Sorin Alupoaie, SaaS Developer in Dublin, Ireland
Sorin Alupoaie

SaaS Developer in Dublin, Ireland

Member since March 14, 2020
A product developer and entrepreneur, Sorin has more than 15 years’ experience in building complex software applications. With strong verbal and written communication skills, he loves shipping products that solve painful customer problems. Sorin has experience and skills in a vast range of software technologies, including Python development, data engineering, machine learning, natural language processing, RESTfull API, JavaScript, and React.
Sorin is now available for hire

Portfolio

  • Cx Moments
    Amazon Web Services (AWS), AWS, React, Angular, JavaScript, MongoDB, Node.js...
  • IBM
    Amazon Web Services (AWS), AWS, JavaScript, Python
  • Dell
    OpenStack, Elasticsearch, APIs, Hadoop, Python, Java

Experience

Location

Dublin, Ireland

Availability

Part-time

Preferred Environment

Slack, Linux, PyCharm, WebStorm

The most amazing...

...SaaS app I've built uses artificial intelligence to analyze and categorize in real time tens of thousands of customer service conversations every day.

Employment

  • Lead Product Developer and CTO

    2016 - PRESENT
    Cx Moments
    • Built and shipped a SaaS AI product helping customer service managers categorize and uncover insights from the textual content of support tickets, chats, phone calls, and surveys.
    • Led the product development from the MVP phase to scaling it to support hundreds of users and analyze tens of thousands of customer service conversations every day.
    • Developed software components across the full stack of the product architecture, back end, and front end.
    • Developed machine learning models (text categorization) using deep learning applied to natural language and transfer learning (BERT, RoBERTa).
    • Hired, mentored, and coordinated a team of five engineers: designer, software developers, and machine learning engineer.
    • Uncovered unmet customer needs by conducting in-depth customer interviews and used the findings to develop new and better product features.
    • Developed API integrations with over 10 cloud-based helpdesks and CRMs (Salesforce, Zendesk, Freshdesk, Intercom, Zoho, Livechat, etc).
    • Scoped, owned, and presented technical solutions to prospective customers.
    Technologies: Amazon Web Services (AWS), AWS, React, Angular, JavaScript, MongoDB, Node.js, Machine Learning, Natural Language Processing (NLP), Python
  • Product Innovation Developer

    2013 - 2016
    IBM
    • Designed and prototyped complex analytics use cases with customers to validate future product offerings.
    • Implemented customer project that correlates mobile network performance measurement data with customer survey data in order to determine what network KPIs are driving customer dissatisfaction.
    • Implemented proof-of-concept that applies time series analysis to detect and alarm on anomalous behavior in hundreds of network performance metrics.
    • Collaborated with the Product Management team to define the vision, technical strategy, architecture and roadmap of subsequent Product set.
    Technologies: Amazon Web Services (AWS), AWS, JavaScript, Python
  • Software Development Consultant

    2012 - 2013
    Dell
    • Contributed to the architecture and development of a big data analytics platform for Dell’s public cloud offering (data collection, storage, and data-based service delivery).
    • Proposed and developed new innovative services on top of the existing Cloud platform: Search as a Service (SeaaS) proof-of-concept: out of the box enterprise multi-source indexing and search capabilities for Dell’s public cloud customers.
    • Mentored and supervised students and junior engineers.
    Technologies: OpenStack, Elasticsearch, APIs, Hadoop, Python, Java
  • Senior Software Engineer / Architect

    2007 - 2012
    The Now Factory
    • Designed and implemented low latency solutions for real time traffic analysis and storage.
    • Improved the performance of real time traffic analysis by 1,000x.
    • Developed architectural and design documentation, and researched emerging technologies and tools.
    • Mentored and coached junior engineers, acted as a technical lead of the team, and conducted technical interviews for recruitment.
    • Engaged with customers by conducting proof of concept trials of innovation projects (deployment, analysis, presentation etc).
    • Worked closely with engineering teams to transfer innovation projects into main product development.
    Technologies: TCP/IP, IP Networks, Linux, Java, C++

Experience

  • Automatically Categorize Customer Service Conversations (Development)

    A SaaS app that uses artificial intelligence to help customer service managers categorize and uncover insights from the textual content of support tickets, chats, phone calls, and surveys. Integrated with over 10 cloud-based helpdesks and CRMs.

Skills

  • Languages

    Python, JavaScript, C++, HTML, Java, C, CSS, Bash, SQL
  • Libraries/APIs

    REST APIs, Node.js, Flask-RESTful, Pandas, NumPy, Shopify API, Liquid, React, Zendesk API, Salesforce API, Intercom API, React Redux, SpaCy, NLTK
  • Paradigms

    REST, Agile, Scrum, Data Science, Web Architecture, API Architecture, ETL, Requirements Analysis
  • Platforms

    Linux, AWS EC2, Jupyter Notebook, OpenStack, Google Cloud Platform (GCP), Shopify, Azure, Zendesk, Salesforce, Amazon Web Services (AWS)
  • Storage

    MongoDB, NoSQL, PostgreSQL, Elasticsearch, MySQL, AWS S3
  • Other

    Software Development, Software Developer, APIs, Architecture, Natural Language Processing (NLP), Cloud Computing, Solution Architecture, CTO, Machine Learning, AWS, SaaS, Product Management, OAuth, Team Management, App Product Management, Freshdesk, Google Cloud Natural Language, Chatbots, Statistics, Intercom, Unix Shell Scripting, AWS Cloud Architecture, Data Analysis, NLU, Software Architecture, Cloud Architecture, Production Management, Technical Leadership, System Architecture, TCP/IP, UDP, IP Networks, Network Protocols, Multithreading, Multitenancy
  • Tools

    Jupyter, Auth0, WebStorm, PyCharm, Slack, Google Cloud AI, Tableau, AWS SDK, Git, Gensim
  • Frameworks

    OAuth 2, Django, Angular, Hadoop, AngularJS, Express.js, Flask
  • Industry Expertise

    Project Management

Education

  • Master's degree in Computer Science
    2004 - 2005
    Compiègne University of Technology - France
  • Bachelor of Engineering degree in Computer Science
    1999 - 2004
    Technical University of Timisoara - Romania

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