Jordan Grauf, Product Designer in Sunshine Coast, Queensland, Australia
Jordan Grauf

Product Designer in Sunshine Coast, Queensland, Australia

Member since January 10, 2022
Jordan is an experienced product designer with 10+ years of experience working with various businesses, from small tech startups to booming global tech companies. He proved to be keen on balancing user needs with complex business problems at scale across different continents. Jordan is passionate about solving complex user problems, delivering value and innovation to businesses, handling communication and analysis, product integration and validation, and collaboration with like-minded teams.
Jordan is now available for hire

Portfolio

Digital Design

Employment

  • Senior Product Designer

    2020 - 2022
    Xero
    • Created a billing and subscription model and checkout process that increased global conversion rates and small business onboarding with target markets in the US and Europe.
    • Built a hypothesis-driven problem-solving approach to increase conversion rates and validate confidence in our solutions.
    • Designed a machine learning analytics platform that enabled Xero to become a data-driven enterprise business.
    • Pivoted roles from research, service design, and product marketing when required by the project to support in-time product delivery.
    • Mentored junior designers and supported other designers on different product portfolios.
    Technologies: Figma, Sketch, Miro, Adobe CC, Agile, Waterfall Methodology, Product Design, User Experience (UX), UX, User Research, Influence, Communication, Customer Experience, UX Research, User Flows, Discovery, Stakeholder Management, Stakeholder Engagement, UX Mentoring, Web UX Design, Remote Usability Testing, UX Prototyping, Interaction Design (IxD), Customer Communications, Mobile UX Design, Recruitment, Workshop Facilitation, Agile UX, Usability Testing, Chatbot Conversation Design, eCommerce UI, Define requirements, Remote Work, Prototyping, User Journeys, User Journey Maps, Chat Support, UI Design, Service Design, Qualitative Research, Design, eCommerce, Dashboards, Desktop Web Design, UI, Dashboard Design, Information Architecture (IA), Responsive UI
  • Senior User Experience Designer

    2020 - 2020
    REA Group
    • Played a high-level strategic role helping realestate.com.au release a new advertising platform to the market in 2020.
    • Created the value proposition and strategic alignment to introduce a new product in the Australian market, reaching 10 million property seekers.
    • Contributed to the product's growth by creating awareness in the Australian market and onboarding users onto a new platform.
    • Validated the product, supported designers ensuring product alignment with the strategic vision, and worked closely with the research and delivery team leads.
    Technologies: Adobe, Atlassian Suite, Figma, Adobe CC, Sketch, User Experience (UX), Product Design, UX, User Research, Influence, Communication, Customer Experience, UX Research, User Flows, Discovery, Stakeholder Management, Stakeholder Engagement, UX Mentoring, Web UX Design, Remote Usability Testing, UX Prototyping, Interaction Design (IxD), Customer Communications, Mobile UX Design, Recruitment, Workshop Facilitation, Usability Testing, Miro, Define requirements, Remote Work, Prototyping, User Journeys, User Journey Maps, Chat Support, UI Design, Service Design, Qualitative Research, Design, Dashboards, Desktop Web Design, UI, Dashboard Design, Information Architecture (IA), Responsive UI

Education

  • Bachelor of Arts Degree in Computer-based Art and Design
    2005 - 2009
    University of the Sunshine Coast - Queensland, Australia

Experience

Location

Sunshine Coast, Queensland, Australia

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