Ramamoorthy is available for hire
Hire RamamoorthyRamamoorthy Dakshinamoorthy
Verified Expert in Engineering
Salesforce Developer
Tiruchirappalli, Tamil Nadu, India
Toptal member since June 15, 2022
Bio
Ram is a technical consultant with a passion for technology, with 10 years of experience in various clouds in sales, service, community, and CPQ, focusing on helping businesses take full advantage of Salesforce for digital transformation and boost productivity. Ram is happy to connect and discuss his contribution towards your success.
Portfolio
Encora
Salesforce, Salesforce DX, Salesforce Apex, Salesforce API, Salesforce CPQ...
Freelance
Amazon Simple Queue Service (SQS), Apex, Aura, AWS Lambda...
Microchip Technology
Lightning Components, Salesforce REST API, Single Sign-on (SSO), Salesforce CPQ...
Experience
- Salesforce System Administration - 9 years
- Salesforce Apex - 9 years
- Salesforce REST API - 6 years
- Lightning Components - 5 years
- JavaScript - 4 years
- Salesforce AppExchange - 4 years
- Visualforce Pages - 4 years
- Salesforce SOAP API - 3 years
Availability
Full-time
Preferred Environment
Salesforce
The most amazing...
...projects I've done was a fully configurable LWC to track the status of cases in near real-time. Advocated for Salesforce to users who use alternative CRM tools.
Work Experience
Technical Lead
2022 - PRESENT
Encora
- Led the end-to-end marketplace implementation, encompassing design, development, testing, and change management to support B2C and B2B sales processes utilizing LWC, Aura, Apex, SOQL, and related administrative features.
- Streamlined the daily operations of the customer care team by automating manual processes such as integrating WhatsApp through the digital engagement feature. Additionally, successfully integrated 3CX (CTI) with Salesforce for improved efficiency.
- Played a pivotal role in reengineering data and metadata access procedures to ensure full compliance with SOX auditing standards.
- Initiated and led a thorough user cleanup initiative, collaborating closely with cross-functional teams to gain deep insights into their daily Salesforce usage patterns, resulting in substantial Salesforce license cost reductions.
- Persuaded end-users to transition from other tools to Salesforce by effectively showcasing its capabilities and seamless productivity enhancements.
- Worked on team management using Agile methodologies and capacity planning.
Technologies: Salesforce, Salesforce DX, Salesforce Apex, Salesforce API, Salesforce CPQ, Salesforce SOAP API, Salesforce Community, Salesforce Reports, Salesforce SOQL/SOSL, Salesforce REST API, Salesforce Bulk API, Salesforce Lightning, Salesforce Dataloader, Salesforce Object Search Language (SOSL), SOQL, Lightning Components, Aura, Salesforce Sales Cloud, Salesforce Service Cloud, GitHub, Jenkins, SFDC Customization, SFDC Configuration, Salesforce Development Community (SFDC), Salesforce Programming, Salesforce Reporting & Dashboards, HTML, JavaScript, CSS, Agile, Agile Sprints, Visualforce, Salesforce Platform Events, Data Modeling, Acceptance Testing, REST APIs, Architecture, CRM Implementation (Salesforce), Salesforce Deployment, API Integration, Flow
Senior Salesforce Engineer
2021 - 2022
Freelance
- Implemented all the functionalities of Quip inside Salesforce by creating a fully configurable LWC with the help of custom metadata and used platform events to capture the near real-time updates of the content modification.
- Developed generic custom list view with filters that can be deployed for any object.
- Designed and implemented a generic custom kanban board to track the status of the opportunities.
- Created case round-robin assignment with no code approach by leveraging salesforce flows.
- Followed DevOps methodology by incorporating CI/CD using GitHub and Gearset tool.
Technologies: Amazon Simple Queue Service (SQS), Apex, Aura, AWS Lambda, Amazon Simple Notification Service (SNS), Amazon S3 (AWS S3), CSS, DevOps, Gearset, GitHub, HTML, JavaScript, Lightning Components, Salesforce, Salesforce Apex, Visualforce Pages, Salesforce Lightning, SLDS, Salesforce SOQL/SOSL, Web Services, Process Builder, Reports, Salesforce API, Salesforce Bulk API, Salesforce DX, Salesforce Reports, Salesforce Cloud Flow, Salesforce Sales Cloud, Salesforce Programming, Salesforce Customization, Salesforce.com Administration, Salesforce Reporting & Dashboards, Visualforce, Salesforce Platform Events, CRM Implementation (Salesforce), Salesforce Deployment, API Integration, Flow
Senior Engineer
2018 - 2022
Microchip Technology
- Built a custom lightning support community featuring case creation, KB search, and case team management and used by customers to resolve their issues.
- Developed and maintained a just-in-time (JIT) service that customers use to update their details without manual intervention.
- Designed and developed a case fast-track resolution process that resulted in a Customer Satisfaction Index from 3.9 to 4.6 in a short period.
- Contributed to the advanced approvals, one of the packages of CPQ to have an advanced way of automatic approvals of records.
- Integrated Amazon Connect with Salesforce, which internal users widely use to connect with customers to respond swiftly.
- Followed the Agile methodology involved sprint planning, design documents, and deployments.
Technologies: Lightning Components, Salesforce REST API, Single Sign-on (SSO), Salesforce CPQ, Salesforce Community, Gearset, GitHub, JavaScript, Salesforce Apex, Salesforce System Administration, Salesforce 1, Salesforce Dataloader, Dataloader.io, Salesforce SOQL/SOSL, CTI, Salesforce Lightning, SLDS, Aura, HTML, CSS, Web Services, Process Builder, Reports, Apex, Salesforce, Salesforce API, Salesforce Bulk API, Salesforce DX, Salesforce Reports, Salesforce Cloud Flow, Salesforce Knowledge, Salesforce Programming, Salesforce.com Data Loader, Salesforce Service Cloud, Salesforce Customization, Salesforce Knowledge Base, Salesforce.com Administration, Salesforce Reporting & Dashboards, Visualforce, Automation, Salesforce Platform Events, Data Modeling, Acceptance Testing, REST APIs, CRM Implementation (Salesforce), Salesforce Deployment, API Integration, Flow
Delivery Consultant
2017 - 2018
NTT Data
- Implemented Stella Connect and Qualtrics integrations with Salesforce using out-of-the-box configurations.
- Contributed to the REST API integration to extract the geo location of the field-level users.
- Worked proactively on multiple org migration activities.
Technologies: Salesforce REST API, Salesforce Apex, Visualforce Pages, Salesforce System Administration, JavaScript, Salesforce AppExchange, Salesforce SOQL/SOSL, HTML, CSS, Web Services, Process Builder, Reports, Apex, Salesforce, Salesforce API, Salesforce Bulk API, Salesforce Reports, Salesforce Programming, Salesforce.com Data Loader, Salesforce Service Cloud, Salesforce Customization, Salesforce.com Administration, Salesforce Reporting & Dashboards, Visualforce, REST APIs, CRM Implementation (Salesforce), Salesforce Deployment, API Integration, Flow
Software Engineer
2014 - 2017
Renault Nissan Technology Business Centre India
- Integrated Salesforce with various systems such as SAP, Java, and mainframe using access tokens and certification management.
- Exposed the Apex class as a SOAP web service to enable customers to create cases from the outside world.
- Completed a case-to-lead conversion using Ajax Toolkit and AngularJS.
- Conducted org clean-up activities by analyzing the impact and dependency of each component.
Technologies: Salesforce Apex, Salesforce System Administration, Salesforce SOAP API, Salesforce REST API, Visualforce Pages, JavaScript, SLDS, Salesforce SOQL/SOSL, HTML, CSS, Web Services, Process Builder, Reports, Apex, Salesforce, Salesforce API, Salesforce Bulk API, Salesforce Reports, Salesforce Knowledge, Salesforce Sales Cloud, Salesforce Programming, Salesforce Service Cloud, Salesforce Customization, Salesforce Knowledge Base, Salesforce.com Administration, Salesforce Reporting & Dashboards, CTI, Visualforce, Omni-channel, REST APIs, CRM Implementation (Salesforce), Salesforce Deployment, API Integration
Experience
Platform Automation
The client runs a real estate firm in Singapore, and to boost sales, we have a salesforce application that is used to automate the sales process of the subscriptions offered to end users.
As a technical lead, I lead a team of seven members who oversee sales and service cloud implementation in the Salesforce system. I was tasked with ensuring access standards complying with SOX audit, advocating for salesforce to the users using alternative CRM tools, and designing and developing solution for the implementations being carried out.
As a technical lead, I lead a team of seven members who oversee sales and service cloud implementation in the Salesforce system. I was tasked with ensuring access standards complying with SOX audit, advocating for salesforce to the users using alternative CRM tools, and designing and developing solution for the implementations being carried out.
AWS Data Center Management
A Salesforce application that deals with data centers of the AWS worldwide. It tracks all aspects of a data center, such as water usage, power usage, and land circumference. It also has a sales portal to track the information about the lease and the site owners.
As the technical lead, I developed reusable and fully configurable LWCs, worked on third-party integration with SF via Amazon SNS with the help of Lambda triggers in Amazon SQS, oversaw code quality checks and deployment activities using CI/CD tools, and implemented round-robin assignment with zero code by leveraging flows and custom settings.
As the technical lead, I developed reusable and fully configurable LWCs, worked on third-party integration with SF via Amazon SNS with the help of Lambda triggers in Amazon SQS, oversaw code quality checks and deployment activities using CI/CD tools, and implemented round-robin assignment with zero code by leveraging flows and custom settings.
MCHP Customer Support
A case management application that is used to receive and resolve the feedback in the form of a case by interacting with customers, providing solutions, and converting the potential solutions into a public knowledge base. It has a separate customer portal featuring case creation and case team management.
I acted as the senior Lightning app developer conducting migration from classic to lightning and developing a custom community portal by embedding Aura components. Following the Agile methodology from requirement analysis to deployment, I installed a package to distribute cases evenly to all internal users and developed an Apex email service for internal and external user interaction to resolve the cases.
I acted as the senior Lightning app developer conducting migration from classic to lightning and developing a custom community portal by embedding Aura components. Following the Agile methodology from requirement analysis to deployment, I installed a package to distribute cases evenly to all internal users and developed an Apex email service for internal and external user interaction to resolve the cases.
Wiley CRM BAU
A service cloud application with the end-to-end tracking of book sales and book demand in digital format and hard copy. It provides the strategy for training the end users—Wiley service agents—to hold a lecture about the books to be sold to the customers. It also participates in marketing and campaign activities around the latest release of books and other brand books. The provided services come from various media such as live agent, email-to-case, web-to-case, and live message resources.
I was the delivery consultant taking part in all deployment-related activities and working on org migration exercises.
I was the delivery consultant taking part in all deployment-related activities and working on org migration exercises.
RFORCE
RFORCE is a case management application for call center agents that handles cases coming from emails, web forms (web-to-case and web services), live agents, phone calls, and community portals (only used by dealers).
As a scrum team member, I implemented case-to-lead conversion using Ajax Toolkit and AngularJS, worked on SOAP web services and participated in org clean-up activities.
As a scrum team member, I implemented case-to-lead conversion using Ajax Toolkit and AngularJS, worked on SOAP web services and participated in org clean-up activities.
RFLEET
RFLEET is a Sales Cloud B2B/B2C application used to deal with the bulk of car sales which is extensively used internally and externally by the dealers.
As a scrum team member, I integrated salesforce with legacy systems like SAP and Mainframes using certificates and access tokens.
As a scrum team member, I integrated salesforce with legacy systems like SAP and Mainframes using certificates and access tokens.
Education
2010 - 2014
Bachelor's Degree in Information Technology
Anna University of Technology - Trichy, India
2008 - 2010
Higher Secondary Education in Mathematics and Computer Science
E.R. Higher Secondary School - Trichy, India
Certifications
SEPTEMBER 2020 - PRESENT
Salesforce Certified Platform Developer
Salesforce
Skills
Libraries/APIs
Salesforce REST API, Salesforce API, Salesforce Bulk API, REST APIs, Salesforce SOAP API
Tools
Visualforce Pages, Process Builder, Salesforce DX, Salesforce Knowledge Base, Salesforce Platform Events, Gearset, GitHub, Salesforce Dataloader, Salesforce Sales Cloud, Flow, Salesforce CPQ, Amazon Simple Queue Service (SQS), Amazon Simple Notification Service (SNS), Jenkins, Lightning Design System, Lightning Communities
Languages
HTML, Apex, JavaScript, CSS, Salesforce Object Search Language (SOSL), SOQL
Frameworks
Lightning Components, Visualforce
Platforms
Salesforce SOQL/SOSL, Salesforce, Salesforce 1, AWS Lambda
Paradigms
DevOps, Automation, Acceptance Testing, Agile
Storage
Dataloader.io, Amazon S3 (AWS S3)
Other
Salesforce Apex, Salesforce System Administration, Single Sign-on (SSO), Salesforce Community, Salesforce Lightning, SLDS, Aura, Web Services, Reports, Salesforce Reports, Salesforce Cloud Flow, Salesforce Knowledge, Salesforce Programming, Salesforce.com Data Loader, Salesforce Service Cloud, Salesforce Customization, Salesforce.com Administration, Salesforce Reporting & Dashboards, CRM Implementation (Salesforce), Salesforce Deployment, Salesforce AppExchange, API Integration, APIs, Integration, Omni-channel, Data Modeling, Architecture, CTI, Mathematics, SFDC Customization, SFDC Configuration, Salesforce Development Community (SFDC), Agile Sprints
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