Digital Customer Experience Services for Increased Engagement

Work with Toptal’s digital customer experience experts to harness industry-leading methodologies and customer-centric design to create intuitive products, services, and customer experiences that will future-proof your growth and capabilities.

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Team Leader

Featured Team of Digital Customer Experience Specialists

Basak Akcam Trotter

Product Manager

Basak is a customer-focused product manager and product management director with 22+ years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate in regions like Turkey, the Middle East, South Africa, and the US. With a stellar track record of success in devising and implementing highly effective digital solutions, Basak is passionate about data and analytics-driven methodologies.

Previously at

Experience

22+ Years

Asa Andersson

Customer Experience Expert

Åsa launched her consulting practice after a 20-year global career as a customer experience (CX) practitioner and executive leader within CX design for big corporations like Publicis Sapient, Ikea, du, Pandora, and Bang & Olufsen. She led large and complex CX transformations and helped multiple brands improve their whole CX journey to reach their business goals. Åsa’s deep expertise in data-led CX innovation and UX strategies made her want to become independent.

Previously at

Experience

20+ Years

Alex Gurevich

Digital Product Designer

For the last 17 years, Alex has built, managed, and led a design agency that provides branding, marketing, and web development services. During that time, Alex has provided branding, app design, and UI/UX solutions for clients in various industries, including Fox Sports, Credit Karma, Goodwill, the USDA, and the US Air Force.

Previously at

Experience

17+ Years

TRUSTED BY LEADING BRANDS

Ali Faraj

CSO & CTO, Technology Services

25 Years of Experience

Previously At

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OUR SERVICES

Digital Customer Experience Services

Enhance digital touchpoints, streamline customer journeys, boost your business’s performance and customer satisfaction, and transform your digital operations with Toptal’s Digital Customer Experience Services.

CUSTOMIZED SOLUTIONS

Digital Customer Experience Solutions That Drive Impact

Toptal delivers leading digital customer experience services through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.

Managed Delivery by Toptal
On-demand Talent and Teams

Managed Delivery by Toptal

End-to-end project delivery per your specific requirements.

CSO & CTO, Technology Services

Delivery Manager

CX Designer

UX Consultant

UX Researcher

UI/UX Designer

Digital Product Designer

UX Strategist

Ali Faraj

CSO & CTO, Technology Services

Ali is an IT leader and strategist with 25+ years of experience at IBM, Verizon, Thomson Reuters, and Cognizant. He has led global teams, building and scaling multibillion-dollar annual growth. As a turnaround and strategic growth expert, he has jump-started innovation, grown revenue, and improved productivity. He has worked across verticals and across a wide range of technologies including AI/ML, cloud, ERP, CRM, ITSM, cybersecurity, and others.

Previously at

Technology Experience

25+ Years

Rachael Karaffa

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Lee Shea

Verified Expert in Design

19+ Years

of Experience

CX Designer

Lee is a startup veteran and former UX consultant who has led product design for companies like Microsoft, Toyota, and Apple. He leverages business and customer insights to collaborate on design solutions that are highly engaging, low friction, and easy to use.

Previously at

Ning Xu

Verified Expert in Design

8+ Years

of Experience

UX Consultant

Ning is a former startup founder and award-winning designer who brings a deep understanding of user needs to her role as a senior product designer. With a passion for solving complex problems and empowering users through thoughtful design, she has earned recognition for her creativity and problem-solving abilities, including prestigious awards from IxDA and Fast Company’s World Changing Ideas. Ning is an overachieving professional who can bring your design visions to life.

Previously at

Christine Esoldo

Verified Expert in Design

19+ Years

of Experience

UX Researcher

Christine is a multidisciplinary creative UX designer with skills in illustration, copywriting, and branding who holds an MFA in product design. She has 19+ years of experience at companies like CrowdStrike, Lowe's Home Improvement, The Hershey Company, and Dell. She uses design thinking processes to discover user needs, define value and fit with proofs-of-concept and MVPs, and iteratively improve and redesign products through testing and experiments.

Previously at

Aaron Shepard

Verified Expert in Design

29+ Years

of Experience

UI/UX Designer

As a designer with 29+ years of experience, Aaron has consistently created value and produced measurable results in UX and product design. He reduced costs by $70 million at Anthem.ai, increased adoption by 600% at Deloitte, and enhanced productivity at Caterpillar. Aaron tackles complex challenges by taking a holistic approach that involves collaborating with stakeholders, aligning design with business strategy, and effectively identifying user needs to enhance the overall customer experience.

Previously at

Darwin Álvarez

Verified Expert in Design

10+ Years

of Experience

Digital Product Designer

Darwin is a senior designer with over 10 years of experience in product and UX/UI design. He also has experience owning a digital agency, launching and selling his products to over 30 clients. Thanks to his extensive experience working with engineers, executives, and marketing teams, combined with his multidisciplinary skills and strategic thinking, Darwin knows how to ensure user needs are aligned with business goals in designing innovative and delightful experiences.

Previously at

Georgina Vega

Verified Expert in Design

11+ Years

of Experience

UX Strategist

Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their customers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.

Previously at

On-demand Talent and Teams

20,000+ vetted professionals, ready to deploy individually or in teams.

Customer Experience Strategist

UX Designer

UX Strategist

UI/UX Designer

Product Manager

UX Advisor

Product Innovation & Design Consultant

Experience Designer

UX/UI Designer

Verified Expert in Product Management

12+ Years

of Experience

Customer Experience Strategist

Savannah is a seasoned customer experience (CX) strategist and innovation consultant with over 12 years of experience leading innovation, strategy, and design projects and teams. Previously of Fjord and BCG, she excels in transforming products and experiences to meet modern consumer expectations. Savannah's work spans industries and levels of seniority, where she leads user research, crafts actionable business strategies, and develops innovative concepts across the entire customer journey.

Previously at

Verified Expert in Design

22+ Years

of Experience

UX Designer

Brian is a US expatriate working as a human experience designer focused on healthcare, sustainability, fintech, and IoT. For 22+ years, Brian has been helping startups and businesses like Philips, ING, Land Life Company, and WaitWhat turn innovation strategies into award-winning products and services. His specialties include prototyping, behavioral design, and UX strategy. Brian has given talks and workshops in 12 countries. His first book, “The Creative Empathy Field Guide,” is available in e-book and paperback.

Previously at

Verified Expert in Design

24+ Years

of Experience

UX Strategist

Anton is an award-winning creative UX leader with more than 24 years of experience designing user experiences. He is skillful in UX strategy, design, processes, user research, prototyping, and promoting design thinking methodologies. Anton’s previous clients come from various industries, including JPMorgan Chase Bank, Pfizer (site intelligence for clinical trials), Newmind (legal firm), Epidemic Sound (music licensing), Sirius Energy (alternative energy), Monex (fintech), Hilton, and more.

Previously at

Verified Expert in Design

19+ Years

of Experience

UI/UX Designer

Daniel is an experienced designer who always focuses on the balance between strategy and pristine execution in every project. He understands that client business models and accurate KPIs are as important as the UX/UI path, digital product design, and branding. Over the past 15 years, Daniel has worked for a variety of brands, including Visa, Viacom, Coca-Cola, and Dunkin.

Previously at

Verified Expert in Product Management

24+ Years

of Experience

Product Manager

Ken is a successful tech futurist and business strategist who has had a global impact. He has a strong track record of defining innovative strategies, building and leading high-performing cross-functional teams to optimize and create new products, develop new business models, and drive innovation and growth. As with every challenge, Ken is deeply focused on keeping people and companies continuing, not just reacting but also defining the future.

Previously at

Verified Expert in Design

11+ Years

of Experience

UX Advisor

Paula is an award-winning UX/UI designer, advisor, and illustrator with more than 11 years of hands-on experience in making complex interfaces delightful and user friendly. She has made a significant impact in large corporations, such as Amazon, Zillow, Google, as well as startups. Her mission is to create efficient, beautiful, innovative, and high-quality experiences for the greater good of society.

Previously at

Verified Expert in Design

10+ Years

of Experience

Product Innovation & Design Consultant

Hyun has several years of experience designing digital products for Fortune 500 companies and Bay Area startups. He loves to build intuitive, thoughtful, and beautifully crafted products for organizations looking for an autonomous designer who loves to ship quickly. Hyun works closely with top Bay Area VC firms like Greylock Partners and Bain Capital to help their portfolio companies with product design needs. Hyun's worked for many companies, including Intel, Walmart, J&J, Genentech, and more.

Previously at

Verified Expert in Design

10+ Years

of Experience

Experience Designer

Asmahane is a product designer with 10 years of experience building high-quality products. She has experience in many industries, and her portfolio consists of web apps, websites, mobile apps, and SaaS. She always does her best to support her clients and make them happy. Guided by her experience in the IT industry and passion for psychology, Asmahane focuses on finding a balance between users, business goals, and technical constraints.

Previously at

Verified Expert in Design

21+ Years

of Experience

UX/UI Designer

Evgeny is a self-described hybrid designer which means that he's very experienced and successful in both UX/UI and visual design. He has over 21 years of experience in designing the UX/UI for web and mobile applications across a broad range of industries including the internet of things (IoT), retail, computer games, design, real estate, and entertainment. His specialties are UX design, UI interaction design, and mobile/web application design.

Previously at

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Maximize Engagament With Toptal’s Digital Customer Experience Services

WHY ORGANIZATIONS CHOOSE US

Toptal in Action

Discover the cutting-edge benefits our clients enjoy globally from the Toptal network.

A new hosted system mitigates one of Bridgestone’s biggest expenses.

Challenge: Bridgestone needed elite UI designers to create a solution to manage and track tires through the retreading process.

Solution: Toptal partnered with Bridgestone to create Basys, a system that tracks a tire from collection through retreading to delivery. A chief goal of the solution was to ensure that data input was easy for Bridgestone’s factory employees.

Impact: Tire costs are the third-biggest expense for trucking companies. However, the creation of Basys—a tire tracking system with an easy UI for effective data entry—led to significant savings for Bridgestone.

Toptal gave us access to the best designers out there, and they’re not easy to find. Those designers integrated very quickly with our existing teams and very quickly understood our business case—the business value of our solution.

Thierry Jakriceic

General Manager of Digital Solutions

Collaboration that works

How to Work With Toptal for Your Digital Customer Experience Needs

Toptal matches you directly with global consulting leaders from our network in hours—not weeks or months.

Talk to a Digital Customer Experience Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.

Get the Perfect Solution

From full end-to-end delivery to team augmentation—choose the best model for your business and project needs.

The Right Fit, Every Time

Work with Toptal’s Digital Customer Experience team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Maximize your business performance with Toptal’s Digital Customer Experience Services

Get a Free Consultation Now

NEED WORLD-CLASS DIGITAL CUSTOMER EXPERIENCE SERVICES FAST?

Schedule a Call with Toptal’s Digital Customer Experience Team Today

Ali Faraj

CSO & CTO, Technology Services

Ali is an IT leader and strategist with more than 25 years of experience working for companies such as IBM, Verizon, Thomson Reuters, EXL Services, DXC Technologies, and most recently Cognizant. He has led global teams, building and scaling them to multibillion dollar annual growth. Ali is a turnaround and strategic growth expert, who has led several global initiatives by jumpstarting innovation, growing revenue, advancing capabilities, improving productivity, and leading delivery improvement initiatives. He has worked across verticals and across a wide range of technologies including AI/ML, cloud, ERP, CRM, ITSM, cybersecurity, and others. He holds a BA in Political Science from the University of Illinois (Chicago).

Get a Free Consultation Now

OUR THOUGHT LEADERSHIP

Explore Insights From the Digital Customer Experience Field

Read the latest articles and resources to keep you current on emerging trends in digital innovation, customer experience, product design, UX best practices, and more.

Does DTC Have a Future in the CPG Industry?

From accelerating innovation to enhancing consumer connections, DTC could reshape CPG. A leader in digital customer experience Sara Kahlau and DTC Sales Lead Brennan Shanks explore strategies for revolutionizing consumer engagement and driving brand growth.

Sara Kahlau

10 Years of Experience

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Expertise

E-commerce Website Design UX Strategy

Previously at