Shashank Sharma, Developer in Pune, Maharashtra, India
Shashank is available for hire
Hire Shashank

Shashank Sharma

Verified Expert  in Engineering

Salesforce Developer

Location
Pune, Maharashtra, India
Toptal Member Since
June 7, 2022

Shashank is a Salesforce developer and administrator with 10 years of hands-on experience writing Apex classes, triggers, and validation rules, building processes, and automation. He has worked on Salesforce Lightning, Lightning Web Components (LWC), and SAP ERP integration. Shashank has also implemented computer telephony integration (CTI), Sales Cloud, and Service Cloud.

Availability

Part-time

Preferred Environment

Salesforce, Heroku, Eclipse, Windows, MacOS, Salesforce Lightning, Lightning Web Components (LWC), Lightning Components, MuleSoft, API Platforms, API Design, Architecture, Conga Composer, Node.js, React, SOQL, Git, Jira, CPQ, Pardot, HIPAA Compliance, PandaDoc, Intuit QuickBooks, TMS, Salesforce Apex, Salesforce SOQL/SOSL, Salesforce AppExchange, API Integration, Zoho CRM, HubSpot, HubSpot CRM, Shopify, Zoho, Monday.com, Mailchimp, WordPress, APIs, Form Assembly, Campaign Monitor API, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, Google Tag Manager, Amazon S3 (AWS S3), Google Analytics, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, MySQL, Product Owner, Project Management, Cloud, Quip, Flow, Certified Salesforce Administrator, Email, Automation, TeamDesk, User Interface (UI), User Experience (UX), Integration, Force.com Migration Tool, Force.com IDE, Field Service, Customer Relationship Management (CRM), CRM Systems, C#, Data Transformation, DataWeave, Anypoint Studio, Data Integration, Salesforce API, Salesforce Sales Cloud, Salesforce Commerce Cloud, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Visualforce, Apex, Omni-channel, Salesforce Platform Events, Data Modeling, Acceptance Testing, REST APIs, Messaging

The most amazing...

...thing I've implemented is a call center using OpenCTI and Cisco Contact Center with integrated ERP to instantly provide a 360-degree view of user accounts.

Work Experience

Senior Salesforce Developer

2017 - 2022
HCL Technologies
  • Interacted with various business user groups to gather requirements for Salesforce implementation and documented the business and software requirements.
  • Worked on responsive email newsletters, landing pages, dynamic rules for emails, data extensions, and triggered sends. Developed HTML emails and set them up in the SFMC.
  • Implemented a multi-channel service desk, including email-to-case, web-to-case, and CTI integration using OpenCTI, live agent setup, case escalation, and assignment rules.
  • Developed a SOAP-based UI framework to enable legacy SOAP or REST API implementation testing of Salesforce Service Cloud integration with CI/CD automation.
  • Deployed Salesforce Components using a meta-data API across various sandbox and production instances with change sets, Eclipse, and a Salesforce migration tool.
  • Architected, designed, and developed Salesforce bi-directional real-time Integration Service between Salesforce and SQL Server using Apex web services APIs.
  • Developed a bidirectional integration between Salesforce and PostgreSQL database for a customer using the PostgreSQL database for their local application.
  • Created a call center application using an 8x8 virtual call center and hosted that solution on Heroku. Added multiple add-ons on Heroku for scheduler functionality.
  • Used Salesforce Lightning Design System (SLDS) for developing Lightning components, actions, events, and a server-side controller.
  • Worked on Enterprise WSDL and Partner WSDL for different methods, developed in ASP.NET with Oracle for data migration from a database with Salesforce.
Technologies: Apex Classes, APEX Code, ApexPages, Apex Scheduler, Apex Triggers, Apttus CPQ Certified, Batch Apex, PBX, Cisco, CTI, Dataloader.io, Field Service Lightning, Five9, HTML, HTML Email, Java, JavaScript, Lightning Communities, Lightning Components, Lightning Design System, Responsive Email Templates, Salesforce, Salesforce Apex, Salesforce API, Salesforce AppExchange, Salesforce.com Administration, Salesforce Community, Salesforce CPQ, Salesforce Dataloader, Salesforce Lightning, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce REST API, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce SOAP API, Salesforce SOQL/SOSL, SQL, SteelBrick CPQ, Twilio, Visualforce Pages, Zapier, Node.js, PHP, Heroku, PostgreSQL, Eclipse, Lightning Web Components (LWC), MacOS, Nonprofits, NPSP, Visualforce, Windows, Flow, CRM APIs, Education, K-12 Education, QuickBooks API, REST APIs, JSON, Agile, Scrum, Platform Developer 1 Certification, Salesforce Certified Platform App Builder, Web Services, Apex, Email Studio, Marketing Cloud, AMPscript, Server-side JavaScript, Salesforce Marketing Cloud, CSS, Salesforce Einstein, Salesforce Cloud Flow, Salesforce Bulk API, Certified Salesforce Administrator, Salesforce Development Community (SFDC), Salesforce Commerce Cloud, Salesforce Commerce Cloud (SFCC), eCommerce, Cloud Services, MuleSoft, API Platforms, API Design, Architecture, Conga Composer, React, SOQL, Git, Jira, CPQ, Pardot, HIPAA Compliance, PandaDoc, Intuit QuickBooks, TMS, API Integration, Zoho CRM, HubSpot, HubSpot CRM, Shopify, Zoho, Monday.com, Mailchimp, WordPress, APIs, Form Assembly, Campaign Monitor API, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, WhatsApp API, Google Tag Manager, Amazon S3 (AWS S3), Google Analytics, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, MySQL, Product Owner, Project Management, Cloud, Quip, Email, Automation, TeamDesk, User Interface (UI), User Experience (UX), Integration, Force.com Migration Tool, Force.com IDE, Field Service, Customer Relationship Management (CRM), CRM Systems, C#, Data Transformation, DataWeave, Anypoint Studio, Data Integration, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Omni-channel, Salesforce Platform Events, Data Modeling, Acceptance Testing, Messaging

Salesforce Developer

2014 - 2017
HCL Technologies
  • Worked on custom objects, custom fields, picklists, role-based page layouts, workflow alerts and actions, custom tabs, and custom reports.
  • Developed and configured various dashboards, custom reports, and report folders for different user profiles based on the organization's needs.
  • Used Visualforce, HTML, Angular library, and standard JavaScript-based pages to create a custom user interface on the Salesforce platform.
  • Contributed to Apttus CPQ configuration and integration and enhanced a price quote tool and shopping cart by adding new fields.
  • Implemented Skuid to enable building a user-friendly interface for both standard and custom objects and adding custom functionalities in Salesforce.
  • Worked with SOSL and SOQL queries to manipulate large data sets and performed data manipulation language (DML) operations using SOQL statements and database methods.
  • Handled client-side validation using JavaScript and jQuery in Visualforce pages and processed record sorting on the custom data tables available in the Visualforce pages.
  • Wrote Apex SOAP web service classes and provided WSDL files to the consumers to sync opportunities created in the external system and flow into Salesforce.
  • Gained extensive experience with all primary elements of Salesforce Marketing Cloud like the Email Studio, Content Builder, Journey Builder, Analytics Builder, AMP Script, and Audience Builder.
Technologies: Apex Classes, APEX Code, ApexPages, Apex Scheduler, Apex Triggers, Apttus CPQ Certified, Batch Apex, PBX, Cisco, CTI, Dataloader.io, Field Service Lightning, Five9, HTML, HTML Email, Java, JavaScript, Lightning Communities, Lightning Components, Lightning Design System, Responsive Email Templates, Salesforce, Salesforce Apex, Salesforce API, Salesforce AppExchange, Salesforce.com Administration, Salesforce Community, Salesforce CPQ, Salesforce Dataloader, Salesforce Lightning, Salesforce Reporting & Dashboards, Salesforce Reports, Salesforce REST API, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce SOAP API, Salesforce SOQL/SOSL, SQL, SteelBrick CPQ, Twilio, Visualforce Pages, Zapier, Eclipse, Flow, Heroku, Lightning Web Components (LWC), MacOS, Node.js, Nonprofits, NPSP, PHP, PostgreSQL, Visualforce, Windows, CRM APIs, REST APIs, Education, K-12 Education, QuickBooks API, Agile, AMPscript, Apex, CSS, Email Studio, JSON, Marketing Cloud, Platform Developer 1 Certification, Salesforce Bulk API, Salesforce Certified Platform App Builder, Salesforce Cloud Flow, Salesforce Einstein, Salesforce Marketing Cloud, Scrum, Server-side JavaScript, Web Services, Certified Salesforce Administrator, Salesforce Development Community (SFDC), Salesforce Commerce Cloud, Salesforce Commerce Cloud (SFCC), eCommerce, Cloud Services, MuleSoft, API Platforms, API Design, Architecture, Conga Composer, React, SOQL, Git, Jira, CPQ, Pardot, HIPAA Compliance, PandaDoc, Intuit QuickBooks, TMS, API Integration, Zoho CRM, HubSpot, HubSpot CRM, Shopify, Zoho, Monday.com, Mailchimp, WordPress, APIs, Form Assembly, Campaign Monitor API, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, WhatsApp API, Google Tag Manager, Amazon S3 (AWS S3), Google Analytics, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, MySQL, Product Owner, Project Management, Cloud, Quip, Email, Automation, TeamDesk, User Interface (UI), User Experience (UX), Integration, Force.com Migration Tool, Force.com IDE, Field Service, Customer Relationship Management (CRM), CRM Systems, C#, Data Transformation, DataWeave, Anypoint Studio, Data Integration, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Omni-channel, Salesforce Platform Events, Data Modeling, Acceptance Testing, Messaging

Salesforce CPQ Implementation

The client is a multinational energy and technology company that generates, maintains, and distributes electricity and natural gas. They wanted to make the process transparent, from preparing a quote to initiating the contract or adding any changes. In combination with Vlocity and Salesforce, we built a solution for the process, starting with the quotation using CPQ. I made the entire process transparent and analyzed the future strategy. Additionally, I created links with SAP and Oracle utilities and implemented a Salesforce solution that dealt with the process from a lead and conversion to a final order.

Service Cloud and Pardot Implementation

Helped the client automate the existing processes, such as task management and user activity monitoring, using Process Builder, Salesforce Flow, and Apex development. I also helped them integrate Service Cloud and Pardot into the existing Salesforce solution to make the support team's management and system operation smoother.

In order to properly maintain the operating systems and ensure constant improvements and updates, the client looked for a reliable resource that could take care of Service Cloud and Pardot integrations and help with process automation.

With the help of the delivered solutions, the client was able to increase the productivity of his agents and enrich the customer experience. The time required to navigate several management systems was resolved by implementing all the necessary third-party tools for everyday agent tasks.

Salesforce AppExchange App Development

The client dealt with data processing and helping other businesses comply with customer data protection. They decided to create a solution that could be integrated into any Salesforce instance as an unmanaged package and customized according to the customer's need to automate this process, and they started the development.

It was decided to develop the AppExchange application to allow companies to enable their customers to opt out of gathering personal data. It also allows them to request all the personal information that the company stores. Customers can even delete it after identity verifications and data exporting is automated. This program also manages client requests by routing and escalation rule execution.

Netsuite Salesforce Integration Using Dell Boomi

The client's requirement was to integrate Netsuite and Salesforce using the Dell Boomi platform. To ensure sales order synchronization, they needed to create orders in Netsuite the same way they made them in their Salesforce account. Additionally, they required an error log record for mapping errors, which would be stored in a custom record. The client also wanted invoices from Netsuite to be synced to their Salesforce account.

SOLUTION
1. To address these challenges, I created an account in Salesforce and integrated it with Netsuite using Dell Boomi. I mapped the fields from Salesforce to Netsuite using the Dell Boomi platform.

2. To sync invoices from Salesforce to Netsuite, I followed two steps: creating the mapping of objects Invoicing in both Salesforce and Netsuite and batch processes for synching the invoice to Salesforce.

3. Error log report. In Boomi, if any request fails, the error will be reported back to the system. If the error occurs during the sales order creation to Netsuite, it will report back to Salesforce using the response.
2013 - 2017

Bachelor's Degree in Computer Science

College of Engineering Pune - Pune, Maharashtra

2011 - 2013

High School Diploma in Computer Science

DAV Public School - Pune, India

MAY 2022 - PRESENT

Salesforce B2C Commerce Architect

Salesforce

MAY 2021 - PRESENT

Salesforce Certified Platform App Builder

Salesforce.com

NOVEMBER 2020 - PRESENT

Salesforce Certified Administrator

Salesforce.com

AUGUST 2020 - PRESENT

Salesforce Certified Platform Developer

Salesforce.com

Libraries/APIs

Salesforce API, Salesforce SOAP API, Salesforce REST API, Node.js, QuickBooks API, REST APIs, Salesforce Bulk API, React, Campaign Monitor API, WhatsApp API

Tools

Salesforce Sales Cloud, Visualforce Pages, Salesforce Dataloader, Batch Apex, Lightning Design System, Lightning Communities, Field Service Lightning, Five9, Zapier, Flow, Salesforce Marketing Cloud, Salesforce Einstein, Salesforce Commerce Cloud (SFCC), Conga Composer, Git, Jira, Pardot, PandaDoc, Mailchimp, Form Assembly, Google Analytics, Quip, TeamDesk, Force.com Migration Tool, Anypoint Studio, Salesforce CPQ

Frameworks

Lightning Components, Visualforce

Languages

APEX Code, HTML, Java, JavaScript, SQL, PHP, Apex, AMPscript, CSS, SOQL, C#

Paradigms

Agile, Scrum, HIPAA Compliance, Automation, Acceptance Testing

Platforms

Salesforce, Salesforce SOQL/SOSL, Twilio, Heroku, Eclipse, Windows, MacOS, MuleSoft, Zoho CRM, HubSpot, Shopify, WordPress, Force.com IDE

Storage

Dataloader.io, JSON, Amazon S3 (AWS S3), MySQL, Data Integration, PostgreSQL, Salesforce Commerce Cloud, Dell Boomi

Industry Expertise

Project Management

Other

Salesforce Apex, Apex Classes, Apex Triggers, Salesforce Service Cloud, Salesforce.com Administration, Salesforce Lightning, Salesforce AppExchange, Salesforce Community, Salesforce Reports, Salesforce Reporting & Dashboards, ApexPages, Apex Scheduler, Apttus CPQ Certified, SteelBrick CPQ, CTI, Responsive Email Templates, HTML Email, Lightning Web Components (LWC), Nonprofits, NPSP, CRM APIs, Education, K-12 Education, Platform Developer 1 Certification, Salesforce Certified Platform App Builder, Web Services, Email Studio, Marketing Cloud, Server-side JavaScript, Salesforce Cloud Flow, Certified Salesforce Administrator, API Platforms, API Design, Architecture, PBX, Cisco, CPQ, Intuit QuickBooks, TMS, API Integration, HubSpot CRM, Zoho, Monday.com, APIs, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, Google Tag Manager, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, Product Owner, Cloud, Email, User Interface (UI), User Experience (UX), Integration, Field Service, Customer Relationship Management (CRM), CRM Systems, Data Transformation, DataWeave, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Omni-channel, Salesforce Platform Events, Data Modeling, Messaging, Salesforce Development Community (SFDC), eCommerce, Cloud Services

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring