Yash Rohan Singh, Salesforce Developer in Vancouver, BC, Canada
Yash Rohan Singh

Salesforce Developer in Vancouver, BC, Canada

Member since October 25, 2020
Yash is a motivated senior Salesforce consultant and developer with broad Salesforce product expertise. He has completed projects in the telecommunications, financial, pharmaceutical, and fast-moving consumer goods industries, including an AI-based case creation process that provided highly accurate results. Yash enjoys finding creative ways of leveraging Salesforce to address the ever-changing needs of business organizations.
Yash is now available for hire

Portfolio

  • ContractPod AI
    Salesforce Lightning, AppExchange Security Review, Salesforce
  • Consultant
    Salesforce Einstein, Salesforce Service Cloud, Aura, Salesforce Lightning...
  • Deloitte
    Salesforce Lightning, Lightning Communities, Salesforce

Experience

Location

Vancouver, BC, Canada

Availability

Full-time

Preferred Environment

Visual Studio Code, Google API, Salesforce REST API, Integration, Salesforce AppExchange, Lightning Components, Lightning Communities, Apex, Salesforce, Salesforce CPQ

The most amazing...

...product I've developed is an AI-based case creation process that provided highly accurate results to help service agents create cases on the fly.

Employment

  • Senior Salesforce Developer

    2020 - 2020
    ContractPod AI
    • Designed the entire DevOps process for the development lifecycle, which eased the development and lifecycle and helped the team roll out multiple functionalities in parallel.
    • Designed a configurable way to store all the metadata involved. This decreased the dependency on the code involved and made it easier to develop functionalities based on client requirements.
    • Built multiple complex components that helped users to customize their contracts based on their needs.
    • Developed the integration framework between Salesforce and the external system to make complex callouts in a much more modular way.
    Technologies: Salesforce Lightning, AppExchange Security Review, Salesforce
  • Deloitte

    2019 - 2020
    Consultant
    • Designed and implemented a complex case management system.
    • Developed a customer community to create custom UI screens.
    • Setup Salesforce knowledge, case escalation, and assignment and workflow rules.
    • Developed Einstein chatbot capabilities.
    • Trained new team members, campus recruits, and cross trainees on Salesforce development.
    Technologies: Salesforce Einstein, Salesforce Service Cloud, Aura, Salesforce Lightning, Lightning Components, Lightning Communities, Salesforce Apex, Salesforce, Salesforce CPQ
  • Business Technology Analyst

    2017 - 2019
    Deloitte
    • Designed and implemented a service cloud-based application.
    • Designed the entire Knowledge architecture.
    • Developed and implemented the onboarding module in the application, which was one of the key modules in the release.
    • Assisted the full cycle implementation, starting from the discovery to the go-live phase.
    • Created different generic components that helped the team to speed up its implementation throughout the project lifecycle.
    Technologies: Salesforce Lightning, Lightning Communities, Salesforce
  • Senior Associate Consultant

    2016 - 2017
    Senior Associate Consultant
    • Built an initial framework to load the existing data from an older database to cloud technology.
    • Assisted the development team in maintaining the current software and developing new enhancements to integrate the legacy system with newer, modern cloud technology.
    • Built Salesforce reports and dashboards. Created various configurations to optimize delivery.
    Technologies: Mainframe, Salesforce

Experience

  • Case Management System for Medtech Firm

    Designed and implemented a complex case management system to track medical inquiries, adverse events, and product complaints from health care professionals and provisions agents to provide a response. Developed a customer community to create custom UI screens using Lightning components for inquiry intake. Setup the Salesforce knowledge, case escalation, and assignment and workflow rules. Developed Einstein chatbot capabilities along with a live agent to automate the inquiry intake capabilities and reduce manual efforts. Trained new team members, campus recruits, and cross trainees on Salesforce development.

    Technologies: Salesforce Community, Service Cloud, Lightning, and Apex Development. Einstein Chatbot, REST API, and Knowledge Articles.

  • Service Cloud-based Application for Pharmaceuticals Firm

    Designed and implemented a service cloud-based application. The application helped live agents provide information to the healthcare provider with the Salesforce Knowledge Article's help and maintain cases for each inquiry. Designed the entire Knowledge architecture wherein the knowledge articles can go through different processes. Developed and implemented the onboarding module in the application, one of the key modules in the release. Assisted the full cycle implementation, starting from the discovery to the go-live phase. Responsible for creating the SDD documents and technical specification document apart from development. Created different generic components that helped the team to speed up its implementation throughout the project lifecycle.

    Technologies: Salesforce, Lightning and Apex Development, REST API.

  • AI-based CLM

    A Salesforce-based CLM tool to automate the workflow for contract services. It helped to integrate with other services to redefine the contract lifecycle management. I developed this with Apex, LWC , and VF.

Skills

  • Languages

    Apex, APEX Code, Java
  • Frameworks

    Lightning Components
  • Libraries/APIs

    Salesforce REST API, Google API, REST APIs, Facebook API
  • Platforms

    Salesforce, Visual Studio Code
  • Other

    Integration, Salesforce Service Cloud, Salesforce Apex, Salesforce Lightning, Aura, Salesforce AppExchange, Algorithms, Data Structures, Communities, Salesforce Knowledge, AppExchange Security Review
  • Tools

    Lightning Communities, Bitbucket, Salesforce DX, Salesforce CPQ

Education

  • Bachelor's Degree in Computer Science
    2012 - 2016
    Jaypee Institute of Information Technology - Noida, India

Certifications

  • Salesforce Certified Platform Developer
    JUNE 2018 - PRESENT
    Salesforce

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