 5 years
Java - 5 years
Scrum Product Owner - 5 years

Availability

Part-time

Preferred Environment

Linux, C, C++, Java

The most amazing...

...solution I've developed and architected is Avaya's Proactive Outreach Manager and Proactive Contact platform.

Work Experience

Product Owner

2006 - PRESENT

Avaya

Gathered requirements after interacting with sales, services, and customers. Contributed to converting business requirements to technical requirements. Provided high-level design, architecture, and release planning and management.
Handled customer escalations and provided patches for the issues. Delivered various custom solutions to customers as per the customer's business requirements.
Released the product on time, assuring the best quality and handling multiple projects simultaneously.
Applied for two US patents that were later approved and granted in my name.
Received various awards for outstanding contributions to solving customer escalations.

Technologies: C++, Java, C, Linux

Experience

Avaya Proactive Outreach Manager

Developed and architected the Avaya Proactive Outreach Manager (POM) platform. POM provides outbound campaign management, enabling organizations to create and deliver voice, automated voice, email, or SMS messages that allow users to choose a self-service option or speak to an agent immediately.

Certifications

MARCH 2023 - PRESENT

Microsoft Certified: Azure Fundamentals

Microsoft

MAY 2010 - JUNE 2012

Certified Scrum Master

Scrum Alliance

Skills

Languages

C, C++, Java

Platforms

Linux, Azure

Other

Dialers, Campaign Management, Scrum Product Owner, Scrum Master, Analytics

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring