Swagata Ray, Developer in Toronto, ON, Canada
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Swagata Ray

Verified Expert  in Engineering

Technical Architect and Developer

Location
Toronto, ON, Canada
Toptal Member Since
May 29, 2024

Swagata is an accomplished Salesforce architect with over 14 years of experience. He's proficient in every aspect of the Salesforce ecosystem, including design functions, migration strategies, and integration tools. Having earned many Salesforce certificates, Swagata has garnered extensive experience providing consulting services in the health, retail, and financial industries.

Portfolio

Salesforce
Salesforce, Salesforce Apex, Salesforce Sales Cloud, Salesforce API...
Wipro
APEX Code, Checkmarx, Salesforce
Cognizant
Salesforce, Amazon Connect, Salesforce Sales Cloud, Salesforce Experience Cloud...

Experience

Availability

Part-time

Preferred Environment

Windows, Zoom, Slack, Visual Studio Code (VS Code), Jira, Confluence, Copado, Salesforce

The most amazing...

...project I've been involved in entailed implementing social determinants for a Fortune 10 company.

Work Experience

Technical Architect

2021 - PRESENT
Salesforce
  • Performed analysis, design, development, and implementation tasks for CRM systems and web-based and desktop applications, focusing on customer satisfaction.
  • Analyzed user requirements and determined the customizations required to meet end-user needs, collaborating closely with stakeholders from different geographies and lines of business.
  • Led enterprise-wide initiatives involving cross-functional and cross-business teams.
  • Adapted quickly to new business requirements and focused on interpersonal skills through efficient communication with all project stakeholders.
Technologies: Salesforce, Salesforce Apex, Salesforce Sales Cloud, Salesforce API, Salesforce Service Cloud, Copado, Jira, Zoom, Salesforce Experience Cloud, Salesforce Dataloader, Salesforce Einstein

Technical Architect

2021 - 2021
Wipro
  • Built a strategy to investigate the organization's health status, including security and user adaptability. I provided an executive report with findings, recommendations, and severity levels.
  • Developed comprehensive security models within Salesforce, including user authentication, role-based access controls, and field-level security.
  • Managed the design for cloud security, identity, and access management (IAM), single sign-on (SSO), OAuth, and two-factor authentication (2FA) solutions.
Technologies: APEX Code, Checkmarx, Salesforce

Technical Architect

2013 - 2021
Cognizant
  • Handled CRM process integration with external systems and master data management and integration.
  • Improved service console performance by reducing the time to open cases from twenty to five seconds, achieving a 75% performance improvement, optimizing queries, and implementing correct integration design patterns.
  • Articulated the technical roadmap, including use case prioritization, Salesforce synchronization, and release and environment management.
Technologies: Salesforce, Amazon Connect, Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Service Cloud

Social Determinants for a Fortune 10 Company

This project involved integrating Epic and an internal application using a Fast Healthcare Interoperability Resources (FHIR) API to ingest member and clinical information. I provided the console application for care providers to work on care management, plans, goals, and tasks, setting up appointment scheduling while encrypting and monitoring sensitive data.

I coordinated with groups to approve architectural decisions related to Salesforce and its integration pattern. I set up the survey using the Salesforce survey API to get relevant information from members and provide customized solutions. This project involved leading a team of onshore and offshore developers for multiple development streams. I managed design solutions, including cloud security, identity and access management (IAM), single sign-on (SSO), OAuth, and two-factor authentication (2FA).

Medicare CRM Transformation

I created a 360-degree view for customers by integrating 10+ in-house and cloud systems, helping agents reduce call closure time. I integrated the solution with a telephony system using Amazon Connect, which can do skilled-based call routing, transfers, scripting, and analysis.

This project involved building an end-to-end healthcare provider process for new customers to enroll and create applications. I standardized the DevOps process by guiding best practices and leading technical design, data management, architecture governance, and documentation management. In addition, I articulated the technical roadmap, including use case prioritization, Salesforce synchronization, release and environment management, metadata and data migration, environment comparisons, and version control.

Salesforce Security Health Check

This project involved making a strategy to investigate the organization's health, including security and user adaptability. I provided the executive report with findings, recommendations, and severity levels. I also developed comprehensive security models within Salesforce, including user authentication, role-based access controls, and field-level security. In addition, I managed the design for cloud security, identity and access management (IAM), single sign-on (SSO), OAuth, and two-factor authentication (2FA) solutions.
2001 - 2005

Bachelor's Degree in Electronics

Bengal College of Engineering and Technology - Durgapur, India

MARCH 2023 - PRESENT

Salesforce Health Cloud Accredited Professional

Salesforce

SEPTEMBER 2022 - PRESENT

Salesforce Certified Identity and Access Management Architect

Salesforce

SEPTEMBER 2022 - PRESENT

Salesforce Certified System Architect

Salesforce

SEPTEMBER 2022 - PRESENT

Salesforce Certified Application Architect

Salesforce

Libraries/APIs

Salesforce API, Salesforce REST API, Salesforce Bulk API

Tools

Zoom, Slack, Jira, Confluence, Salesforce Sales Cloud, Salesforce Dataloader, Salesforce Einstein, Amazon Connect, OmniScript, OmniStudio, GitHub, Checkmarx

Frameworks

Salesforce Visualforce

Languages

APEX Code, Java, PHP

Paradigms

Requirements Analysis

Platforms

Windows, Visual Studio Code (VS Code), Salesforce, Salesforce Experience Cloud, Salesforce Security, Salesforce SOQL/SOSL, Salesforce Health Cloud, Copado, J2SE

Storage

Database Structure

Other

Salesforce Apex, Salesforce Service Cloud, Lightning Web Components (LWC), Salesforce CTI, Salesforce Community, Team Management, Integration, Apex Triggers, Salesforce Cloud Flow, AWS Management Console, Security, Identity & Access Management (IAM), Single Sign-on (SSO), OAuth, Two-factor Authentication (2FA), Electronics

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