Tamilselvan Chinnathambi

Business Problem:
The client is a volunteer-based, nonprofit organization that conducts meditation sessions. They needed to enable teachers to contact attendees by call and SMS, and they also wanted to enrich their users' experience alongside many other features.

Solution:
After a thorough analysis of their requirements, I understood that there was a limitation to using Salesforce AppExchange Apps to meet this requirement.
I considered using Twilio APIs for this purpose and created a Lightning Web Component for all UI-related functionalities, from where teachers can initiate calls or send SMSs.
Once the teacher initiates a call or sends an SMS, it calls Twilio APIs to enable the call or send the SMS in the back end using Apex Callout.
I created the error log object to handle failures; I logged all failures and debugged them easily.
I also tracked all calls and SMS initiated from Salesforce for reporting purposes.

Challenge:
I didn't use any third-party tool to make the call or send the SMS. I used Twilio APIs to achieve all these things. So until the feature started working, it was a dark side for us. I faced many issues and resolved them by myself.

Outcome:
Raised the number of the event booking;
Increased revenue.

This project is for a finance industry company that collects loan applications through its website, acting as the lending partner. The information collected from the website is stored in a different database and reaches Salesforce from there.

After submitting the loan application, the interaction with the customer is not ended. The lending partner needs to reach out to the customer to collect more information and documents to proceed with the operation. This process was being handled manually, and the lending partner was entering the details manually in Salesforce. I automated this process in Salesforce using Salesforce Site, Lightning Web Component, and Apex.

Nonprofit companies collect donations from different donors. After each contribution, they need to send a confirmation receipt to the donors. They reached out to us asking for an easy way to upload all donations into Salesforce and a solution to process all donation receipts for a specific interval in bulk. I implemented these features using Salesforce Apex and Visualforce Page.

I implemented the Case Management API by using Apex REST API to create, update, delete, and search for the cases available in Salesforce. Around 30 client applications call this API. We also added an integration layer Mulesoft between a third-party application and the Salesforce Case Management API.

I worked as an Einstein Analytics consultant and implemented the setup of Einstein Analytics and Discovery from scratch. I created the data flow, dataset, recipe, lens, and dashboards for many use cases. I also implemented the Einstein Discovery Modal for Opportunity Win Prediction.

I worked as a Salesforce consultant and developer in this project by implementing a case-and-change management process using Salesforce Standard Feature, declarative, and programmatic approach. I created multiple process builders, workflow rules, email alerts, email templates, Apex class, and Lightning components.

I worked as a sales cloud consultant and developer and implemented various requirements such as Phase SLA, finance approval, reporting manager approval, competitor management, service offering management, account deal qualification, CAS approval, and custom lead conversion page implementation. I also implemented an integration between the company website and Salesforce using a web-to-lead functionality.

I worked as a Salesforce and Informatica developer. As part of my role, I implemented Salesforce and EMS Integration for automating user deactivation, post user deactivation activity, and profile restriction features.

I contributed to implementing and maintaining numerous Salesforce configure, price, and quote (CPQ) software configurations as part of my role on the project. I can provide further details on this project upon request.

I developed this AppExchange PMO application for project management. I oversaw the entire project from development to listing in AppExchange. Currently, this app is under a security review.

I was involved in designing the app, development, unit testing, and testing the app by installing it in other development organizations. I managed the beta and release package creation, business organization management, license management, security scanning using automation tools, and submitting to Salesforce security review.

The client manufactures different products, such as drum anchor winches used in boats. The client needed to implement Field Service Lightning to handle their product Installment and service process at Field. I have implemented it using Salesforce Field Service Lightning end-to-end.

I worked with a nonprofit company devoted to enriching humanity with meditation. We used Salesforce Marketing Cloud to automate sending the right messages to customers and improve the company's marketing strategies and efforts.

As a Salesforce Marketing Cloud consultant, I provided the main system setup, customizations, and automation processes that enable the company to connect with its targeted audience, personalize customer journeys, and grow its brand all within a single platform. I ultimately helped boost their marketing ROI through Salesforce Marketing Cloud services, working with Journey Builder, Automation Studio, and Email Studio.

I worked with a nonprofit company that enriches humanity with meditation. They wanted to bring Marketing Cloud data to an analytics CRM to combine with Salesforce data to get better customer insights. I helped the client with this integration, creating better dashboards and predictions.

I implemented Salesforce Maps for a home improvement company specializing in repairing and replacing home roofs. They needed to use Salesforce Maps to reach out to field service sales leads. I imported thousands of data in a different layer, integrated Maps with other systems, and implemented Maps-related configurations and automation.

I implemented the Salesforce configuration, automation, and integration for an eCommerce company that sells furniture through an eCommerce portal by acting as an intermediary between the manufacturer and the customer.

I implemented the Salesforce configuration, automation, and integration for an eCommerce company that sells manufactured doors through an eCommerce portal.
Notable integrations I did include:
1. Salesforce and QuickBooks online
2. Salesforce and Glenigan
3. Salesforce and the website (eCommerce site built on PHP)