Digital Customer Experience

Digital Customer Experience Services for Increased Engagement

Work with Toptal’s digital customer experience experts to harness industry-leading methodologies and customer-centric design to create intuitive products, services, and customer experiences that will future-proof your growth and capabilities.
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Based on 1782 reviews as of June 22, 2024

Basak Akcam Trotter

Team Leader

Featured Team of Digital Customer Experience Specialists

Basak Akcam Trotter

Product Manager

Basak is a customer-focused product manager and product management director with 22+ years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate in regions like Turkey, the Middle East, South Africa, and the US. With a stellar track record of success in devising and implementing highly effective digital solutions, Basak is passionate about data and analytics-driven methodologies.

Previously at



22+ Years

Åsa Andersson

Customer Experience Expert

Åsa launched her consulting practice after a 20-year global career as a customer experience (CX) practitioner and executive leader within CX design for big corporations like Publicis Sapient, Ikea, du, Pandora, and Bang & Olufsen. She led large and complex CX transformations and helped multiple brands improve their whole CX journey to reach their business goals. Åsa’s deep expertise in data-led CX innovation and UX strategies made her want to become independent.

Previously at



20+ Years

Alex Gurevich

Digital Product Designer

For the last 17 years, Alex has built, managed, and led a design agency that provides branding, marketing, and web development services. During that time, Alex has provided branding, app design, and UI/UX solutions for clients in various industries, including Fox Sports, Credit Karma, Goodwill, the USDA, and the US Air Force.

Previously at



17+ Years



Digital Customer Experience Services

Enhance digital touchpoints, streamline customer journeys, boost your business’s performance and customer satisfaction, and transform your digital operations with Toptal’s Digital Customer Experience Services.

Digital Transformation Consulting

Digitalize operations and customer interactions comprehensively to maintain a competitive edge in a digital-first world.

UX Design Services

Create engaging and functional UIs that significantly enhance user satisfaction and overall usability.

UX Research

Gain deep insight into users’ behavior and needs to drive innovative design solutions and strategic improvements.

Rapid Prototyping Services

Deploy rapid prototyping with human-centered design, testing products with unmatched agility and precision for optimal outcomes.

Customer Journey Consulting

Optimize customer interactions across digital platforms, enhancing satisfaction and boosting conversions effectively.

Design System Services

Establish a unified visual and functional framework, ensuring a consistent, scalable UX across all digital products.


Digital Customer Experience Solutions That Deliver Value

From services to team augmentation—Toptal has the right model for your business and project needs.

How Toptal’s Advisory and Consulting Works

Partner with our team to receive full advisory and consulting services to outline clear solutions for solving your business and technology challenges.


Define a Problem

A leader from our team will work with you to understand your goals and assess your business challenges.

Design an Approach

We’ll develop the best approach to achieve your goals and solve your business challenges.

Deliver a Solution

We’ll deliver a clear solution and consult on how to best execute and implement your tailored solution.

Collaboration that works

How to Work With Toptal for Your Digital Customer Experience Needs

Toptal matches you directly with global consulting leaders from our network in hours—not weeks or months.


Talk to a Digital Customer Experience Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.

Get the Perfect Solution

From full end-to-end delivery to team augmentation, choose the best model for your business and project needs.

The Right Fit, Every Time

Work with Toptal’s Digital Customer Experience team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Maximize your business performance with Toptal’s Digital Customer Experience Services

Get a Consultation Today


Explore Insights From the Digital Customer Experience Field

Read the latest articles and resources to keep you current on emerging trends in digital innovation, customer experience, product design, UX best practices, and more.

Does DTC Have a Future in the CPG Industry?

From accelerating innovation to enhancing consumer connections, DTC could reshape CPG. A leader in digital customer experience Sara Kahlau and DTC Sales Lead Brennan Shanks explore strategies for revolutionizing consumer engagement and driving brand growth.

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Sara Kahlau

Sara Kahlau

10 Years of Experience
Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Previously at

Booz & CoPwCL’Oreal Groupe


Schedule a Call with Toptal’s Digital Customer Experience Team Today

The Technology Service division at Toptal provides world-class technology consulting and implementation services to clients. Through their experience with the world’s largest consulting firms and product companies, the division has served a range of clients across industries on their innovation and digital transformation initiatives.

Get a Consultation Today


More Digital Customer Experience Capabilities

Pair Toptal’s Digital Customer Experience Services with related competencies to tackle your business initiatives extensively.

Maximize your business performance with Toptal’s Digital Customer Experience Services

Get a Consultation Today