Software Engineer2021 - PRESENTFreedom Mortgage
Technologies: Salesforce Apex, Salesforce Aura Components, Git, GitHub, Salesforce
- Maintained and improved upon existing Salesforce functionality.
- Developed a clean, consistent, and well-tested code for deployment.
- Contributed to the team planning and advised on best practices for Salesforce lead routing and management.
Owner2019 - PRESENTKilburnConsulting
Technologies: Salesforce, Salesforce.com Administration, Salesforce Apex
- Assisted in new Salesforce organization setup and ongoing maintenance.
- Gathered data through web scraping; compiled and managed the client databases.
- Interpreted the client’s business logic and built efficient data pipelines.
- Developed the new tools and software to accommodate the custom business needs.
Software Engineer2020 - 2021ActiveCampaign
Technologies: Salesforce Apex, Salesforce Aura Components, GitLab, GitLab CI/CD, Git, Salesforce
- Created new features for and maintained ActiveCampaign’s Salesforce integration app.
- Participated in planning, designing, and documenting the app features.
- Handled escalated customer requests that required engineering support.
- Assisted in meeting Salesforce partnership requirements and security reviews to prepare the application for the Salesforce AppExchange.
Salesforce Administrator2018 - 2020ConsumerAffairs.com
Technologies: Salesforce.com Administration, Five9, Mode Analytics, Python, Flask-RESTful, Twilio, SMS Bots, Lightning Web Components (LWC), Zapier, Salesforce
- Handled essential administrative functions such as creating reports and dashboards, maintaining data cleanliness, automating business processes, implementing security practices, and managing integrations.
- Extended the Five9 integration to Salesforce to support call center agents and enhance reporting.
- Created a new functionality using custom Apex classes, Visualforce pages, and Lightning web components.
- Developed and presented the training materials and ensured that page layouts were aligned with the users’ needs and workflows.
- Communicated within the organization to ensure proper data management and support business processes.
- Developed an SMS autoresponder application that enhanced conversion rates and improved user experiences.
Account Executive2015 - 2017Expert TA
Technologies: Communication, Sales, HubSpot CRM, Quality Assurance (QA), Marketing Mix
- Engaged in a full-cycle sales process encompassing cold calling, product demonstrations, account management, and customer support.
- Managed HubSpot CRM, including sending marketing emails, coordinating webinars, and managing digital advertising campaigns.
- Contributed to planning discussions related to the product features and enhancements.
- Aided in regression testing and quality assurance related to the product updates.