Zach Kilburn, Salesforce.com Administration Developer in Tulsa, OK, United States
Zach Kilburn

Salesforce.com Administration Developer in Tulsa, OK, United States

Member since November 26, 2021
Zach is a certified Salesforce developer and administrator with four years of experience turning business dreams into reality. He excels in building scalable solutions for sales, marketing, and finance teams in startups and large organizations at the top of their field. With a strong understanding of core technologies such as Lightning Web Components, platform events, Apex, and process automation, Zach is well versed in best development practices for the Salesforce environment.
Zach is now available for hire

Portfolio

  • Freedom Mortgage
    Salesforce Apex, Salesforce Aura Components, Git, GitHub, Salesforce
  • KilburnConsulting
    Salesforce, Salesforce.com Administration, Salesforce Apex
  • ActiveCampaign
    Salesforce Apex, Salesforce Aura Components, GitLab, GitLab CI/CD, Git...

Experience

Location

Tulsa, OK, United States

Availability

Part-time

Preferred Environment

VS Code, Salesforce, Windows, MacOS, Ubuntu

The most amazing...

...thing I've developed is a React-based computer telephony integration for HubSpot that allows outbound dialing through Five9.

Employment

  • Software Engineer

    2021 - PRESENT
    Freedom Mortgage
    • Maintained and improved upon existing Salesforce functionality.
    • Developed a clean, consistent, and well-tested code for deployment.
    • Contributed to the team planning and advised on best practices for Salesforce lead routing and management.
    Technologies: Salesforce Apex, Salesforce Aura Components, Git, GitHub, Salesforce
  • Owner

    2019 - PRESENT
    KilburnConsulting
    • Assisted in new Salesforce organization setup and ongoing maintenance.
    • Gathered data through web scraping; compiled and managed the client databases.
    • Interpreted the client’s business logic and built efficient data pipelines.
    • Developed the new tools and software to accommodate the custom business needs.
    Technologies: Salesforce, Salesforce.com Administration, Salesforce Apex
  • Software Engineer

    2020 - 2021
    ActiveCampaign
    • Created new features for and maintained ActiveCampaign’s Salesforce integration app.
    • Participated in planning, designing, and documenting the app features.
    • Handled escalated customer requests that required engineering support.
    • Assisted in meeting Salesforce partnership requirements and security reviews to prepare the application for the Salesforce AppExchange.
    Technologies: Salesforce Apex, Salesforce Aura Components, GitLab, GitLab CI/CD, Git, Salesforce
  • Salesforce Administrator

    2018 - 2020
    ConsumerAffairs.com
    • Handled essential administrative functions such as creating reports and dashboards, maintaining data cleanliness, automating business processes, implementing security practices, and managing integrations.
    • Extended the Five9 integration to Salesforce to support call center agents and enhance reporting.
    • Created a new functionality using custom Apex classes, Visualforce pages, and Lightning web components.
    • Developed and presented the training materials and ensured that page layouts were aligned with the users’ needs and workflows.
    • Communicated within the organization to ensure proper data management and support business processes.
    • Developed an SMS autoresponder application that enhanced conversion rates and improved user experiences.
    Technologies: Salesforce.com Administration, Five9, Mode Analytics, Python, Flask-RESTful, Twilio, SMS Bots, Lightning Web Components (LWC), Zapier, Salesforce
  • Account Executive

    2015 - 2017
    Expert TA
    • Engaged in a full-cycle sales process encompassing cold calling, product demonstrations, account management, and customer support.
    • Managed HubSpot CRM, including sending marketing emails, coordinating webinars, and managing digital advertising campaigns.
    • Contributed to planning discussions related to the product features and enhancements.
    • Aided in regression testing and quality assurance related to the product updates.
    Technologies: Communication, Sales, HubSpot CRM, Quality Assurance (QA), Marketing Mix

Experience

  • Five9—HubSpot Dialer

    The Five9—HubSpot Dialer is an application that allows HubSpot users to make click-to-dial outbound calls from the HubSpot CRM using Five9. It creates basic call engagement records in HubSpot after a call is dispositioned. If a user adds call outcomes in HubSpot that match its Five9 dispositions, the user can align call results between the two systems. This application fills an existing gap in HubSpot’s marketplace, as there is no official offering of a telephony product for users of Five9. However, it is not an official solution supported by either HubSpot or Five9.

    I utilized open-source libraries from HubSpot and Five9 to develop a Node.js and React dialer interface with an OAuth-connected back end.

  • Salesforce AppExchange Application for ActiveCampaign
    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FtRcWUAV

    ActiveCampaign is a marketing automation and CRM platform with a rich ecosystem of available third-party integrations. The ActiveCampaign Salesforce integration allows customers to synchronize the contact, lead, account, and opportunity data between the two systems.

    I worked on the team that maintained the AppExchange application, which allowed ActiveCampaign users to extend their Salesforce environments to include ActiveCampaign marketing automation tools. I contributed to developing an enhancement to support syncing Salesforce opportunities with ActiveCampaign custom objects.

  • Enhancements of Five9 Integration to Salesforce

    Five9 is an enterprise-level telecommunications service provider and is a popular choice for sales teams and call centers. Their existing Salesforce integration works well, but sometimes the business requirements can’t be met with out-of-the-box solutions.

    I customized the existing Five9 integration to Salesforce while working with ConsumerAffairs. I developed new features that allowed the organization to better align call tasks with the lead records, run more rich and detailed reports regarding agent productivity, and support agent workflows through user interface enhancements.

Skills

  • Languages

    Python, JavaScript, TypeScript
  • Frameworks

    Visualforce, Windows PowerShell
  • Libraries/APIs

    Flask-RESTful, Node.js, React
  • Tools

    Zapier, Five9, Salesforce DX, VS Code, Git, GitHub, GitLab, GitLab CI/CD
  • Paradigms

    Automation
  • Platforms

    Salesforce, MacOS, Heroku, Windows, Ubuntu, Twilio
  • Other

    Salesforce Apex, Salesforce Aura Components, Salesforce.com Administration, Salesforce MVC, Web Scraping, Interactive Voice Response (IVR), Quality Assurance (QA), Research, Scientific Data Analysis, Communication, Business, Marketing Mix, HubSpot CRM, Lightning Web Components (LWC), Mode Analytics, Salesforce AppExchange, SOAP, Sales, SMS Bots

Education

  • Master's Degree in Environmental Science
    2010 - 2012
    Oklahoma State University - Tulsa, OK, USA
  • Bachelor's Degree in Marketing
    2004 - 2008
    Oklahoma State University - Stillwater, OK, USA

Certifications

  • Salesforce Certified Platform Developer
    AUGUST 2020 - PRESENT
    Salesforce
  • Salesforce Certified Administrator
    SEPTEMBER 2018 - PRESENT
    Salesforce

To view more profiles

Join Toptal
Share it with others