Priyanka V
Verified Expert in Engineering
Salesforce Developer
Abu Dhabi, United Arab Emirates
Toptal member since February 10, 2021
Priyanka has implemented and enhanced 100+ Salesforce applications with users ranging from five to 1000+. As a Salesforce developer and consultant, she has eight certifications and 13 years of experience converting business processes to real-time applications while applying best practices in solution design and implementation. Priyanka finds immense happiness in using her Salesforce expertise to bring business value by saving cost/time, making clients' lives easier, and increasing productivity.
Portfolio
Experience
- Salesforce SOQL/SOSL - 8 years
- Salesforce REST API - 8 years
- Salesforce Security - 8 years
- Salesforce Reporting & Dashboards - 8 years
- Salesforce Customization - 8 years
- Salesforce Apex - 8 years
- Integration - 8 years
- Salesforce Lightning - 1 year
Availability
Preferred Environment
Salesforce, Apex, Visual Studio Code (VS Code)
The most amazing...
...thing I've done was to identify and implement changes that enabled users to run their business with lower licensing costs, saving $36,000 per year.
Work Experience
Salesforce Tech Lead
Techcarrot
- Co-developed a project that autocreates and assigns cases to available users in a round-robin fashion based on business logic.
- Implemented solutions, using Apex classes and triggers and Lightning UI, with LWC and Aura components.
- Integrated the Salesforce app with an Oracle system via an Apex REST API, platform events, middleware integration, and workflow for outbound messages.
- Created Salesforce configuration solutions, such as process builders, flows, and validation rules, and set up a security model using roles and sharing settings.
- Developed enhancements for existing applications, fixed production bugs, and monitored production logs for all errors that were generated.
- Trained 50 new Salesforce users on the project implementation and how to use Salesforce to enhance their productivity.
- Documented the project's technical details and provided a user guide with screenshots.
Business Systems Officer
Dnata (Emirates Group)
- Bridged the gap between the business and technology while serving as a technical liaison on the business team.
- Played a key role in gathering business requirements and analyzing, designing, and implementing scalable Salesforce solutions while following Salesforce best practices.
- Managed existing applications and implemented new solutions for multiple lines of business.
- Developed and deployed a solution that enabled automatic data syncing of accounts, contacts, and opportunities, between Salesforce and an event management system. This eliminated manual syncing and saved 40 person-hours per week.
- Saved $36,000 per year in the team's licensing costs by identifying the opportunity and changing from Salesforce to Customer Community Plus licenses.
- Automated customer surveys by integrating Salesforce with a booking system, which saved data space on Salesforce.
- Played a key role in Salesforce Sales and Service setup for six lines of business and their subdivisions, thereby improving business processes for 300+ users.
- Created a Salesforce Service Console app with case creation via multiple channels, entitlements, and omnichannel capabilities, and saved 200 person-hours per week for a team of 20 users.
- Conducted user training sessions and communicated with 100+ stakeholders regarding the project plan and status updates. Facilitated the process of prioritizing projects in the pipeline by calculating their value based on cost and time savings.
- Managed new and existing implementation for three production instances. Created a new Salesforce organization with security setup and schema design from scratch.
Salesforce Consultant
Sapcle FZ LLC
- Automated the business process and created a mobile app in Salesforce, using Visualforce pages, which allows users to log information while on the go at client sites.
- Participated in requirements gathering and implementing solutions, using Salesforce declarative methods, Apex, and Visualforce.
- Implemented a solution using Batch Apex; Apex Scheduler, triggers, and classes; and Visualforce pages; as well as configurations like workflow, approval processes, and validation rules.
- Developed new projects, enhanced exiting projects, and fixed production issues.
- Integrated Salesforce with an SMS sending system API that autosent SMS notifications to customers.
- Implemented changes in Salesforce to generate documents using Drawloop in English and Arabic.
- Trained end users and provided technical and non-technical documentation.
Senior Software Engineer
BA Continuum India Pvt Limited (Bank of America)
- Participated in gathering requirements from analysts and proposed possible ways to implement the solution.
- Migrated the existing Salesforce implementation to Service Console for hundreds of users, saving their operational time by reducing clicks and tab navigations.
- Integrated Salesforce with an internal .NET application, which efficiently managed data without duplication and manual re-creation of information.
- Designed schema, implemented config setups, and developed solutions, using Apex triggers and classes, Visualforce pages, and REST API integration.
Software Engineer
SmarTek Consultancy Services
- Developed a solution that downloaded related documents for a record from NetDocuments and saved them as attachments, using a NetDocuments SOAP API.
- Assisted with production enhancements and bug fixes, which were tracked in Jira.
- Implemented solutions using Apex triggers and classes and Visualforce pages, and deployed them using change sets and ANT.
Experience
Integration of Salesforce and Event Management Platform
License Update for an Existing Salesforce Implementation
Mobile Application for Auditing
As the sole developer, I implemented solutions using Apex classes, Visualforce pages, Batch Apex, and Apex Scheduler. The app was used by 20+ auditors, enhancing their business process and automating their previously manual daily work of checking which location was to be audited.
Case Management System
Salesforce Survey Enhancement
I developed the Salesforce side and coordinated the integration with the external system development team, ensuring that the integration worked as expected.
Education
Bachelor's Degree in Computer Science and Engineering
K.L.N. College of Engineering (Anna University) - Tamil Nadu, India
Certifications
Salesforce Certified Sharing and Visibility Designer
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Platform Developer
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Advanced Administrator
Salesforce
Salesforce Certified Force.com Developer
Salesforce
Salesforce Certified Administrator
Salesforce
Skills
Libraries/APIs
Salesforce API, Salesforce REST API, REST APIs
Tools
Salesforce Sales Cloud, Salesforce Dataloader, Salesforce Platform Events, Visualforce Pages, Batch Apex, Jira, Drawloop
Languages
Apex, SOQL, APEX Code, JavaScript
Platforms
Salesforce, Salesforce SOQL/SOSL, Salesforce Security, Visual Studio Code (VS Code)
Frameworks
Visualforce, Lightning Components
Paradigms
Agile
Other
Salesforce Customization, Integration, Documentation, Batch API, Salesforce Apex, API Integration, Salesforce Programming, Certified Salesforce Administrator, Salesforce Platform Developer I Certification, Salesforce Certified Platform App Builder, Salesforce Platform Developer, Apex Classes, Salesforce Service Cloud, Salesforce Reporting & Dashboards, Salesforce Cloud Flow, Design Documentation, Salesforce Entitlements, Milestones, Omnichannel Marketing, SMS, Apex Scheduler, APIs, Salesforce Enterprise Edition, Salesforce.com Sales Cloud Certification, Entitlements, Salesforce Community, Salesforce Lightning, Lightning Web Components (LWC), Salesforce Aura Component, Mobile Apps, Computer Science, Engineering, SOAP, Middleware
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