Toptal designers are expected to perform at an extremely high level at all times. Our clients expect to be working with elite designers, and like our clients, we do not tolerate subpar work or poor communication for any reason.
Full-time Toptal designers are expected to work at least 40 hours per week. Always make sure you understand your client's expectations in advance.
Part-time Toptal designers can have varied work hours and schedules, but they are expected to work at least 20 hours per week. Always make sure you understand your client's expectations in advance.
Hourly Toptal designers can have widely varied work hours and schedules, and there are no weekly minimums. Always make sure you understand your client's expectations in advance.
Designers will rapidly learn and adapt to the client’s working environment, including understanding their role and the client’s workflow. The trial period will be as productive and efficient as possible.
Designers will work during the client’s preferred hours as live, remote team members. This may require lifestyle adjustments as dictated by client needs and time zone.
Toptal designers are live, remote additions to on-site teams, and are expected to be highly accountable and to respond to clients rapidly. Designers will always be mindful of all client communications and will respond via the client’s preferred channel (email, Skype, etc.).
Designers will establish and maintain a consistent workflow, and will give advance notice if unable to work on a given day or will notify clients when they step away from the computer with a brief explanation and expected return time. Reliability in work and communication must be proven every day.
Designers will update clients daily on work progress, issues, solutions, and documentation. Clients should never have to ask for status updates. Toptal designers should actively identify and offer to do additional work if they get ahead. It is the designers’s duty to contribute wherever possible and to keep the client up-to-date and informed on every aspect of their work.
Designers must speak and write in clear, concise, and proper English so that all clients feel comfortable collaborating with and delegating work to them.
Designers will incorporate feedback, address issues, and complete all work with maximum efficiency.
While Toptal designers will take both speed and quality into consideration, they will never make compromises on the quality of their work for the sake of speed or anything else. Designers are expected to act, think, and contribute like a core member of the client's team.