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Umar Nazir, Microsoft Dynamics 365 CRM Solution Specialist and Software Developer in Dubai, United Arab Emirates
Umar Nazir

Microsoft Dynamics 365 CRM Solution Specialist and Software Developer in Dubai, United Arab Emirates

Member since May 10, 2021
Umar is a Microsoft Dynamics 365 CRM solution specialist who excels in Power Platform, SSIS, C#, ASP.NET, and the Microsoft Integration stack. He delivered a digitized bank account opening process with integrated systems used in Dubai's top banks, six industry projects with end-to-end implementation, integrated Emirates ID cards, and SecuGen fingerprints with Dynamics 365 CRM. Umar has experience in Power Platform and Dynamics 365 CRM customization using JavaScript, workflows, and plugins.
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Portfolio

  • PwC
    React, Redux, Node.js, Docker, MuleSoft, HTML5, CSS, DevOps, CI/CD Pipelines...
  • TechVista Systems Pvt
    Dynamics CRM 365, Microsoft Dynamics CRM, JavaScript, C#.NET...
  • PwC
    React, Node.js, HTML5, CSS, Redux, JavaScript 6, Webpack, Git...

Experience

  • Visual Studio 9 years
  • JavaScript 9 years
  • Microsoft Data Transformation Services (now SSIS) 9 years
  • C#.NET 8 years
  • KingswaySoft 8 years
  • SSRS Reports 8 years
  • .NET Core 2 years
  • Microsoft Power Platform 1 year

Location

Dubai, United Arab Emirates

Availability

Full-time

Preferred Environment

C#.NET, Dynamics CRM 365, ASP.NET MVC, JSON, JSON API, APIs, REST, Microsoft Power Platform, Microsoft Power Apps, .NET

The most amazing...

...tool I've built and was awarded for was a digitized bank account opening process that integrated systems with Microsoft Dynamics 365 CRM used in Dubai's banks.

Employment

  • Senior Full-stack Developer

    2021 - 2022
    PwC
    • Developed a React web application for the Al Etihad Credit Bureau (AECB) credit card scoring and reporting system. Developed the application architecture and APIs for web and mobile applications.
    • Implemented multiple integrations, using single sign-on (SSO) SAML 2.0 for the UAE Pass, and implemented payment gateway integration with Network International. I also worked on Drupal to update the client's website as part of the integration.
    • Designed and developed application APIs using Facebook Parse Server in Node.js and MuleSoft. I also documented technical architecture and the APIs using Postman to provide a clear understanding for reference.
    • Implemented, for deployments, the DevOps CI/CD automation process. I also used Docker and Docker Swarm to deploy the app to multiple servers.
    Technologies: React, Redux, Node.js, Docker, MuleSoft, HTML5, CSS, DevOps, CI/CD Pipelines, MongoDB, TypeScript, Next.js, Jest, Stripe API, Stripe, Stripe Checkout, Vue

  • Senior Microsoft Dynamics 365 CRM Consultant

    2019 - 2022
    TechVista Systems Pvt
    • Gathered client requirements, transformed them into technical tasks, and assigned them to team members. Oversaw and participated in the analysis, development, customization, deployment, and extension of Microsoft Dynamics 365 CRM.
    • Led a team of five developers to deliver a large-scale implementation of Microsoft Dynamics 365 CRM for a bank project. Assigned technical tasks based on their level of expertise, reviewed their code, and provided feedback.
    • Digitized bank CASA (current and saving account) opening process using Emirates ID card integration in Dynamics 365 CRM for retail and corporate customers. Designed and developed a multi-level approval process according to business requirements.
    • Personalized a lead and opportunity management module in Microsoft Dynamics 365 CRM. Designed and developed WCF services for Microsoft Dynamics 365 CRM integration with the mobile app and other systems.
    • Customized Microsoft Dynamics 365 CRM UI using .NET, C #, ASP.NET, WCF, HTML, CSS, JavaScript, and FetchXML. Performed data migration from legacy systems to Microsoft Dynamics 365 CRM using SSIS packages and the kingswaySoft tool.
    • Designed and developed SSRS reports based on business user requirements. Tracked and fixed bugs using Jira and the bank HPS system as a reporting tool.
    Technologies: Dynamics CRM 365, Microsoft Dynamics CRM, JavaScript, C#.NET, SQL Server Integration Services (SSIS), KingswaySoft, SSRS Reports, Scrum, Agile, Project Management, Jira, REST APIs, ActivePresenter, SQL, JSON REST APIs, Architecture, Microsoft Power Platform, Node.js, Angular, HTML, Email Marketing, SMS Marketing, Microsoft Power Apps

  • Full-stack Developer

    2021 - 2021
    PwC
    • Developed a React app. implementing product design tools: Persona, Experience Journey, Stakeholders Map and many other tools. Worked as an application architect to lay down the architect of the application.
    • Designed and developed APIs in Parse Server/Node.js for the list of tools. Led the team in defining tasks, implementing the React client app and back-end APIs, and testing the application with the QA team.
    • Used GitHub repositories and CI/CD pipelines to deploy apps. Deployed the client, application server, and dashboard app to AWS.
    Technologies: React, Node.js, HTML5, CSS, Redux, JavaScript 6, Webpack, Git, Amazon Web Services (AWS), MongoDB, CI/CD Pipelines

  • Microsoft Dynamics 365 CRM Solution Specialist

    2017 - 2018
    SAED International
    • Customized a Microsoft Dynamics 365 CRM sales module for B2C and B2B to enhance the sales team experience in CRM. Designed and developed a multilevel approval process for B2C and B2B processes in Dynamics 365 CRM.
    • Led a team of four, including a designer, software engineers, and QA, to design and develop sales processes in mobile applications, B2C and B2B in Microsoft Dynamics 365 CRM by assigning tasks to all team members and reviewing their code.
    • Designed and developed auto-assignment of leads to different departments according to configured criteria. Designed and developed a REST API to integrate mobile applications and create different types of sales orders in Microsoft Dynamics 365 CRM.
    • Integrated SecuGen Fingerprints with Microsoft Dynamics 365 CRM to help the labor management department track labor movement in a more effective and efficient way.
    Technologies: Dynamics CRM 365, ASP.NET, SSRS Reports, .NET, C#, JavaScript, Secugen, JSON REST APIs

  • Microsoft Dynamics 365 CRM Developer

    2016 - 2017
    SCTH – Saudi Commission for Tourism & National Heritage
    • Personalized a Microsoft Dynamics 365 CRM Service management module to keep track of customer requests and provide support. The call center agents receive customer calls and log complaints, inquiries, or suggestions.
    • Customized Dynamics 365 CRM to send complaint numbers and their resolution date through SMS and email to the customer. Integrated Microsoft Dynamics 365 CRM with SMS service Twilio (an SMS gateway) to send notifications to customers.
    • Designed and developed a custom portal in ASP.NET for customers to log queries as complaints, inquiries, or suggestions. Integrated the ASP.NET portal with Microsoft Dynamics 365 CRM to create cases in Microsoft Dynamics 365 CRM.
    • Worked on a Microsoft portal and integrated it with Microsoft Dynamics 365 CRM to create cases and upload files in SharePoint.
    Technologies: Dynamics CRM 365, JavaScript, C#.NET, ASP.NET, C#, Amazon Web Services (AWS), AWS Cloud Architecture, MySQL, HTML

  • Microsoft Dynamics 365 CRM Developer

    2013 - 2016
    VeriPark Gulf
    • Developed a customer 360 view that provides the insight of customer information in one form. Customer 360 view includes basic customer information, the last ten real-time transactions, and the customer's interaction history through different channels.
    • Customized the Microsoft Dynamics CRM sales module to help business users manage leads and opportunities more efficiently. Developed the auto-assignment of leads to different department users according to the configured criteria.
    • Customized MS CRM Marketing modules to help businesses target new and existing customers for sales. Developed approval process on a campaign to take approvals from higher management before the campaign launch.
    • Developed SSIS packages to import data from different systems to MS Dynamics CRM. This was a combination of SSIS packages and the KingswaySoft (SSIS integration toolkit for Microsoft Dynamics CRM) tool used to import data into Microsoft Dynamics CRM.
    Technologies: Dynamics CRM 365, SSIS Packages, SSRS Reports, .NET, C#, JavaScript, Entity Framework

  • Software Engineer

    2011 - 2013
    Convo
    • Developed an iPhone and desktop version of the Convo application. The primary objective of this application was to provide internal corporate communication, sharing, and collaboration; while significantly reducing email overload.
    • Designed and developed a collaboration experience that enables rich discussions of visual content such as images, files, and web pages. The application had multiple modules such as notes, task lists, images gallery, and a news feed similar to the one on Facebook.
    • Designed and developed advertisement modules in Adobe Flex for the Convo desktop application.
    Technologies: iPhone SDK, iPhone, Objective-C

Experience

  • Automation Bank Process in Microsoft Dynamics 365 CRM
    http://shorturl.at/ilqA4

    I customized a Microsoft Dynamics 365 CRM sales module to help business users generate sales more effectively and efficiently. Major features developed for the sales process include a customized sales module for retail and corporate banking, digitized CASA (current account and saving account) opening process through MS Dynamics 365 CRM.

    Additionally, I designed and developed an N-Level approval process for CASA. This approval process helps the business for a specific application until N-level approval in the management hierarchy is automatically handled by the system.

  • Microsoft Dynamics 365 CRM Manpower Company Project

    I customized a Microsoft Dynamics 365 CRM sales module for B2C and B2B clients to enhance the sales team experience in CRM. I designed and developed a multilevel approval process for B2C and B2B processes in Dynamics 365 CRM, and auto-assignment of leads to different departments according to configured criteria.

    Additionally, I have designed and customized the MS Dynamics 365 CRM sales module to generate and print PDF documents from configured templates efficiently with few clicks. The customizations also includes history tracking of print out and auto-generated documents.

  • Microsoft Dynamics 365 CRM Bank Project

    Developed a customer 360 view that provides the insight of customer information in one form. Customer 360 view includes basic customer information, the last ten real-time transactions, and the customer's interaction history through different channels.

    Additionally, I have customized a service management module to keep track of customer requests and provided efficient support to clients. Major features of the service management modules include:

    i) Distribution of cases according to departments based on keywords and service type.
    ii) N level of escalation according to service type.
    iii) Integration with the SMS gateway to send notifications to customers.
    iv) Integration with the web to create cases in MS CRM.

Skills

  • Languages

    C#.NET, JavaScript, C#, Objective-C, SQL, HTML, HTML5, CSS, JavaScript 6, TypeScript

  • Frameworks

    ASP.NET, .NET Core, .NET, iPhone SDK, ASP.NET MVC, ASP.NET Core, Angular, Redux, Next.js, Jest

  • Libraries/APIs

    REST APIs, iTextSharp, Twilio API, JSON API, Entity Framework, Node.js, React, Stripe API, Stripe, Vue

  • Tools

    Microsoft Dynamics CRM, Jira, ActivePresenter, Microsoft Dynamics, TFS, Visual Studio, RestSharp, Microsoft Teams, Microsoft Power Apps, Webpack, Git, Stripe Checkout

  • Other

    SSRS Reports, Programming, KingswaySoft, Customer Support, Customer Service, Solution Design, Microsoft Power Automate, Secugen finger prints, Microsoft Data Transformation Services (now SSIS), Secugen, SSIS Packages, App Integration, SSIS Custom Components, Microsoft Power Platform, iPhone, Dynamics CRM 365, Functional Design, CRM Configuration, Excel 365, APIs, Architecture, JSON REST APIs, API Integration, Outlook, Office 365, AWS Cloud Architecture, CI/CD Pipelines, Email Marketing, SMS Marketing

  • Platforms

    Microsoft, Azure, Azure IaaS, Azure PaaS, Twilio, SharePoint, Amazon Web Services (AWS), Docker, MuleSoft

  • Storage

    SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Databases, JSON, Microsoft SQL Server, MySQL, MongoDB

  • Industry Expertise

    Project Management

  • Paradigms

    Scrum, Agile, Functional Analysis, Automation, REST, Test-driven Development (TDD), DevOps

Education

  • Bachelor's Degree in Computer Science BSCS
    2007 - 2011
    National University of Computer & Emerging Sciences (FAST-NU) - Islamabad, Pakistan

Certifications

  • PL-900: Microsoft Power Platform Fundamentals
    OCTOBER 2020 - PRESENT
    Microsoft
  • AZ-900: Azure Fundamentals
    OCTOBER 2020 - PRESENT
    Microsoft
  • MB-600 Microsoft Dynamics 365 + Power Platform Solution Architect
    AUGUST 2020 - AUGUST 2022
    Microsoft
  • Dynamics 365 Sales Functional Consultant Associate
    JUNE 2020 - JUNE 2022
    Microsoft
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
    JUNE 2020 - JUNE 2022
    Microsoft
  • MB-230: Microsoft Dynamics 365 Customer Service
    JUNE 2020 - PRESENT
    Microsoft
  • MB-210 Microsoft Dynamics 365 for Sales
    JUNE 2020 - PRESENT
    Microsoft
  • MB-200: Microsoft Power Platform + Dynamics 365 Core
    APRIL 2020 - PRESENT
    Microsoft

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