Saurabh Gupta, Developer in Chandigarh, India
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Saurabh Gupta

Verified Expert  in Engineering

Salesforce Integration Developer

Chandigarh, India
Toptal Member Since
May 24, 2022

Saurabh has been working with Salesforce for the past 10 years and is confident to handle every aspect of Salesforce ranging from basic admin and development to consulting. He implemented ample projects where he designed architecture from scratch and developed unique AppExchange applications. He has served clients from real estate, manufacturing, education, health, insurance, nonprofit, and fintech industries and can be considered a one-stop solution for every Salesforce need.


Apex, APEX Code, API Integration, Business Analysis...
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Salesforce Apex, Salesforce API, APEX Code, Apex Classes...
Manras Technologies Pvt
Apex, Apex Classes, API Integration, Field Service Lightning...




Preferred Environment

Apex, Field Service Lightning, Lightning Components, Salesforce, Salesforce Apex, Salesforce Community, Salesforce Lightning, Salesforce Sales Cloud, Salesforce Service Cloud, Visualforce

The most amazing...

...project I've collaborated with is the architecting of the Salesforce ecosystem for sales, service, and marketing cloud.

Work Experience

Salesforce Tech Lead

2022 - PRESENT
  • Worked on a system to manage tickets, connect to customers through multiple channels, and set up a call center.
  • Implemented the sales and service cloud solution and integrated it with Ozonetel.
  • Handled the implementation of case management and ticket resolution to reduce time effectively.
Technologies: Apex, APEX Code, API Integration, Business Analysis, Salesforce Development Community (SFDC), Jira,, CRM Implementation (Salesforce), API Design

Salesforce Architect

2021 - PRESENT
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  • Employed in the fresh desk for case management while unable to perform ticket mergers, escalations, and entitlement.
  • Implemented the Service Cloud and Sales Cloud as a solution.
  • Addressed all of the problem areas and set up the architecture from scratch.
Technologies: Salesforce Apex, Salesforce API, APEX Code, Apex Classes, Salesforce Service Cloud, Salesforce Sales Cloud, Certified Salesforce Administrator, Salesforce REST API, Flow, Visualforce Pages, Xero, DocuSign, Git,, CRM Implementation (Salesforce), API Design

Salesforce Technical Architect

2021 - 2022
Manras Technologies Pvt
  • Contributed to designing a service portal for the bank's premium cardholders, which is used by partner banks owning the partner portal license.
  • Aligned the portal functioning with the offers and benefits provided by the bank, which representatives use to raise cases for the card members, fulfilling requests on the portal that can vary from sending a bouquet to having a full-fledged tour.
  • Handled integrations with leading global distribution systems (GDS), such as Amadeus and Sabre. The application comprises personal and business accounts and a case management feature.
Technologies: Apex, Apex Classes, API Integration, Field Service Lightning, Certified Salesforce Administrator, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce API, Business Analysis, Integration, Flow, Visualforce Pages, NetSuite, Workato,, CRM Implementation (Salesforce), API Design

Senior Salesforce Developer

2010 - 2013
  • Built a lead-to-quote process for Renesas America for auto-component manufacturing.
  • Worked with Amex Australia to optimize the application's performance to process a corporate card application. Included integration with mainframes.
  • Set up a partner portal for Amex UK, servicing their premium customers based on available offers on Amex cards.
Technologies: Salesforce Sales Cloud, Salesforce Apex, Visualforce, APIs, API Integration, Flow, Visualforce Pages, Dell Boomi, SOQL,, CRM Implementation (Salesforce), API Design

Nonprofit Salesforce Setup
• Tracking of donations and grants.
• Skipping follow-up with donors.
• Capturing donors from various channels.
• Lack of scheduled payment reminders.
• No real-time reports.

I managed automation for customer follow-ups, de-duplication and assignment, and donor and grant tracking. Implemented a mobile-ready solution and real-time analytics.

• Donation management
• Grant management
• Payment management
• Recurring donations
• Reaching the donors on WhatsApp

Monte Carlo
• Customer service for B2B and B2C customers
• CTI Integration
• Social Listening, Chatbots Whatsapp

• Implementation of Service Cloud and Social Studio

• Omnichannel case management for multiple stakeholders
• Real time reports and dashboards

Needed to build B2C data.
Wanted to send notification of shipping information, manage cases, and track repeat orders from the customer.

Implementation of Service cloud and marketing cloud ( Email Studio).
Integration with Shopify and Ship Rocket.

• Increase in customer retention

UIB Insurance Brokers

UIB India is a joint venture between the UIB Group (UK), Indo Rama SPL Group, and Lucas and Mayo. UIB India is an accredited composite insurance broker licensed by India's Insurance Regulatory and Development Authority. We provide insurance broking services to the consumer and wholesale markets, placing insurance and reinsurance for our clients in India and, where clients' needs require, elsewhere in the world.

Tyroo Technologies

The past two decades have witnessed an unprecedented change in how content is consumed and promoted. Adapting and providing relevant solutions at scale is challenging in the constantly changing digital advertising landscape. Tyroo was formed as a solution to these problems. With a team of experts and innovators, they set out to create tools to enable their clients and publishers to achieve their business goals efficiently.

Realistic Realtors
Realistic Realtors is a leading real estate advisory firm in India that offers professional services in commercial and residential real estate across 425+ cities. The company also provides specialized leasing and investment advisory services.

Implemented bespoke Salesforce CRM solution-specific features integrated into the CRM solution:
Website Lead Capturing
Facebooks Ads
3rd-party integration: 99acres and MagicBricks
SMS and WhatsApp integration
Google Maps API

SFA for Stylam

• No system for capturing leads.
• Challenge in generating project and daily sales plan reports and analyzing the sales team's performance.
• Field sales team used multiple systems for visits, attendance, and expense management.
• No centralized system to view everything in one place.
• Lack of single view for orders invoices and customer balance (SAP integration).

• Implemented CG cloud to manage the domestic and export business on one platform.
• Built a mobile-ready solution for field sales team to manage day-to-day activity.
• Automated quote generation, expenses based on TA/DA rules, and warranty cards.
• Integrated with SAP to get the order, payment, and inventory-related details.


Apex, SOQL, APEX Code


Lightning Components, Visualforce


Salesforce REST API, Salesforce API


Salesforce Sales Cloud, Field Service Lightning, Flow, Visualforce Pages, Xero, Git, Jira, Salesforce Marketing Cloud, Migration Tool




Salesforce, Salesforce SOQL/SOSL, Workato


Salesforce Apex, Salesforce Lightning, Salesforce Service Cloud, Salesforce Community, Certified Salesforce Administrator, APIs, API Integration, Business Analysis, Integration, Communities, DocuSign, Salesforce Development Community (SFDC),, Salesforce System Administration, CRM Implementation (Salesforce), API Design, API Connectors, NetSuite, Apex Classes, Cloud Services, Consumer Packaged Goods (CPG)


Dell Boomi, Salesforce Commerce Cloud

2005 - 2009

Bachelor's Degree in Computer Science

Ambala College of Engineering and Applied Research - Chandigarh, India


Certified Salesforce Sales Cloud Consultant


Certified Salesforce System Architect


Salesforce Certified Service Cloud Consultant


Salesforce Certified Platform Developer



Salesforce Certified Application Architect

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