Darren is available for hire
Hire DarrenDarren Trautwein
Verified Expert in Design
Designer
New York, NY, United States
Toptal member since January 26, 2017
Bio
Darren Trautwein is a UX and product design leader who has helped 30+ clients transform complex problems into intuitive, scalable products. His experience spans AI, enterprise platforms, healthcare, fintech, and digital transformation. He combines product strategy, human-centered research, rapid prototyping, and design leadership to turn customer insight into validated experiences that deliver business and user value.
Experience
- Dashboard Design - 20 years
- UX Design - 20 years
- Interaction Design (IxD) - 20 years
- SaaS - 20 years
- Interface Design - 20 years
- Software Design - 15 years
- Mobile App Design - 8 years
- Design Thinking - 4 years
Portfolio
PepsiCo Sales Intelligence Platform and eCommerce Design
UX DesignUser Experience (UX)UX ResearchInterface DesignInformation Architecture (IA)Digital Product Design+ 5 more
PHH Mortgage Mortgage Servicing
Loans & LendingMortgagesFintechDigital StrategyInteraction Design (IxD)Information Architecture (IA)+ 11 more
Revolutionizing Revenue Cycle Management
Medical BillingDashboard DesignPharmaceuticalsMedical SoftwareInteraction Design (IxD)Information Architecture (IA)+ 10 more
Heartery’s AI-driven Hypertension Management Platform
PharmaceuticalsHealthcareUX StrategyInteraction Design (IxD)Information Architecture (IA)UI Design+ 11 more
RxNetwork Patient App
Fitness TrackersPharmaceuticalsHealthcarePharmacyMedicineElectronic Patient Care Reporting (ePCR)+ 18 more
Insurance Claims Analytics Application
InsuranceInsurance Technology (Insurtech)Net Promoter Score (NPS)UX DesignUI DesignInteraction Design (IxD)+ 9 more
Work Experience
UX Designer
2026 - 2026
Fan Voyage
- Designed mobile experiences for FanVoyage, creating an intuitive journey for traveling sports fans to discover away games, see who’s attending, coordinate meetups, and check in at events.
- Designed engagement and gamification experiences around rewards, badges, status, and leaderboards, helping turn away-game attendance into an ongoing fan experience.
- Simplified the end-to-end mobile journey from selecting a club and exploring upcoming matches to marking attendance, finding fellow supporters, checking in, and building a personal history of away games.
Technologies: Product Design, Prototyping, User Experience (UX), User Interface (UI), Web Design, Mobile Design, Figma, Branding, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web, App UX
UX Designer
2026 - 2026
CELSIYA, INC.
- Designed intuitive consumer experiences that transformed complex scientific research and evidence around natural remedies into accessible, easy-to-understand health information.
- Created UX and interface solutions that helped users explore remedies, understand supporting evidence, and evaluate potential benefits and safety considerations with greater confidence.
- Simplified complex health-data and research journeys through clear information architecture, interaction design, and visual hierarchy, making evidence-based wellness guidance easier to discover and use.
Technologies: Product Design, UX Design, UI Design, Figma, Mobile UI, User Experience Design, User Interface (UI), Web Design, Mobile App Design, User Experience (UX), Claude, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web, App UX
UX Designer
2025 - 2026
Cloud Computing Consultants LLC
- Designed mobile learning experiences for Jurni Education, creating intuitive journeys that help students navigate educational content, activities, and resources more easily.
- Simplified complex learning workflows through clear information architecture, interaction design, and mobile-first UX, making it easier for students to understand what to do next and stay engaged.
- Created a student-centered mobile experience that brings learning activities, progress, and guidance into a cohesive interface designed to support continued participation and educational growth.
Technologies: UX Design, Web App UX, UI Design, Mobile UX, Mobile UI, Adobe Illustrator, Adobe Experience Design (XD), Claude, AI Tools, High-fidelity Prototypes, Learning Management Systems (LMS), UX Architecture, Research Synthesis, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2025 - 2025
Larkspur Ventures LLC
- Designed AI-enabled healthcare experiences that transform complex medical, clinical, and patient data into clear, actionable insights, with an emphasis on trust, transparency, and human-centered decision support.
- Led rapid product discovery and prototyping, moving from competitive research and user needs through flows, dashboards, interactive prototypes, and user validation to quickly determine what belongs in an MVP before significant engineering investment.
- Designed responsive web and mobile healthcare products that simplify complex workflows, data, alerts, and recommendations into intuitive experiences that help users understand information and take action.
Technologies: Product Design, Web Design, User Interface (UI), User Experience (UX), Artificial Intelligence (AI), UX Research, Responsive Web Design (RWD), User Flows, User Journeys, Product Research, Product Management, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
UX Designer
2025 - 2025
Guiver
- Designed UX and interface experiences for Guiver, an AI-powered guided-search platform that transforms vague or complex user needs into structured, actionable decisions through intelligent follow-up questions.
- Designed conversational discovery journeys that progressively uncover user intent, reducing the need for users to understand complex search terms or craft the “perfect” prompt.
- Created intuitive recommendation and decision experiences that help users understand not only what Guiver recommends, but why, turning AI-powered search into a more transparent and confident decision-making experience.
Technologies: Figma, Miro, Claude, AI Tools, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, AI Workflow, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Large Language Models (LLMs), Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
Senior UX/Product Designer
2023 - 2025
7-Eleven
- Designed connected digital experiences across 13,000 7-Eleven stores, spanning fuel pumps, POS, kiosks, payments, kitchen systems, and back-office tools.
- Created intuitive customer and employee experiences that connected fueling, purchasing, payment, food ordering, and store operations across physical and digital touchpoints.
- Simplified complex operational workflows, including food preparation, cook sequencing, merchandising, and store management, into usable tools that helped employees run stores more efficiently.
Technologies: User Experience (UX), Figma, Mobile, Android, iOS, Product Design, UX Design, Design Systems, User Research, Product Discovery, Design Thinking, B2C, Mobile App Design, Discovery Workshops, Information Architecture (IA), UI Design, eCommerce UX, AI Tools, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Agentic Frameworks, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Large Language Models (LLMs), Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2020 - 2022
PepsiCo
- Designed enterprise data visualization and analytics experiences that transformed complex business data into clear, actionable insights for faster decision-making.
- Created role-based dashboards and workflows tailored to the needs of executives, product managers, and field teams, surfacing the information most relevant to each audience.
- Simplified complex datasets through information architecture, visual hierarchy, and interactive data experiences, making trends, performance indicators, and opportunities easier to identify and act on.
Technologies: UX Design, User Experience (UX), Figma, Miro, Adobe Illustrator, Adobe Photoshop, AI Tools, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Agentic Frameworks, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Large Language Models (LLMs), Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2020 - 2020
Solmac Inc.
- Designed mobile and tablet experiences for CNC shop-floor and field operators, enabling workers to access, capture, and report critical job information directly within their working environment.
- Improved existing workflows through UX evaluation, user flows, wireframes, interaction design, and quick-win usability improvements, creating a simpler and more efficient operator experience.
- Applied user-centered research and iterative prototyping to understand real-world plant-floor needs, test concepts with operators, and evolve the interface based on user feedback.
Technologies: User Interface (UI), User Experience (UX), UX Design, UI Design, Tablet UI, UX Research, User-centered Design (UCD), Research Methods, Mobile UX, Product Design, Branding, Industrial Design, Graphic Design, Mobile (Tablet), Industrial Internet of Things (IIoT), UI Research, UX Engineering, Engineering, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
UX Designer
2020 - 2020
Easy Manage Health
- Designed the end-to-end patient experience, connecting onboarding, consent, scheduling, insurance verification, provider discovery, and follow-up into a cohesive healthcare journey.
- Simplified complex appointment and insurance workflows into guided, step-by-step experiences that made it easier for patients to schedule care and maintain accurate coverage information.
- Designed patient-provider connection and communication experiences, including provider search, invitations, SMS interactions, appointment confirmations, and follow-up journeys.
Technologies: Mobile Design, iOS, Android, Figma, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2019 - 2020
Yandell Truckaway, Inc. / SC Warehouses, Inc.
- Designed end-to-end shipping and receiving workflows that enabled customers and internal teams to schedule pickups and deliveries and manage shipment activity through a centralized digital experience.
- Created an intuitive customer portal and operational dashboard that surfaced important shipment information, status, and next actions while reducing reliance on manual processes.
- Applied UX research, workflow mapping, rapid prototyping, and iterative design to simplify complex logistics processes, reduce opportunities for human error, and improve customer self-service.
Technologies: UX Design, UX Flows, Prototyping, Dashboards, Login Screens, UI Design, Visual Design, UX Strategy, MVP Design, SaaS Design, UX Research, Desktop App Design, iOS UX Design, Android UI Design, Mobile UI, Android Design Guidelines, Agile UX, SaaS, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web
UX Designer
2019 - 2019
SpeedySoft USA, Inc.
- Redesigned complex medical claims workflows, enabling users to create, review, search, scrub, edit, duplicate, bundle, archive, and manage claims through a streamlined interface.
- Created an operational claims dashboard that surfaced claim volumes, new and incomplete claims, patients, facilities, insurers, and providers to give users an immediate view of billing activity.
- Simplified data-intensive claims management through advanced filtering, searchable tables, progressive claim details, status indicators, and clear actions that made large volumes of healthcare information easier to manage.
Technologies: UX Design, UI Design, Web App Design, Iconography, User Flows, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Web
UX Designer
2019 - 2019
Centivo Corporation
- Designed an end-to-end patient referral experience that enabled providers to quickly search for specialists, compare physicians, and refer patients within a streamlined healthcare workflow.
- Created a sophisticated provider search and filtering experience incorporating specialty, network status, cost, location, ratings, language, gender, and cultural considerations to support informed referral decisions.
- Transformed early sketches, assumptions, and workflow concepts into detailed UX architecture and annotated interface designs, defining interactions, search behaviors, filters, results, and referral actions for development.
Technologies: Product Design, iOS, Mobile Design, Product Roadmaps, User Journey Maps, Wireframing, Concept Testing, Implementation, Healthcare Management Systems, Web, Mobile, Vision Documents, High-fidelity Prototypes, UX Architecture, Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3
UX Designer
2019 - 2019
Amplio.ai Inc.
- Designed AI-powered performance dashboards and workflows that transformed biometric, wearable, strength, nutrition, blood, and recovery data into clear, actionable insights for coaches and athletes.
- Created personalized training and recovery experiences using HRV, VBT, performance data, and adaptive AI recommendations to help coaches monitor readiness, manage fatigue, and identify opportunities for intervention.
- Designed a scalable experience from team-level dashboards to individual and rep-level analysis, validating concepts through athlete feedback, A/B testing, QA, and iterative prototyping.
Technologies: UI Design, App Design, App UI, Product Design, UX Design, Digital Marketing, AI Tools, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted UX, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Large Language Models (LLMs), Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Web
UX Designer
2019 - 2019
HealthJay Inc.
- Designed end-to-end onboarding and registration journeys connecting seniors, caregivers, and senior care organizations within a single digital health ecosystem.
- Simplified complex multi-user workflows and relationship states, including invitations, opt-ins, caregiver assignments, registration, reminders, and pending responses.
- Created detailed user flows and interaction models that mapped multiple participant paths and edge cases, turning a complex healthcare enrollment process into a structured, understandable experience.
Technologies: UX Design, Prototyping, Figma, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2019 - 2019
Biocanic
- Designed health-data dashboards and visualizations that brought together information from multiple health and wellness sources into a clear, actionable view for practitioners.
- Simplified complex client monitoring and health-management workflows, helping practitioners identify trends, review results, track progress, and determine appropriate next actions.
- Created intuitive information architecture, user flows, and interaction patterns that transformed large amounts of fragmented health data into a cohesive practitioner experience.
Technologies: Product Design, UX Design, UI Design, Web App Design, Audits, B2C, High-fidelity Prototypes, UX Architecture, Research Synthesis, AI Prompts, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2019 - 2019
SwanPowers, LLC
- Designed a mobile-first stock market experience that transformed complex financial and consumer-behavior data into intuitive, easy-to-understand interactions for individual investors.
- Simplified stock discovery, market insights, rankings, and performance information for compressed mobile screens through clear hierarchy, progressive disclosure, and focused user flows.
- Created engaging data-driven and gamified experiences that made exploring stocks and market signals more approachable while maintaining the credibility expected of a financial product.
Technologies: UX Design, User Experience (UX), Web App UX, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
UX Designer
2019 - 2019
TeeTime Central
- Designed an intuitive end-to-end golf reservation experience, guiding users from location and course discovery through date, tee-time selection, and booking.
- Created responsive mobile and desktop experiences integrating maps, course information, availability, pricing, and reservation details into a consistent booking journey.
- Simplified a complex multi-step search and booking workflow through progressive navigation, clear information hierarchy, and reusable UI patterns designed to make finding and reserving tee times faster and easier.
Technologies: Web Design, UI Design, UX Design, B2B, Art Direction, Creative Direction, Booking, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web, App UX
UX Designer
2018 - 2019
Latch Systems, Inc.
- Designed an enterprise property management experience that consolidated unit information, residents, leases, payment history, maintenance requests, and property activity into a unified interface.
- Simplified complex, data-intensive property workflows, creating clear information hierarchies and interaction patterns that helped managers quickly understand property status and take action.
- Designed maintenance and activity-tracking workflows that gave property managers visibility into service requests, status changes, resident communications, and historical activity through a centralized timeline.
Technologies: UI Design, UX Design, Dashboard Design, Web App Design, High-fidelity Prototypes, UX Architecture, Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
UX Designer
2018 - 2018
Manhattan Exercise Company
- Designed distinct mobile experiences for trainers and clients, connecting both sides of the fitness relationship within a single platform.
- Created intuitive workout and session experiences that enabled users to manage training activities, track progress, and complete structured fitness sessions.
- Designed trainer management and scheduling workflows for managing clients, recommendations, availability, and upcoming sessions while keeping complex interactions simple on mobile.
Technologies: App Design, Comprehensive App Design, Mobile App Design, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web, App UX
UX Designer
2017 - 2018
Aon North America - Inpoint
- Designed an enterprise administration platform enabling AON teams to efficiently manage clients, users, surveys, roles, permissions, and account status.
- Created unified search and user-management workflows that surfaced profiles, permissions, survey performance, and account information while reducing repetitive administrative tasks.
- Improved security and administrative efficiency through dynamic role management, automated password resets, real-time alerts, save confirmations, and scalable dashboard architecture.
Technologies: User Experience (UX), User Interface (UI), Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web
UX Designer
2017 - 2018
AgileSDE LLC
- Designed a unified revenue-cycle management experience for billers, coders, administrators, and executives to manage claims, encounters, exceptions, and revenue performance.
- Created role-based dashboards and reporting workflows that transformed complex healthcare and financial data into actionable insights, trends, work queues, and performance indicators.
- Designed workflows that surfaced revenue leakage, coding inconsistencies, documentation gaps, and denial risks, helping teams identify opportunities and take action earlier in the revenue cycle.
Technologies: Sketch, Figma, Illustrator CC, Miro, Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
UX Designer
2017 - 2018
Mytonomy, Inc
- Designed patient-centered digital experiences that delivered personalized health education and microlearning content across diagnosis, treatment, procedures, and ongoing care.
- Created experiences that used patient behavior and engagement data to personalize content, helping healthcare organizations tailor education and support to individual patient needs.
- Designed scalable healthcare platform experiences across mobile, tablet, and desktop, connecting patient education, content management, dashboards, reporting, and clinical workflows.
Technologies: UX Assessment, Health IT, UI Design, Empathy, User Experience (UX), UX Design, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web, App UX
UX Designer
2017 - 2017
RFP365
- Designed an end-to-end RFP creation and management platform, guiding users from project setup and requirements through publishing, vendor responses, scoring, and final decisions.
- Created workflow and collaboration experiences for managing vendors, writers, approvers, tasks, notifications, and RFP progress across multiple stages.
- Designed a centralized RFP dashboard that surfaced project details, phases, vendor activity, outstanding tasks, scoring, and team activity to make complex procurement processes easier to manage.
Technologies: Web App Design, Adobe Illustrator, Sketch, User Interface (UI), Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Web
UX Designer
2017 - 2017
RxNT
- Designed a drag-and-drop form builder enabling users to create and organize complex forms without technical expertise.
- Created flexible form configuration workflows for adding fields, labels, validation, grouping, and reusable form components.
- Designed scalable template and page-building interactions that simplified managing large, configurable forms within an enterprise healthcare platform.
Technologies: User Interface (UI), App Design, CSS, Wireframing, High-fidelity Prototypes, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Design Leadership, Executive Communication, Experience Design, Inclusive Design, Lean Product Development, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, WCAG 2, WCAG 3, Web
User Experience Design Consultant
2014 - 2017
Merck
- Built Merck’s first U.S. digital UX practice and helped scale it globally across 140+ markets, leading experience strategy for AI, connected health, learning, data, and enterprise products.
- Led products from discovery and problem framing through experience strategy, user flows, prototyping, validation, implementation, measurement, and optimization.
- Partnered with business and technology leaders to uncover customer and organizational problems and prioritize opportunities based on customer value, company value, strategic fit, feasibility, and risk.
- Translated complex scientific, behavioral, healthcare, and operational data into understandable workflows, decision-support tools, and actionable experiences for consumers, patients, scientists, technical professionals, and enterprise teams.
- Led experience strategy for promotional quality assurance (PQA), using AI to evaluate marketing materials against brand and safety requirements, flagging potential issues for human review.
- Conducted and guided user interviews, contextual inquiry, workflow analysis, journey mapping, usability testing, research synthesis, and rapid experimentation.
- Led experience strategy for Digital You, creating role-based learning pathways that helped Merck IT employees build new skills, prepare for emerging needs, and pursue career growth.
- Established the UX operating model, engagement framework, research practices, design systems, component libraries, interaction patterns, and governance standards used to scale UX across global product teams.
- Established a Lean UX experimentation model to test assumptions, validate product concepts, evaluate problem-solution fit, and reduce technical and investment risk before significant resource commitments.
Technologies: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, OmniGraffle, UX Flows, Design Thinking, Interface Design, Information Architecture (IA), Digital Product Design, UI Design, UX Design, SaaS, UX Research, UX Strategy, User Experience (UX), Product Design, User Interface (UI), Artificial Intelligence (AI), Prototyping, B2B, SaaS Design, User Testing, Figma, Visual Design, Ad Banners, Marketing Design, Graphic Design, Illustrator CC, HIPAA Compliance, Color Schemes, Brand Logos, Typography, Logo Design, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Responsive Web Design (RWD), Wireframing, Web App UI, App Design, User Journeys, Web UI Design, Website Audits, Responsive Web Apps, A/B Testing, User Experience Design, Web App Design, Enterprise SaaS, Conversational Interfaces, UI Style Guides, Dashboards, Data Visualization, User Interviews, Journey Mapping, Qualitative Research, Research Reports, Research Synthesis, User Flows, User Journey Maps, User Personas, User Research, User Validation, Visual Brand Guidelines, Mobile App Design, Dashboard Design, Mobile App UI, Health & Wellness, Rich User Interfaces, User Workflows, Android, iOS, AI Design, Mobile Apps, UX Wireframes, Artificial Intelligence as a Service (AIaaS), AI-powered Product Design, Mobile UX, Web Content Accessibility Guidelines (WCAG), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Responsive Design, Claude Design, Business to Consumer (B2C), Web UX Design, Consumer Health, Healthcare Software, Apps, UI Audits, Mobile UI, Instructional Design, Adult Learning, Corporate Learning, Rapid Prototyping, AI Tools, High-fidelity Prototypes, Learning Management Systems (LMS), UX Architecture, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Agentic Frameworks, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Large Language Models (LLMs), Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
User Experience Design Consultant
2013 - 2017
Freelance
- Directed UX strategy across the full mortgage lifecycle—lead gen, origination, and servicing—supporting Guild’s rise to the 12th largest US lender with 85,000+ loan originations and over $19 billion in volume.
- Designed internal pharmacy systems and companion mobile apps to enhance efficiency, patient outcomes, and customer loyalty in the retail pharmacy space.
- Crafted wearable UX and companion mobile experiences that drove performance tracking, behavioral gamification, and long-term user engagement across varied fitness demographics.
- Redesigned USGA’s TPP system to streamline tournament setup, scoring, and course ratings. Delivered modular, real-time tools with intuitive UI and automated workflows—boosting golf event management efficiency, accuracy, and scalability.
Technologies: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, OmniGraffle, UX Flows, Design Thinking, Interface Design, Information Architecture (IA), Digital Product Design, UI Design, UX Design, UX Research, UX Strategy, User Experience (UX), Product Design, User Interface (UI), Prototyping, B2B, SaaS Design, User Testing, Visual Design, Ad Banners, Marketing Design, Graphic Design, Illustrator CC, Brand Books, Brand Design, Color Schemes, Brand Logos, Typography, Logo Design, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Responsive Web Design (RWD), Wireframing, Web App UI, App Design, User Journeys, Web UI Design, Website Audits, Responsive Web Apps, A/B Testing, User Experience Design, Web App Design, Enterprise SaaS, Conversational Interfaces, UI Style Guides, Dashboards, Data Visualization, User Interviews, Journey Mapping, Qualitative Research, Research Reports, Research Synthesis, User Flows, User Journey Maps, User Personas, User Requirements, User Research, User Validation, Visual Brand Guidelines, Mobile App Design, Dashboard Design, Mobile App UI, Health & Wellness, Rich User Interfaces, User Workflows, Figma, Android, iOS, Ads, AI Design, Mobile Apps, UX Wireframes, Artificial Intelligence as a Service (AIaaS), AI-powered Product Design, Mobile UX, Web Content Accessibility Guidelines (WCAG), Artificial Intelligence (AI), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Responsive Design, Claude Design, Business to Consumer (B2C), Web UX Design, Consumer Health, Healthcare Software, Apps, UI Audits, Mobile UI, Instructional Design, Adult Learning, Corporate Learning, Rapid Prototyping, IoT, High-fidelity Prototypes, UX Architecture, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Agentic Frameworks, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Large Language Models (LLMs), Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
VP, Digital Strategy, Innovation and User Experience Design
2009 - 2013
Inventiv Health (now Syneos Health)
- Spearheaded the development of a UX practice for MerckEngage, covering experience strategy, interaction design, and information architecture. Created a patient-first, omni-channel platform that boosted satisfaction and product preference.
- Served over 1 million users, including patients, caregivers, and healthcare professionals. Improved therapy and medication adherence using behaviorally-informed content, detailed journey maps, and scalable personalization frameworks.
- Fostered collaboration across marketing, IT, and medical affairs to align UX efforts with clinical, regulatory, and business goals. Ensured solutions met compliance standards while delivering value to both users and the organization.
- Earned multiple awards, including Best Online Patient Relationship/Support Program and Best Interactive Initiative for Consumers, positioning MerckEngage as a gold standard in digital health engagement and user-centered healthcare innovation.
Technologies: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, OmniGraffle, UX Flows, Design Thinking, Interface Design, Information Architecture (IA), Digital Product Design, UI Design, UX Design, SaaS, UX Research, UX Strategy, User Experience (UX), Product Design, User Interface (UI), Prototyping, B2B, SaaS Design, User Testing, Visual Design, Ad Banners, Event Design, Marketing Design, Social Media, Graphic Design, Illustrator CC, HIPAA Compliance, Brand Design, Color Schemes, Typography, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Responsive Web Design (RWD), Wireframing, Web App UI, App Design, User Journeys, Web UI Design, Website Audits, Responsive Web Apps, A/B Testing, User Experience Design, Web App Design, UI Style Guides, User Interviews, Journey Mapping, User Flows, User Journey Maps, User Personas, User Research, Gamification, Visual Brand Guidelines, Mobile App Design, Dashboard Design, Mobile App UI, Health & Wellness, Rich User Interfaces, User Workflows, Dashboards, iOS, Ads, Mobile Apps, UX Wireframes, Mobile UX, Web Content Accessibility Guidelines (WCAG), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Responsive Design, Business to Consumer (B2C), Web UX Design, Consumer Health, Healthcare Software, Apps, UI Audits, Mobile UI, Rapid Prototyping, High-fidelity Prototypes, UX Architecture, Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
Director of User Experience and Design
2007 - 2009
PHH
- Led the end-to-end UX strategy and modernization of PHH’s LoanSpan platform, a mission-critical system supporting private label, correspondent lending, and servicing operations while ensuring a seamless and scalable user experience.
- Partnered with business stakeholders, product teams, and IT leadership to define digital best practices and design a more intuitive, scalable, and future-ready mortgage technology ecosystem that drives efficiency and innovation.
- Conducted extensive stakeholder interviews, mortgage floor observations, and user research to identify workflow inefficiencies and usability challenges across origination and servicing channels .
- Defined and implemented UX standards across all digital touchpoints, including information architecture, interaction design, and accessibility compliance .
- Established a centralized design strategy for white-labeled partner portals, enabling faster rollout, branding flexibility, and improved customer satisfaction .
- Partnered with internal stakeholders and technical leads to align product roadmaps with UX priorities, enhancing cross-functional collaboration and delivery efficiency.
Technologies: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, OmniGraffle, UX Flows, Interface Design, Information Architecture (IA), Digital Product Design, UI Design, UX Design, SaaS, UX Research, UX Strategy, User Experience (UX), Product Design, User Interface (UI), Prototyping, B2B, SaaS Design, User Testing, Visual Design, Ad Banners, Graphic Design, Illustrator CC, Color Schemes, Typography, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Wireframing, User Journeys, Web UI Design, Website Audits, A/B Testing, User Experience Design, Enterprise SaaS, UI Style Guides, Data Visualization, User Interviews, User Flows, User Personas, User Validation, Visual Brand Guidelines, Dashboard Design, Rich User Interfaces, User Workflows, Dashboards, UX Wireframes, Web Content Accessibility Guidelines (WCAG), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Business to Consumer (B2C), Web UX Design, Healthcare Software, Apps, UI Audits, Mobile UI, High-fidelity Prototypes, UX Architecture, Research Synthesis, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web
Director of User Experience and Design
2004 - 2007
Ferrara & Company
- Led the creation of consumer-facing digital experiences, concept development, and multi-channel engagement strategies for a portfolio of major US brands—shaping compelling interactions that resonated with diverse audiences.
- Delivered high-impact creative for websites, digital ads, and integrated campaigns—translating brand values into compelling, user-centric experiences that drove engagement, consistency, and results across platforms.
- Developed and executed omnichannel strategies for iconic brands including Heinz, Trojan, Boston Market, Health Valley, Lea & Perrins, and Church & Dwight .
- Created pitch concepts, prototypes, and interactive design systems that supported agency wins and long-term client retention .
- Designed cohesive digital campaigns integrating web, mobile, display, and social, ensuring message and user experience consistency across channels .
- Collaborated with cross-functional marketing, brand, and media teams to align digital execution with consumer insights and business goals .
- Elevated digital design quality across accounts by introducing user-focused design principles, visual storytelling, and scalable component libraries.
Technologies: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, OmniGraffle, UX Flows, Interface Design, Information Architecture (IA), Digital Product Design, UI Design, UX Design, UX Research, UX Strategy, User Experience (UX), Product Design, User Interface (UI), Prototyping, B2B, SaaS Design, User Testing, Visual Design, Ad Banners, Banner Design, Event Design, Marketing Design, Social Media, Graphic Design, Illustrator CC, Brand Books, Brand Design, Color Schemes, Brand Logos, Typography, Logo Design, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Wireframing, User Journeys, Web UI Design, Website Audits, A/B Testing, User Experience Design, UI Style Guides, User Flows, User Journey Maps, User Personas, Social Media Content, Social Media Design, Gamification, Visual Brand Guidelines, Rich User Interfaces, User Workflows, Dashboards, Ads, UX Wireframes, Web Content Accessibility Guidelines (WCAG), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Responsive Design, Web UX Design, Healthcare Software, UI Audits, High-fidelity Prototypes, UX Architecture, Research Synthesis, Accessibility, Accessibility-first Design, Accessible Design, Best Practices in Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, Web, App UX
Education
1991 - 1995
Bachelor of Fine Arts Degree in Design
Mason Gross School of the Arts - New Brunswick, NJ, USA
Certifications
MAY 2018 - PRESENT
Certified Design Sprint Master
Design Sprint School
Skills
Tools
Adobe Illustrator, Adobe Photoshop, Illustrator CC, AI Tools, Claude, Sketch, OmniGraffle, Adobe InDesign, Jira, Net Promoter Score (NPS), Photoshop CC, Miro, Figma Make, Adobe Experience Design (XD)
Platforms
Figma, Android, iOS, Web, Dovetail, Mobile, Mobile (Tablet)
Industry Expertise
Insurance, Insurance Technology (Insurtech), Healthcare, Pharmaceuticals, Fitness, Health & Wellness
Languages
CSS
Other
iOS App Design, Usability, Pharmacy, Medicine, Electronic Patient Care Reporting (ePCR), Usability Testing, Web Design, Fintech, Personas, Medical Billing, Dashboard Design, Medical Software, Software Design, User Experience (UX), Google Design Sprints, Wearable Technology, Interface Design, Information Architecture (IA), Interaction Design (IxD), Financials, Health IT, Healthcare Management Systems, Fitness Trackers, Nutrition & Supplements, Loans & Lending, Mortgages, Digital Product Design, Digital Strategy, UI Design, UX Design, Mobile App Design, Branding, SaaS, UX Research, UX Strategy, Enterprise, User Interviews, Design Thinking, Desktop App Design, Product Design, Design Systems, User Interface (UI), Artificial Intelligence (AI), Prototyping, B2B, SaaS Design, User Testing, Visual Design, Ad Banners, Banner Design, Event Design, Marketing Design, Social Media, Graphic Design, HIPAA Compliance, Brand Books, Brand Design, Color Schemes, Brand Logos, Typography, Logo Design, Onboarding, Mobile Design, UX Audits, Web App UX, User Onboarding, Responsive Web Design (RWD), Wireframing, Web App UI, App Design, User Journeys, Web UI Design, Website Audits, Responsive Web Apps, A/B Testing, User Experience Design, Web App Design, Enterprise SaaS, Conversational Interfaces, UI Style Guides, Dashboards, Data Visualization, Journey Mapping, Research Synthesis, User Flows, User Journey Maps, Social Media Content, Social Media Design, Gamification, Logotype, Visual Brand Guidelines, Mobile App UI, Rich User Interfaces, User Workflows, Ads, AI Design, Mobile Apps, UX Wireframes, AI-powered Product Design, Mobile UX, Web Content Accessibility Guidelines (WCAG), MVP Design, Data-driven Design, Data-informed Visual Design, Data-heavy Design, Reports, Report Design, B2C, Responsive Design, Business to Consumer (B2C), Web UX Design, Consumer Health, Healthcare Software, Apps, UI Audits, Mobile UI, Instructional Design, Adult Learning, Corporate Learning, Rapid Prototyping, IoT, High-fidelity Prototypes, Learning Management Systems (LMS), UX Architecture, AI Prompts, AI Workflow, AI-assisted Development, AI-assisted Prototyping, AI-assisted UX, AI-driven Insights, AI-enabled Applications, AI-generated Assets, API Integration, Accessibility, Accessibility-first Design, Accessible Design, Agentic AI, Agentic Frameworks, Best Practices in Design, Conversational AI, Conversational Design, Conversational UX, Design Leadership, Executive Communication, Experience Design, Hiring, Inclusive Design, Large Language Models (LLMs), Lean Product Development, People Management, Rapid Interactive Prototyping, Stakeholder Management, Storytelling, Structured Problem-solving, Team Building, Technical Hiring, WCAG 2, WCAG 3, Systems Thinking, App UX, Framer, Qualitative Research, Research Reports, User Personas, User Requirements, User Research, User Validation, Artificial Intelligence as a Service (AIaaS), Claude Design, Android App Design, UX Flows, Digital Typography, Product Research, Product Management, Product Discovery, Discovery Workshops, eCommerce UX, Tablet UI, User-centered Design (UCD), Research Methods, Industrial Design, Industrial Internet of Things (IIoT), UI Research, UX Engineering, Engineering, Art Direction, Creative Direction, Booking, Login Screens, iOS UX Design, Android UI Design, Android Design Guidelines, Agile UX, Audits, App UI, Digital Marketing, Product Roadmaps, Concept Testing, Implementation, Vision Documents, Iconography, Comprehensive App Design, UX Assessment, Empathy
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