Francis Miyamoto, Designer in Tokyo, Japan
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Francis Miyamoto

Verified Expert  in Design

Bio

Francis is a seasoned UI/UX designer with 5+ years of experience. He has delivered 20+ projects, mainly in telecom, eCommerce, fintech, and luxury industries. Adept at journey mapping, information architecture, interactive prototypes, and usability testing, Francis is immersed in product development and the Japanese market. He is continuously curious about picking users' minds and advocates for an elegant UX. Francis is trilingual in English, Japanese, and Tagalog.

Portfolio

Work Experience

UI/UX Designer

2023 - 2024
MetLife
  • Helped achieve the Japan CX of the Year—Life Insurance Award by polishing the user flows of self-service transactions on the B2C app.
  • Aided in a 200% increase in unique customer log-ins and a 90% account registration rate by refining the log-in and registration fields.
  • Played a role in gaining exceptional UX recognition from the product team and employees who use the B2B app by designing new features.
  • Migrated and refined the XD design system to Figma using best practices.
  • Planned and conducted 20+ usability tests and user interviews, presented findings, and proposed UI improvements.
  • Organized and facilitated 10+ empathy, design, and prioritization workshops with 20+ cross-functional team members for brainstorming.
Technologies: Figma, Microsoft Teams, Zoom, Apple Keynote, Adobe CC, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), UX Research, Web App Design, User Research, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Dashboards, Data Visualization, Responsive Web Design (RWD), Usability, User Experience (UX), Agile, B2B, Web, Information Architecture (IA), Accessibility, Ideation, Interaction Design (IxD), Responsive Design, UX Principles, User-centered Design (UCD), UX Strategy, Ideation Workshops, Iterative Design, Miro, Product Ideation, Design Thinking, Mobile-first Design, UI Components, User Validation, User Validation Testing, Reports, Communication, Proactive, Research, Service Design, iOS, Web Design, Landing Page Design, Usability Heuristics, Analytics, B2C, Desktop App Design, Enterprise Application Design, Enterprise SaaS, Mobile Apps, SaaS, SaaS Design, Software as a Service (SaaS), Adobe Suite, Web App UI, Web App UX, Mobile, Web UI Design, Web UX Design, Customer Interviews, Stakeholder Interviews, Interviews, Strategic Planning & Execution, UX Wireframes, Web Platforms, Data-driven Design, Design Leadership, Stakeholder Engagement, Consumer Insights, Market Research, Interactive Prototypes, Responsive Web Apps, User Experience Design, Design Reviews, User Testing, Data-driven Dashboards, Interactive Dashboards, Figma Prototyping, Conversion Rate Optimization (CRO), Web Application Design, Artificial Intelligence (AI)

UI/UX Designer

2022 - 2023
Asurion
  • Drew user journey maps and diagrams for the product team to find new UX opportunities.
  • Produced iOS and Android app responsive mockups and interactive prototypes for 20+ agile sprints.
  • Streamlined the Figma design process for the developer handoff.
  • Collaborated with product managers, engineers, the QA team, and design leadership to enhance user experiences.
Technologies: Figma, Zoom, Microsoft Teams, Jira, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), UX Research, Web App Design, User Research, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Responsive Web Design (RWD), Usability, User Experience (UX), Agile, Web, Accessibility, Ideation, Interaction Design (IxD), Responsive Design, User-centered Design (UCD), UX Strategy, Ideation Workshops, Iterative Design, Miro, Product Ideation, Design Thinking, Mobile-first Design, UI Components, User Validation, User Validation Testing, Communication, Proactive, Research, Service Design, Android, Design Strategy, iOS, Usability Heuristics, B2C, User Journeys, Mobile Apps, SaaS, SaaS Design, Software as a Service (SaaS), Cloud, Web App UI, Web App UX, Google Material Design, Material Design, Mobile, UI Animation, Interviews, UX Wireframes, Design Documentation, Web Platforms, Stakeholder Engagement, User Journey Maps, Consumer Insights, Market Research, Interactive Prototypes, Responsive Web Apps, User Experience Design, User Testing, Figma Prototyping, Conversion Rate Optimization (CRO), Artificial Intelligence (AI)

UI/UX Designer

2021 - 2022
CREAM
  • Oversaw the delivery of the 10+ million JPY solution.
  • Satisfied the client stakeholders and staff by deploying a redesigned B2B app with innovative new features.
  • Planned and conducted 10+ usability tests, user interviews, and surveys with client stakeholders and staff for the discovery phase.
  • Established the app's design system, style guide, and UI library.
  • Led engineers in 15+ sprints and design handoffs with UX support.
Technologies: Figma, Slack, Notion, Apple Keynote, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), UX Research, Web App Design, User Research, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Dashboards, Data Visualization, Responsive Web Design (RWD), Usability, User Experience (UX), Agile, B2B, MVP Design, Web, Product Discovery, Information Architecture (IA), Ideation, Interaction Design (IxD), Responsive Design, UX Principles, User-centered Design (UCD), UX Strategy, Iterative Design, Miro, Product Ideation, UX Sketching, Design Thinking, Business Process Automation, Mobile-first Design, UI Components, User Validation, User Validation Testing, Reports, Communication, Proactive, Research, Service Design, Design Strategy, Web Design, Usability Heuristics, Product Development, Analytics, B2C, Product Owner, User Journeys, Desktop App Design, Enterprise Application Design, Enterprise SaaS, Mobile Apps, SaaS, SaaS Design, Software as a Service (SaaS), Web App UI, Web App UX, Mobile, Web UI Design, Web UX Design, Client Interviews, Customer Interviews, Stakeholder Interviews, Interviews, Strategic Planning & Execution, UX Wireframes, Design Documentation, Web Platforms, Data-driven Design, Design Leadership, Stakeholder Engagement, User Journey Maps, User Stories, Consumer Insights, Market Research, Interactive Prototypes, Responsive Web Apps, User Experience Design, Email Design, Design Reviews, User Testing, Data-driven Dashboards, Interactive Dashboards, Figma Prototyping, eCommerce Design, Web Application Design, Lead Generation

UI/UX Designer

2020 - 2021
Netcracker
  • Contributed to the 1+ million increase in user sign-ups for the client's services within three months by iterating on the eCommerce onboarding flow.
  • Aided in doubling the product purchase conversion rate in less than a year by reorganizing the product page and emphasizing the add-to-cart button.
  • Achieved Apple's satisfaction with the smooth eCommerce release of iPhones.
  • Onboarded new designers and oriented them with the design process.
  • Created up-to-date web and native app mockups and interactive prototypes on 20+ agile sprints.
  • Maintained UI libraries and updated the design system.
  • Coordinated with the product management, UX, and engineering departments in Europe and client stakeholders in Japan.
Technologies: Figma, Skype, Zoom, Jira, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), UX Research, Web App Design, User Research, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Dashboards, Data Visualization, Responsive Web Design (RWD), Usability, User Experience (UX), Agile, B2B, Web, Ideation, Interaction Design (IxD), Responsive Design, UX Principles, User-centered Design (UCD), Iterative Design, Product Ideation, UX Sketching, Design Thinking, Mobile-first Design, UI Components, User Validation, User Validation Testing, Reports, Communication, Proactive, Research, Service Design, Android, Design Strategy, iOS, Usability Heuristics, B2C, Desktop App Design, Enterprise Application Design, Enterprise SaaS, Mobile Apps, SaaS, SaaS Design, Software as a Service (SaaS), Web App UI, Web App UX, Google Material Design, Material Design, Mobile, UI Animation, Web UI Design, Web UX Design, Client Interviews, Customer Interviews, Interviews, Strategic Planning & Execution, UX Wireframes, Web Platforms, Data-driven Design, Stakeholder Engagement, User Stories, Consumer Insights, Market Research, Interactive Prototypes, Responsive Web Apps, User Experience Design, Design Reviews, User Testing, Data-driven Dashboards, Interactive Dashboards, Figma Prototyping, eCommerce Design, Conversion Rate Optimization (CRO), Web Application Design, Lead Generation

UI/UX Designer

2019 - 2020
Freelance
  • Researched and analyzed competitor websites and apps.
  • Created wireframes, mockups, and prototypes for client web apps and landing pages.
  • Collaborated with marketing, design, and engineering teams.
Technologies: Figma, Notion, Slack, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), Web App Design, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Responsive Web Design (RWD), Usability, User Experience (UX), MVP Design, Web, Product Discovery, Information Architecture (IA), Ideation, Interaction Design (IxD), Responsive Design, UX Principles, User-centered Design (UCD), UX Strategy, Iterative Design, Product Ideation, UX Sketching, Design Thinking, Mobile-first Design, UI Components, Communication, Proactive, Service Design, Web Design, Landing Page Design, Usability Heuristics, Product Development, B2C, User Journeys, Desktop App Design, Mobile Apps, Web App UI, Web App UX, Google Material Design, Material Design, Mobile, UI Animation, Web UI Design, Web UX Design, Client Interviews, Interviews, UX Wireframes, Web Platforms, Stakeholder Engagement, WordPress, Interactive Prototypes, Responsive Web Apps, User Experience Design, Figma Prototyping, eCommerce Design, Conversion Rate Optimization (CRO), Web Application Design

Education

2011 - 2015

Bachelor's Degree in Economics

University of the Philippines Diliman - Manila, Philippines

Certifications

JANUARY 2019 - PRESENT

Full-stack Coding Bootcamp Program

Le Wagon

FEBRUARY 2014 - PRESENT

International Student Program

Meiji Gakuin University, Tokyo Campus

Skills

Tools

Figma, Slack, Apple Keynote, Microsoft PowerPoint, Jira, Zoom, Skype, FigJam, Miro, Figma Prototyping, Adobe CC, Adobe Experience Design (XD), Sketch

Platforms

Web, Android, iOS, Adobe Suite, Mobile, WordPress

Industry Expertise

Product Ideation

Languages

HTML, CSS

Other

Notion, Japanese, UX Design, Microsoft Teams, User Flows, Usability Testing, Usability Heuristics, Prototyping, Information Architecture (IA), User Research, eCommerce, Mockups, Wireframing, User Interviews, User Personas, Design Systems, Mobile App Design, Mobile UI Design, Mobile UX Design, Rapid Prototyping, Product Design, UI Design, User Interface (UI), UX Research, Web App Design, Mobile App UI, Web UI, Web UX, Mobile Design, Mobile UI, Mobile UX, Responsive Web Design (RWD), Usability, User Experience (UX), B2B, MVP Design, Ideation, Interaction Design (IxD), Responsive Design, User-centered Design (UCD), UX Strategy, Iterative Design, UX Sketching, Design Thinking, Mobile-first Design, UI Components, User Validation, User Validation Testing, Reports, Communication, Proactive, Research, Service Design, Design Strategy, Web Design, B2C, User Journeys, Desktop App Design, Enterprise Application Design, Enterprise SaaS, Mobile Apps, SaaS, SaaS Design, Software as a Service (SaaS), Web App UI, Web App UX, Google Material Design, Material Design, Web UI Design, Web UX Design, Client Interviews, Customer Interviews, Stakeholder Interviews, Interviews, Strategic Planning & Execution, UX Wireframes, Web Platforms, Data-driven Design, Design Leadership, Stakeholder Engagement, User Journey Maps, User Stories, Consumer Insights, Market Research, Interactive Prototypes, Responsive Web Apps, User Experience Design, Email Design, Design Reviews, User Testing, Data-driven Dashboards, Interactive Dashboards, eCommerce Design, Conversion Rate Optimization (CRO), Web Application Design, Artificial Intelligence (AI), Quantitative Analysis, Translation, Analytics, Journey Mapping, UX Workshops, Mood Boards, Dashboards, Data Visualization, Agile, Product Discovery, Accessibility, UX Principles, Ideation Workshops, Business Process Automation, Landing Page Design, Cloud, Design Documentation, Lead Generation, Quantitative Research, Statistics, Front-end, Product Development, Product Owner, UI Animation

Experience

  • Japanese - 12 years
  • UX Design - 5 years
  • User Flows - 5 years
  • Figma - 5 years
  • Prototyping - 5 years
  • Usability Heuristics - 5 years
  • Usability Testing - 3 years
  • Journey Mapping - 3 years

Tools

  • Figma
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